Mosses P Thomas
Lead Operator in operations
Dubai
Summary
As a professional with an overall experience of 2.5 years in Ecommerce and Supply chain Management, major career focus has been on identifying business demands, working on company policies, achieving the demands of the client, focusing on company growth in par with personal growth and learning divergent fields. Have experience in training, supervising, and working together to achieve the targets set by the company.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
4
4
Languages
Work History
Lead Operator
Noon
11.2021 - Current
- Lead and motivate team members to meet daily goals and tasks efficiently.
- Train new hires and provide ongoing caching to enhance team skill and knowledge.
- Monitor team performance to ensure targets for accuracy and efficiency are met.
- Oversee order accuracy, ensuring packing standards are consistently maintained.
- Resolve operational or team issues quickly and efficiently.
- Collaborate with other departments to ensure smooth order fulfillment.
- Analyze performance data, prepare reports, and make data driven decisions.
Customer Support Executive
Transorion Logistics PVT. LTD
09.2020 - 03.2021
- Respond promptly to customer inquiries regarding order status, shipping , and delivery information
- Effectively solve customer complaints related to delays, damaged goods, or incorrect shipments.
- Collaborate with internal teams, Including warehouse and transportation, to ensure seamless order fulfillment.
- Provide real-time updates and tracking information to customers about their shipments and deliveries.
- Gather customer feedback to enhance service quality and optimize logistics process.
Education
Bachelor's - Business Management, Human Resource
koshy's Institute of Management Studies
01.2017 - 01.2020
Diploma - Logistics and Supply Chain Management
Next Step Institute of Logistics
01.2017 - 01.2020
Skills
Ms Office
Timeline
Lead Operator
Noon
11.2021 - Current
Customer Support Executive
Transorion Logistics PVT. LTD
09.2020 - 03.2021
Bachelor's - Business Management, Human Resource
koshy's Institute of Management Studies
01.2017 - 01.2020
Diploma - Logistics and Supply Chain Management
Next Step Institute of Logistics
01.2017 - 01.2020
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