Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic
moses kaweesi

moses kaweesi

dubai,United Arab Emirates

Summary

Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.

Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.

Experienced customer service ambassador with over three years in banking industry. Excellent reputation for resolving problems and improving customer satisfaction. Offers flexible schedule to deliver on team goals.

Reliable customer service ambassador with banking industry experience. Offers excellent communication and good judgment to effectively meet team needs. Proactive planner and problem solver.

Overview

4
4
years of professional experience

Work history

service ambassador

bank of africa
kampala, uganda
01.2020 - 10.2023
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Consistently arrived at work on time and ready to start immediately.
  • Offered friendly, efficient customer service and handled challenging situations with ease.

Customer service representative

Centenary bank
Kampala , Uganda
06.2020 - 09.2023
  • Provided top-notch support for increased customer satisfaction.
  • Enhanced communication channels through regular updates on company policies and promotions.
  • Ensured smooth running of operations with timely preparation of reports.
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
  • Assisted customers with varying questions using product knowledge and service expertise.

Education

A-Levels - Business

Royal Giant High School
Mityana
11.2019

Uganda Advanced Certificate of Education - Language and business

Royal Giant High school
Mityana
11.2019

Skills

  • Calm under pressure
  • Problem-solving
  • Communication skills
  • Public speaking
  • Marketing

Languages

English
Upper intermediate
B2
Swahili
Elementary
A2

Timeline

Customer service representative

Centenary bank
06.2020 - 09.2023

service ambassador

bank of africa
01.2020 - 10.2023

A-Levels - Business

Royal Giant High School

Uganda Advanced Certificate of Education - Language and business

Royal Giant High school
moses kaweesi