Moses Muwonge
Dubai,UAE
Summary
Detail-oriented professional with expertise in Microsoft Office Suite, retail POS systems, SAP, and CRM software. Demonstrates strong organisational and multitasking skills, adept at utilising hand-held terminal systems to enhance operational efficiency. Committed to leveraging technical proficiency to drive business success and seeking opportunities for growth in dynamic environments.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work history
Sales and customer service representative
ADNOC Distribution
Dubai, UAE
01.2020 - Current
- Receive and acknowledge customers upon arrival at establishment.
- Inform customers about ongoing promotions and daily deals.
- Oversee POS payment systems while supporting cashiering and packaging of customer items.
- Organize shelf inventory and maintained cleanliness of gondolas throughout establishment.
- Manage visual merchandising efforts, enhanced overall store appeal.
- Evaluate inventory status and coordinate with suppliers to ensure adequate stock availability.
- Resolved customer complaints if any, ensuring their satisfaction with products or services.
- Ensure accurate pricing and labelling of all products on display.
- Establish strong relationships with customers, enhancing brand loyalty.
- Collaborate with the team to meet monthly sales targets.
- Analyse sales reports, implemented effective merchandise strategies accordingly.
Sales assistant
Jones the Grocer
Dubai, UAE
01.2019 - 02.2021
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Learnt about new products quickly, providing comprehensive guidance to customers.
- Assisted customers with product selection for optimal satisfaction.
- Demonstrated products effectively leading to increased sales conversions.
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Built strong relationships with regular customers for repeat business.
Education
Bachelor of Business Computing - Business
Makerere University Business School
Kampala, Uganda 09.2015 - 11.2018
High School Certificate - History and Economics
Kawempe Muslim Secondary School
Uganda 01.2013 - 01.2015
Skills
- Microsoft office suite proficiency
- Retail pos systems
- SAP
- CRM software
- Strong organization and multi tasking skills
- Hand-held terminal systems
Languages
English
Proficient (C2)
Swahili
Intermediate
Timeline
Sales and customer service representative
ADNOC Distribution
01.2020 - Current
Sales assistant
Jones the Grocer
01.2019 - 02.2021
Bachelor of Business Computing - Business
Makerere University Business School
09.2015 - 11.2018
High School Certificate - History and Economics
Kawempe Muslim Secondary School
01.2013 - 01.2015
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