MORTADA KAMAL Abdel-Rahman

· Company Overview: Owned by Dubai Holding Hospitality, Managed by Premier Inn and Emirates Leisure Retail (ELR) Emirates group

· Acting as Assistant Food and Beverage manager June 2023 – Jan 2024 and take full responsibility in department and direct report to Operation Manager and provides on going updates and planning.

· Direct report to Food and Beverage Manager (HOD) – Premier Inn IBN Battuta

· Responsible for the F&B operation for 594 room inventories, 550 capacity restaurant, 200 capacity bar, room service and Banqueting - meeting room operations

· Collaborate with the F&B manager to review all employee performance and provide training to increase all performance and monitor all guest requests efficiently to achieve all customer objectives

· Monitored inventory of supplies and purchased orders to maintain adequate stock levels.

· Collaborate with F&B Manager and the Talent & Culture Team to recruit new team members

· Reduced health risks and safety hazards by creating cleaning schedules, restocking items and sanitizing equipment to adhere to Dubai Municipality and Ensuring HACCP standards are implemented and ensuring all relevant staff are trained

· Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.

· Assisted in development and implementation of new menus to offer variety and options to customers.

· Improved overall customer satisfaction by implementing new service standards and staff training programs.

· Developed, implemented, and managed business plans to promote profitable food and beverage sales.

· Maintained meticulous financial records, enabling accurate budgeting and financial planning and reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions with tracked daily sales transactions and invoices for accurate and updated financial reporting.

· Increased sales during off-peak hours by creating and promoting special offers.

· Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.

· Managed staff schedules and maintained adequate coverage for all shifts.

· Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.

· Developed unique events and special promotions to drive sales and developed loyalty program to encourage repeat business, enhancing customer retention.

· Monitored and adjusted pricing, discounts and promotions to maximize profitability.

· Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.

• Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards and customer service.

· Implemented staff training on allergen awareness and dietary requirements, improving customer service for guests with special dietary needs.

• Managed staff schedules, ensuring adequate coverage during peak times.
• Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
• Streamlined communication between front-of-house and kitchen staff to improve order accuracy and speed of service with high customer satisfaction.
• Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
• Assisted restaurant manager in financial duties such as monitored daily cash transactions, ensuring accuracy budgeting, forecasting, expense tracking, and payroll administration.
• Performed daily administrative tasks, such as ordering supplies, processing invoices, reconciling accounts, monitor inventory and order supplies as needed.
• Improved restaurant's online rating by responding promptly to customer feedback on various platforms.

• Manage all F&B and day-to-day operators within budgeted guidelines and to the Highest standards.
• Identify customers’ needs and respond proactively to all of their concerns.
• Create and monitor employees’ schedules, duties and responsibilities to ensure adequate staffing of the restaurant at all time
• Report to management regarding sales results and productivity
• Collaborate with manager to review all employee performance and provide training to increase all performance
• Preserve excellent levels of internal and external customer service.

• Supervised all areas of restaurant to keep it clean and well-maintained.
• Ensured the outlet is set-up for service and supervised for a smooth operation.
• Directed and supervised by the service team to ensure that all duties are performed as per standards.
• Ensured that all team members have received adequate training to perform their duties.
• Ensured proper organization, planning and control of supplies and maintained concise record of all beverage stock to ensure that the required is available.
• Managed team of up to 15 restaurant staff, maintaining exceptional customer service and quality standards.
• Oversaw food preparation and monitored safety protocols.
• Assisted restaurant manager in financial duties such as expense tracking, and payroll administration.
• Improved restaurant's online rating by responding promptly to customer feedback on various platforms.

• Responsible in managing restaurants’ roster
• Responsible to check the guest’s satisfaction how the food quality and service
• Responsible in reviewing customer surveys to develop and implement ways to improve customer complaints in a professional
• Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
• Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
• Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
• Trained new hires in food handling and safety protocols to boost knowledge and performance.

• Handling complete operator’s customer inquiries, complaints, problem solving and maximize customer satisfaction
• Agreeing and managing food coast in the location
• Preparing sales reports and keeping statistical and financial records
• Making improvements to the running of the business and developing locations with Handling administration and paperwork
• Ensuring compliance with licensing, hygiene and health and safety legislation/guideline