MORGAN NTEKANIZA
Waiter/Cashier
Dubai
Summary
Motivated Waiter/Cashier with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
Waiter/Cashier
Legoland Dubai Resorts
Dubai
04.2019 - 12.2022
- Used cash registers and credit card machines to cash out customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Greeted new customers, discussed specials, and took drink orders.
Lifeguard/Saver
The Chedi Al Bait Hotel
Sharjah
01.2018 - 02.2019
- Monitored safety of guests in and around swimming pool.
- Attentively monitored swimmers to identify distress.
- Inspected and tested pool equipment functionality to minimize hazards.
Guest Service Representative
Legoland Dubai Resorts
Dubai
01.2023 - Current
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Processed guest check-ins and check-outs following procedures for fast turnover.
Education
Bachelor Of Information Technology - Information Technology
Makerere University
Kampala Uganda 02.2012 - 08.2015
Skills
Guest Relations
Reporting capabilities
Teamwork and Collaboration
Active Listening
Excellent Communication
Dependable and Responsible
Problem-Solving
Certification
Admission (Guest Relations)
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Star of the Month through effectively helping with high Standards of Operations
swimming
Front Crawl (free style)
breast stroke
Timeline
Guest Service Representative
Legoland Dubai Resorts
01.2023 - Current
Events and Entertainment Department
08-2020
Admission (Guest Relations)
07-2020
Star guard Elite Certificate
05-2019
Waiter/Cashier
Legoland Dubai Resorts
04.2019 - 12.2022
Lifeguard/Saver
The Chedi Al Bait Hotel
01.2018 - 02.2019
Bachelor Of Information Technology - Information Technology
Makerere University
02.2012 - 08.2015