Summary
Overview
Work history
Education
Skills
LANGUAGES
REFERENCES
PERSONAL ATTRIBUTES
Accomplishments
References
Timeline
Generic

MOSES KASULE

Abu Dhabi,UAE

Summary

Personable and professional individual with natural ability to connect with people and create welcoming environment. Experienced in providing exceptional customer service in fast-paced dining and hospitable environments. Skilled in communication, problem-solving and team coordination ensuring guest satisfaction and smooth operations. Proven ability to enhance sales through effective upselling techniques.

Overview

3
3
years of professional experience

Work history

Concierge (Intern)

Silver Spring Hotel Bugolobi
Kampala, Uganda
2026.01 - 2026.03
  • Warmly welcomed guests upon their arrival
  • Assisted with the check-in and check-out process
  • Responded to guest inquires and fulfill requests
  • Maintained up-to-date knowledge of local attractions for better recommendations.
  • Ensured smooth operations for daily concierge activities.
  • Assisted in planning and booking local tours, enhancing holiday experiences.
  • Managed reservation system accurately, reducing booking conflicts.
  • Monitored and reported any safety concerns or suspicious activities
  • Maintained accurate records of guest requests, reservations, and other relevant information

Waiter

Middle East Resturant
KAMPALA, UGANDA
2023.08 - 2025.12
  • Delivered high-quality service to customers in busy dining environments, ensuring guest satisfaction.
  • Warmly greeted guests upon arrival to provide a friendly and hospitable environment.
  • Took orders accurately and ensured timely food and beverage delivery
  • Built positive relationships with customers, enhancing repeat business and loyalty
  • Obtained customer feedback to improve service experience and provide recommendations to kitchen staff.
  • Maintained cleanliness and organization of the service area to support smooth operations
  • Promoted menu items and contributed to increased sales through upselling
  • Handled payment transactions to guarantee smooth customer checkout process.

Education

Uganda Advanced Certificate of Education -

Elite High School
Entebbe

Uganda Certificate of Education - undefined

Mengo Senior School

Primary Leaving Certificate -

Kawempe Junior School
Kampala,Uganda

Skills

  • Customer Service Excellence
  • Strong Communication Skills
  • Team Leadership & Coordination
  • Sales & Upselling Techniques
  • Problem solving & Conflict Resolution
  • Time management & Multitasking
  • Adaptability & Flexibility
  • Cash handling & Basic POS Systems

LANGUAGES

English - Advanced (fluent)
German - Beginner

REFERENCES

Available upon request.

PERSONAL ATTRIBUTES

  • Highly flexible
  • Strong leadership and teamwork abilities
  • Reliable, punctual and hardworking
  • Positive attitude with a professional appearance

Accomplishments

Head Monitor - Elite high School

Best Male Dancer - Elite High School

Deputy House Prefect Kennedy - Mengo Senior School

Best Actor and Dancer - Mengo Senior School

References

References available upon request.

Timeline

Concierge (Intern)

Silver Spring Hotel Bugolobi
2026.01 - 2026.03

Waiter

Middle East Resturant
2023.08 - 2025.12

Uganda Certificate of Education - undefined

Mengo Senior School

Uganda Advanced Certificate of Education -

Elite High School

Primary Leaving Certificate -

Kawempe Junior School
MOSES KASULE