Hi, I’m
Morenikeji Akadi
Hotel Reservation Agent
Dubai,Dubai
Summary
Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
years of professional experience
11
years of post-secondary education
Work History
Legoland Hotel, DubaiDubai
Hotel Reservations Agent
10.2022 - Current
Job overview
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Trained new staff members in customer service techniques and hotel operations.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Developed and maintained positive relationships with guests for satisfaction.
Legoland Hotel, DubaiDubai
Housekeeping Room Attendant
11.2021 - 09.2022
Job overview
- Responded to requests from patrons for linens and toiletries.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Liaised with other departments to coordinate housekeeping requirements and resolve issues and concerns.
- Aided manager in developing and executing of new cleaning procedures and protocols to improve cleaning process.
- Changed bed linens and collected soiled linens for cleaning.
- Handled requests for extra linens, toiletries and other supplies.
Transguard GroupDubai
Room Attendant
12.2020 - 10.2021
Job overview
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Replenished guest room water glasses, toiletries, and paper products.
- Checked appliances in guest rooms to determine good working order.
First City Monument BankBenin City
Banking Sales Team Leader
01.2019 - 02.2020
Job overview
- Refined team workflows to better capitalize on individual strengths and maximize market share.
- Expanded company customer base and cemented market presence by implementing strategic sales plans.
- Set ambitious sales goals and motivated strong performance to keep team growing effectively.
- Led regular team meetings to keep sales personnel motivated with tips, techniques and relevant information.
- Built strong team by recruiting and developing top sales talent.
- Facilitated ongoing training to keep sales team successfully closing deals and revenue over $[Amount] per month.
- Trained, coached, and mentored new sales associates for maximum performance.
- Monitored sales team performance and provided constructive feedback.
- Assisted in development of monthly sales goals to motivate team and drive business objectives.
First City Monument BankIbadan
Loan Officer
08.2016 - 12.2018
Job overview
- Maintained strict confidentiality of bank records and client information.
- Submitted loan applications to underwriter for verification and recommendations.
- Recommended loan approvals and denials based on customer loan application reviews.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Compiled database of loan applicants' credit histories, financial statements and other financial information.
- Negotiated loan terms to provide favorable outcomes for both customers and lenders.
- Collaborated with other departments to promptly process loan applications.
- Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.
- Utilized risk management strategies to attain high loan approval rates.
- Examined customer loan applications for loan approvals and denials.
- Developed strong relationships with customers through high levels of customer service.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Monitored performance of existing loan portfolios to identify and address any issues.
- Developed and maintained relationships with customers, lenders and other third parties.
- Processed loan applications and monitored progress from start to finish.
Education
Adekunle Ajasin UniversityAkungba-Akoko, Ondo State, Nigeria.
Barchelor of Education from Educational Management
03.2010 - 08.2014
Eleyele Secondary SchoolEleyele Ibadan, Nigeria
High School Diploma
06.1996 - 07.2002
Skills
Problem-solving skills
File management
Time management
Multitasking Abilities
Written Communication
Self-Motivated
Analytical and Critical Thinking
Training and Development
Teamwork and Collaboration
Interpersonal Communication
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Hotel Reservations Agent
Legoland Hotel, Dubai
10.2022 - Current
Housekeeping Room Attendant
Legoland Hotel, Dubai
11.2021 - 09.2022
Room Attendant
Transguard Group
12.2020 - 10.2021
Banking Sales Team Leader
First City Monument Bank
01.2019 - 02.2020
Loan Officer
First City Monument Bank
08.2016 - 12.2018
Adekunle Ajasin University
Barchelor of Education from Educational Management
03.2010 - 08.2014
Eleyele Secondary School
High School Diploma
06.1996 - 07.2002