MORGAN NTEKANIZA
Waiter/Cashier
Dubai
Summary
Motivated Waiter/Cashier with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
Waiter/Cashier
Legoland Dubai Resorts
Dubai
04.2019 - 12.2022
- Used cash registers and credit card machines to cash out customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Greeted new customers, discussed specials, and took drink orders.
Lifeguard/Saver
The Chedi Al Bait Hotel
Sharjah
01.2018 - 02.2019
- Monitored safety of guests in and around swimming pool.
- Attentively monitored swimmers to identify distress.
- Inspected and tested pool equipment functionality to minimize hazards.
Guest Service Representative
Legoland Dubai Resorts
Dubai
01.2023 - Current
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Processed guest check-ins and check-outs following procedures for fast turnover.
Education
Bachelor Of Information Technology - Information Technology
Makerere University
Kampala Uganda 02.2012 - 08.2015
Skills
Guest Relations
undefinedCertification
Admission (Guest Relations)
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Star of the Month through effectively helping with high Standards of Operations
swimming
Front Crawl (free style)
breast stroke
Timeline
Guest Service Representative
Legoland Dubai Resorts
01.2023 - Current
Events and Entertainment Department
08-2020
Admission (Guest Relations)
07-2020
Star guard Elite Certificate
05-2019
Waiter/Cashier
Legoland Dubai Resorts
04.2019 - 12.2022
Lifeguard/Saver
The Chedi Al Bait Hotel
01.2018 - 02.2019
Bachelor Of Information Technology - Information Technology
Makerere University
02.2012 - 08.2015
Similar Profiles
MAKIA GREGORY NIFONDOMAKIA GREGORY NIFONDO
Guest Service Agent at LEGOLAND Dubai ResortsGuest Service Agent at LEGOLAND Dubai Resorts
Tumusiime IvanTumusiime Ivan
BEVERAGE ATTENDANT at legoland themepark dubaiBEVERAGE ATTENDANT at legoland themepark dubai
Valerie Elle NelverValerie Elle Nelver
Front Office Assistant at Legoland Hotel DubaiFront Office Assistant at Legoland Hotel Dubai