Moosa Hashim

• Conduct thorough inspections of vehicles to ensure they meet quality standards.

• Document and report any issues or necessary repairs before closing.

• Engage with customers during the final stages of vehicle purchase.

• Explain financing options, warranties, and service plans.

• Negotiate contracts, pricing, and terms with vendors.

• Develop and maintain strong relationships with suppliers.

• Review and analyze purchase requisitions.

• Place orders and track delivery schedules.

• Ensure compliance with company policies and budgets.

• Prepare and finalize all necessary paperwork for vehicle sales.

• Ensure compliance with legal and regulatory requirements.

• Work with sales, service, and finance departments to streamline the closing process.

• Provide feedback on vehicle quality and customer preferences to inform future purchasing decisions.

• Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
• Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
• Balanced multiple priorities while maintaining a focus on excellent communication skills and attention to detail.
• Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.

• Providing customer service through-mail, phone and chat
• General inquiries regarding SALIK Toll Gates
• Dealing with customer issues like updating account information, new application, cancellation, violation disputes
• Discussing the customer's requirements and advising them on suitable options
• Sending requests & issues to (Technical, Financial and Violation Departments) in proper format
• Advising the customers about rules and regulations to avoid fines
• Handling escalated irate customer cases via e-mail , phone or chat where the customers either have pending financial requests to be resolved or have a significant amount of unpaid fines
• Escalating customer complaints and suggestions ensuring customer satisfaction
• Analyzing and reporting individual and company accounts
• Ensuring the functionality of all Call Center applications.

• Taking responsibilities as an Auditor for the ATG process to bring bq performer to top performer
• Taking responsibilities as SPA Lead for 1 month and handled the team of 25 members in getting good delivery growth with quality the customer's requirements and advising them on suitable options
• Personality development through various recognition.