Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Monu Koushik

Monu Koushik

Operations Manager - Warehouse And Logistics
MAG 515, Dubai South,United Arab Emirates

Summary

Experienced Operations Manager with over 12+ years of experience in Warehouse, Logistics and eCommerce. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

13
13
years of professional experience

Work History

Operations Manager - Warehouse and Logistics

Firstcry.ae
Dubai, Dubai
06.2019 - Current
  • Managing Warehouse and Logistics operations for firstcry.ae for UAE, Bahrain and Oman.
  • Managing a warehouse operation (150k sq ft) with over 100K+ SKUs and handling 150+ Warehouse and logistics staff with Fleet of 100+ to fulfill customer expectations on day to day basis.
  • Advanced productivity KPIs by leading trainings on procedures and safety practices.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Reviewed shift reports to understand current numbers and trends.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
  • Implemented incentive programs to increase employee productivity and loyalty.
  • Monitored daily cash (COD) discrepancies, inventory shrinkage and drive-off.
  • Trained new employees on proper protocols and customer service standards.
  • Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Oversaw daily operations to ensure high levels of productivity.
  • Participated in team-building activities to enhance working relationships.
  • Monitored company inventory to keep stock levels and databases updated.

Manager- DC (Household & KIDs)

Landmark Group (Home Centre)
Dubai
01.2017 - 05.2019
  • Managing a warehouse operation (150k sq ft) with over 11600 SKUs.
  • Handling UAE fulfillment centre, responsible for the warehousing, eCommerce and store fulfillment.
  • Identifying and implementing initiatives to reduce the overall supply chain cost.
  • Communicating needs & objectives to key personnel in sourcing, logistics & distribution.
  • Negotiating contracts to reduce costs and achieve maximum efficiency.
  • Analyzing, developing and revising SOPs for functional areas and implementing them.
  • Evaluating efficiency and productivity, with periodical reports.
  • Operating for 16 showroom replenishments, 100+ online customers on daily basis.
  • Implementing safety standards & procedures in the warehouse.
  • Monitoring MHE's safety and healthy operation with arranging servicing and repairing.
  • Handling customer complaints and product relented issues
  • SED (Short/excess/Damage) items identified in received shipment at warehouse - Analyze and investigate and coordinating with buyer for supplier claim and adjustments.
  • Identify and track warehouse damages and store damages – Monthly basis.
  • Cycle count – it's improve bin integrity and reduce inventory variance.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Productivity improvements by bench marking and throughput analysis and multi skilled training.

Assistant Manager - Warehouse Operations

Landmark Group - Home Centre
Dubai
09.2012 - 12.2017
  • Handling Multitier operations at Furniture division.
  • Operating for 500+ direct customers, 100+ online customers, 16 showroom replenishments on daily basis and managing 60+ staff.
  • Managing territory transfers (ICTs), outsourcing vendors and supplier relations.
  • Handling customer complaints and product related issues.
  • Evaluating efficiency and productivity, with periodical reports.
  • Work in coordination with buying, imports, retail and merchandising teams
  • Periodically training ORACLE WMS and Safety aspects to ground level staffs and MHEs.
  • Monitoring MHE's safety and healthy operation with arranging servicing and repairing.
  • Analyzing, developing and revising SOPs for functional areas and implementing them.
  • Monthly planning of resources and developed optimizing tool for better productivity.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Planned team-building exercises to increase employee performance and job satisfaction.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals

Logistic Executive

Lifestyle International Pvt. Ltd.
Delhi
01.2010 - 08.2012
  • Handling Warehouse and logistic operations of North reason for Home centre.
  • Managing Warehouse and logistic operation for the reason.


Education

BBA -

Jailpur University, Rajasthan (India)
Jaipur

IOSH Managing Safely (MS) -

Green World
Dubai

Skills

Supply Chain Management, Warehouse Management, Inventory Management, Logistics, Budgeting/Cost Optimization, Vendor Management, Team Building/Leadership

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Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Price is what you pay. Value is what you get.
Warren Buffett

Timeline

Operations Manager - Warehouse and Logistics

Firstcry.ae
06.2019 - Current

Manager- DC (Household & KIDs)

Landmark Group (Home Centre)
01.2017 - 05.2019

Assistant Manager - Warehouse Operations

Landmark Group - Home Centre
09.2012 - 12.2017

Logistic Executive

Lifestyle International Pvt. Ltd.
01.2010 - 08.2012

BBA -

Jailpur University, Rajasthan (India)

IOSH Managing Safely (MS) -

Green World

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Monu KoushikOperations Manager - Warehouse And Logistics