Summary
Overview
Work history
Education
Skills
Languages
Certification
References
Timeline
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Moruz Lavinia-Alina

Moruz Lavinia-Alina

Abu Dhabi,United Arab Emirates

Summary

Experienced Cabin Manager with extensive expertise in cabin crew management and in-flight service operations, demonstrating a strong commitment to quality assurance and health and safety compliance. Adept at addressing customer complaints, fostering positive customer relationships, and ensuring exceptional service delivery through cultural awareness and professional communication. Skilled in emergency handling, first aid, conflict resolution, and decision-making under pressure, with a calm and positive demeanour. Dedicated to maintaining high standards of accountability and documentation while driving operational excellence within the aviation industry.


Overview

14
14
years of professional experience
1
1
Certification

Work history

Cabin manager

Etihad Airways
Abu Dhabi, UAE
09.2013 - Current
  • Managed all cabin operations, achieving on-time performance without delays.
  • Ensured compliance with international and national flight safety and security regulations.
  • Delivered exceptional service to guests across Etihad's A380/A320/B787/B777 cabins.
  • Resolved customer grievances, providing reports for company awareness of onboard issues.
  • Maintained high standards of cleanliness and hygiene throughout the aircraft.
  • Conducted performance assessments and reviews for a multicultural team to enhance operational effectiveness.
  • Promoted positive colleague relations, fostering team collaboration and communication.
  • Monitored aircraft maintenance, food and beverage inventory to adhere to governmental regulations.

Cabin crew member

Qatar Airways
Qatar, Qatar
07.2011 - 07.2013
  • Ensured safety regulations compliance for passenger security.
  • Collaborated effectively with other crew members to provide seamless service, improving overall flight experience.
  • Enhanced passenger comfort by maintaining a clean and orderly cabin environment.
  • Fostered good relationships with passengers from diverse cultural backgrounds promoting an inclusive atmosphere onboard.
  • Demonstrated professionalism when dealing with challenging or difficult passengers to maintain a peaceful journey environment.
  • Maintained composure under pressure while handling multiple responsibilities on long-haul flights resulting in high-quality service delivery.
  • Responded promptly to passenger queries or complaints displaying excellent problem-solving skills for customer satisfaction improvement.
  • Contributed to high customer satisfaction levels via exceptional interpersonal skills and attention to detail during in-flight services delivery.
  • Helped passenger with diverse comfort requests and answered questions.

Education

Master's degree - Human Resource Management

IU International University of Applied Sciences
Germany
03.2022 -

Skills

  • Leadership aptitude
  • Cabin crew management
  • Complaint handling
  • Accountability
  • Customer relationship management
  • Quality-focused
  • First Aid certification
  • Health and Safety Compliance
  • Customer Service
  • Cultural awareness
  • Conflict Resolution
  • Quality Assurance
  • Professional communication
  • Decision-making
  • Calm and positive demeanour
  • Documentation and reporting

Languages

English
Fluent
Romanian
Native
Spanish
Intermediate

Certification

Certified Human Resource Management Professional, Dubai-based- London International Studies and Research Center- Permit no KHDA 628185

References

References available upon request.

Timeline

Master's degree - Human Resource Management

IU International University of Applied Sciences
03.2022 -

Cabin manager

Etihad Airways
09.2013 - Current

Cabin crew member

Qatar Airways
07.2011 - 07.2013

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Moruz Lavinia-Alina