MOSES KASULE
Abu Dhabi,UAE
Summary
Personable and professional individual with natural ability to connect with people and create welcoming environment. Experienced in providing exceptional customer service in fast-paced dining and hospitable environments. Skilled in communication, problem-solving and team coordination ensuring guest satisfaction and smooth operations. Proven ability to enhance sales through effective upselling techniques.
Overview
3
3
years of professional experience
Work history
Concierge (Intern)
Silver Spring Hotel Bugolobi
Kampala, Uganda
2026.01 - 2026.03
- Warmly welcomed guests upon their arrival
- Assisted with the check-in and check-out process
- Responded to guest inquires and fulfill requests
- Maintained up-to-date knowledge of local attractions for better recommendations.
- Ensured smooth operations for daily concierge activities.
- Assisted in planning and booking local tours, enhancing holiday experiences.
- Managed reservation system accurately, reducing booking conflicts.
- Monitored and reported any safety concerns or suspicious activities
- Maintained accurate records of guest requests, reservations, and other relevant information
Waiter
Middle East Resturant
KAMPALA, UGANDA
2023.08 - 2025.12
- Delivered high-quality service to customers in busy dining environments, ensuring guest satisfaction.
- Warmly greeted guests upon arrival to provide a friendly and hospitable environment.
- Took orders accurately and ensured timely food and beverage delivery
- Built positive relationships with customers, enhancing repeat business and loyalty
- Obtained customer feedback to improve service experience and provide recommendations to kitchen staff.
- Maintained cleanliness and organization of the service area to support smooth operations
- Promoted menu items and contributed to increased sales through upselling
- Handled payment transactions to guarantee smooth customer checkout process.
Education
Uganda Advanced Certificate of Education -
Elite High School
EntebbeUganda Certificate of Education - undefined
Mengo Senior School
Primary Leaving Certificate -
Kawempe Junior School
Kampala,UgandaSkills
- Customer Service Excellence
- Strong Communication Skills
- Team Leadership & Coordination
- Sales & Upselling Techniques
- Problem solving & Conflict Resolution
- Time management & Multitasking
- Adaptability & Flexibility
- Cash handling & Basic POS Systems
LANGUAGES
English - Advanced (fluent)
German - Beginner
REFERENCES
Available upon request.
PERSONAL ATTRIBUTES
- Highly flexible
- Strong leadership and teamwork abilities
- Reliable, punctual and hardworking
- Positive attitude with a professional appearance
Accomplishments
Head Monitor - Elite high School
Best Male Dancer - Elite High School
Deputy House Prefect Kennedy - Mengo Senior School
Best Actor and Dancer - Mengo Senior School
References
References available upon request.
Timeline
Concierge (Intern)
Silver Spring Hotel Bugolobi
2026.01 - 2026.03
Waiter
Middle East Resturant
2023.08 - 2025.12
Uganda Certificate of Education - undefined
Mengo Senior School
Uganda Advanced Certificate of Education -
Elite High School
Primary Leaving Certificate -
Kawempe Junior School