Moses Muwonge
Dubai
Summary
Motivated customer service team member eager to streamline operating procedures to maximise team efficiency and customer satisfaction. Specialises in quality, speed and performance improvements
Overview
6
6
years of professional experience
Work history
Customer service representative
Adnoc Distribution
Dubai, UAE
01.2020 - Current
- Answer customer telephone calls promptly and improved on-hold wait times.
- Process high-value payments with meticulous accuracy.
- Assist customers with varying questions using product knowledge and service expertise.
- Handle customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Processed inbound customer calls, providing information on service or product upgrades
- Maintain excellent working relations with numerous external clients, providing timely quotes and shipping information.
- Manage high-volume customer queries simultaneously through effective multitasking.
- Handle phone, email and social media enquiries with consistent customer service across multiple channels.
Receptionist
Sheraton Hotel Abu Dhabi
Abu Dhabi
01.2018 - 11.2019
- Answered and helped resolve enquiries from clients, vendors and general public.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Delivered front of house duties with warm and professional manner.
- Screened and verified visitor IDs, maintaining security of personnel and office environment.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Reduced waiting times through effective time and resource management.
- Prioritised tasks to maintain reliable service throughout peak times.
- Admitted guests into the hotel to control site access.
Education
High School Diploma - ECONOMICS
KAWEMPE HIGH SCHOOL
KAMPALA UGANDA 01/2015 - 10/2018
Skills
- Telephone skills
- Complaint resolution
- Exceptional communication
- Customer sales support
- Sales expertise
Languages
English
Fluent
Swahili
Upper intermediate
Timeline
Customer service representative
Adnoc Distribution
01.2020 - Current
Receptionist
Sheraton Hotel Abu Dhabi
01.2018 - 11.2019
High School Diploma - ECONOMICS
KAWEMPE HIGH SCHOOL
01/2015 - 10/2018
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