Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
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Moruti Pelle

Moruti Pelle

Dubai

Summary

Customer-focused professional with over 10 years of experience in facilitating airline ground operations at international airport. Accomplished in enhancing airline operations through process improvement, internal audits, and staff development. History of success in de-escalating customer issues, enhancing customer experiences and satisfaction, and uniting teams to deliver exceptional service. Adventurous hence open to new ideas.

Overview

16
16
years of professional experience
1
1
Certification

Work History

EQUIPMENT OPERATOR

Dnata
05.2021 - Current
  • Operates different Ground Support Equipment (GSE) depending on the assigned area in line with the operating manuals based on the training qualifications
  • Inspects assigned Ground Support Equipment to ensure serviceability and suitability
  • Assists in airside operations activities including sorting, loading and unloading baggage and cargo correctly (whether it is a unitized or bulk) to and from systems, ULD, trucks, carts and aircraft
  • Provides marshalling and handling of dead-load to ensure smooth aircraft turnaround
  • Identifying faults and troubleshooting equipment as required
  • Ensure a thorough inspection is carried to all Ground Service Equipment in terms of Serviceability, Cleanness and Safety and report to Supervisor with any concerns.

ACT SUPERINTENDANT

Avis Emirates Chauffeur Drive Service
06.2019 - 09.2020
  • Contributed in a 10% increase in on-time departures for Emirates first and business class passengers by streamlining traveling procedures and effectively communicating with both passengers and chauffeurs
  • Reduced customer complaints by 25% through proactive communication and problem solving skills, resulting in improved customer satisfaction ratings
  • Provided detailed analysis of reports and briefing managers of daily station operations
  • Consistently met and exceeded monthly KPI targets by an average of 15% contributing to increased revenues for Emirates Chauffeur drive service
  • Monitored daily activities to ensure that workers are meeting established goals within set timeframes.

CUSTOMER SERVICE REPRESENTATIVE

Avis Emirates Chauffeur Drive Service
02.2013 - 09.2020
  • Managed an average of 1000 Emirates Business and First class passengers (per shift) from their residence to the airport and vice versa
  • Embraced customers by greeting them promptly and courteously which developed positive feedback and enabled company to retain and attract more passengers
  • Successfully increased customer satisfaction rating by 30% by implementing new communication strategies and providing exceptional service to Emirates first and business class passengers
  • Fostered passengers as needed through arrival and check in processes including support for passengers with special requirements such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance.

OFFICE ADMINSTRATOR

Tsholofenky (pty) ltd
09.2008 - 12.2011
  • Participated in implementation of new organizational systems which advanced office functionality by 35% thereby increasing the revenue of the company
  • Supported a team of over 50 staff members by managing calendars and coordinating appointments
  • Printed, scanned and photocopied an average of 100 documents per day and logged them to company’s system for future review
  • Mobilized customer complaints and provided appropriate solutions and alternatives thereby ensuring customer satisfaction and maintaining good reputation
  • Co-developed 20 page training manual book guide hence enabled faster ramp-up for interns and newly hired staff.

Education

DIPLOMA IN GROUND HANDLING -

EDITH COWAN UNIVERSITY
02.2024

CUSTOMER SERVICE SKILLS -

Alison
10.2020

SENIOR CERTIFICATE -

Charlton Vos College of Education
12.2005

Skills

  • Interpersonal skills
  • Customer service
  • Leadership skills
  • Adaptable and flexible
  • Problem solving
  • Time management
  • Behavioral Management
  • Advanced Communication Skills

Certification

  • Driving License
  • Certificate in Customer service skills

Awards

Najm award, Emirates Group In recognition of extraordinary efforts in handling the highest passenger load with minimum delays.

Timeline

EQUIPMENT OPERATOR

Dnata
05.2021 - Current

ACT SUPERINTENDANT

Avis Emirates Chauffeur Drive Service
06.2019 - 09.2020

CUSTOMER SERVICE REPRESENTATIVE

Avis Emirates Chauffeur Drive Service
02.2013 - 09.2020

OFFICE ADMINSTRATOR

Tsholofenky (pty) ltd
09.2008 - 12.2011

DIPLOMA IN GROUND HANDLING -

EDITH COWAN UNIVERSITY

CUSTOMER SERVICE SKILLS -

Alison

SENIOR CERTIFICATE -

Charlton Vos College of Education

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Moruti Pelle