Moses Nadomi Mutebe
dubai,United Arab Emirates
Summary
Customer-focused professional with 9 years of experience in service and sales within the UAE. Proven ability to resolve customer complaints and maintain high service standards. Strong background in supervising teams and ensuring compliance with operational procedures. Seeking to leverage skills in a afront-line airport service role with Emirates or Marhaba.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work history
Senior sales representative
United Furniture
Dubai, United Arab Emirates
2024.02 - Current
- Delivered exceptional customer service, resolving complaints effectively and ensuring customer satisfaction.
- Supervised staff, ensuring compliance with standard operating procedures and maintaining productive work environment.
- Managed logistics for product receiving and unloading, ensuring accurate documentation and efficient operations.
- Trained new staff on service standards and product knowledge to enhance team performance.
Sales representative
United Furniture
Sharjah
2020.12 - 2023.12
- Assisted customers with questions regarding products.
- Supported product selection based on customer needs.
- Handled POS and cashiering functions accurately.
- Maintained product knowledge to help promote new offerings.
- Communicated daily with clients to ensure satisfaction and assist with issues.
Retail sales associate
Homes R us
Ras al-Khaimah
2016.01 - 2018.10
• Provided front-line customer service in busy retail environment.
• Supported stock replenishment and store presentation. •Resolved customer concerns and ensured positive experience.
• Assisted in training over 20 new staff.
Education
High School Diploma - UACE
St. Stevens Senior Secondary School
Mukono Uganda 2007.01 - 2008.11
Skills
- Customer Service
- VIP Support
- Queue Management Communication
- Problem Solving
- Cash Handling Operational Support
- SOP Compliance
- Team Coordination
Websites
Leadership
• Managed store operations in the absence of the manager.
• Ensured staff attendance and proper deployment.
• Resolved staff disputes using proper channels.
• Conducted product testing to resolve customer issues.
Accomplishments
- Employee of the Month
- Leadership Award
- Best Performer Award
References
References available upon request.
Timeline
Senior sales representative
United Furniture
2024.02 - Current
Sales representative
United Furniture
2020.12 - 2023.12
Retail sales associate
Homes R us
2016.01 - 2018.10
High School Diploma - UACE
St. Stevens Senior Secondary School
2007.01 - 2008.11