Summary
Overview
Work History
Education
Skills
Software
Timeline
BusinessDevelopmentManager
MOSTAFA ABDELLATEF

MOSTAFA ABDELLATEF

Department Manager
Abu Dhabi

Summary

Driven Retail Manager with more than Number years of experience overseeing talented teams while guiding staff for superior customer interactions. Talented at leading daily activities and enhancing store atmospheres. Successful background resolving routine and unique issues to drive continued revenue growth and increase customer loyalty.

Overview

16
16
years of professional experience
4
4
years of post-secondary education
3
3
Languages

Work History

DEPARTMENT MANAGER

ZARA, Inditex
Abu Dhabi
11.2022 - Current
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Communicated with managers of other departments to maintain transparency.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.

RETAIL AREA MANAGER

OKHTEIN
10.2021 - 09.2022
  • Sales Management - Support and manage boutiques to achieve the sales target - Develop BTQ action plans to boost sales trends by communicating with each boutique - Monitor and report sales trends and competitors activities -
  • Analyze sales performance and individual sales performance - DM, (In-BTQ)
  • Banner execution with related departments and retailers - Develop and support event execution for brand equity reinforcement 2
  • Boutiques Operation - Monitor all security guidelines observed by boutiques coordinating with Richemont Security -
  • Monitor BTQs to adapt operation policies in line with HQs guidelines -
  • Ensure boutique conditions are maintained - Stock Loss follow-ups, such as incident reports and stock adjustment 4
  • Budget Control - Control monthly boutique expenses and coordinate with
  • Richemont nance team - Yearly operational budget planning 5
  • Boutiques Project - Preparation for
  • BTQ's renovation, opening and closing, and related documents - Coordinate the construction and maintenance issues with related internal teams, boutiques, and retailers
  • Others - Support Retail manager to communicate with retailers related to
  • BTQ lease - Support the BTQ's request (sale's tools and, etc.) - BTQ Amenities management - Meeting arrangement.
  • Built and strengthened cross-functional partnerships to improve sales success.

STORE MANAGER

Chalhoub Group
04.2017 - 09.2022
  • Embody the brand image for customers and the store team whilst demonstrating a strong understanding of the brand DNA
  • Excite and instill passion and pride for the brand
  • Enhance customer service standards in store to ensure a world class experience is delivered at all times
  • Maintain store standards that re ect the brand image at all times
  • Lead and coordinate in store and promotional events
  • Business Management: - Monitor sales performance, analyze results and forecast trends to propose commercial action plans to maximize sales and minimize costs
  • Oversee the boutiques operational processes to ensure best performance
  • Coordinate the supervision of sections and internal store processes related to inventory, maintenance, safety, visual & image standards, and service quality at the point of sale, in order to ensure full compliance with the company´s objectives in these areas
  • People Development: - Excite, motivate and lead the team
  • Optimize sta competencies to lead business growth by giving appropriate, timely and speci c feedback
  • Train store sta by preparing products and sales training materials, delivering training sessions, and reviewing results and training needs.

STORE MANAGER

Azadea Group
Cairo
08.2011 - 03.2017
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Ensure the team grooming and uniform as per the brand and company guidelines
  • Manage annual allocated budget by monitoring expenditure up to set limits
  • Optimizing and reducing costs where possible and reporting variances versus budget
  • Ensure the stock is effectively measured, controlled and manage order placement activities to maximize sales and meet stock performance objectives
  • Prepare management information reports on store performance in order to allow informed decision making
  • Evaluate on a bi-yearly basis the performance of the Assistant Manager, supervisors, sales associate and Stock
  • Keeper as per company guidelines
  • Manage Shop events and marketing activities
  • Perform other shop related activities such as overseeing the shop merchandising, verifying the cleanliness, display and maintenance of the Shop window, placing orders and other
  • Analyze competitor's performance and market trends to provide recommendation for the brand team.

DEPARTMENT MANAGER

H&M
Cairo
03.2008 - 06.2011
  • Regularly analyze and follow up on
  • Sales & Pro t KPIs for the department with the Visual Merchandisers
  • Secure that actions are taken to maximize selling
  • Support the Visual
  • Merchandisers with these actions by securing the hours and sta needed for a successful execution
  • Together with the store management team, secure store operations, H&M standards, and best practices are followed through proper scheduling to maximize conversion and enable commercial activities (Move, Sales, Events, etc.) and excellent customer service keeping within the sales budget of allocated hours
  • Plan and prioritize actions together with your team that have a clear impact on selling and ensure the implementation of the Commercial Handbook
  • Ensure H&M Customer Service standards are always delivered through active coaching and leading by example
  • Actively participate in executing store routines and tasks including but not limited to the delivery truck, garment processing, reductions, department moves, and price change
  • Actively prevent loss and ensure the department follows appropriate safety and security guidelines
  • Give input to the Store Manager and
  • Area Teams on allocation and replenishment to secure garment levels according to sales trends and inform the
  • Store Manager of any potential risks, threats
  • Manage the recruitment, training, development, and succession planning team in line with H&M best practices
  • Evaluate and manage the performance of the Department team members; give regular feedback, development plans, follow-ups and take actions to improve performance and develop the team
  • Deliver clear communication to Store team on business performance, company culture, and training
  • Focuses through daily Behind The
  • Seams meetings and participating in weekly Leadership Meetings
  • Ensure that health & safety, legal, and security issues are being handled
  • Carry out supervisory responsibilities in accordance with H&M policies and applicable laws.

Visual Merchandiser

MaxMara Fashion Group
Cairo
01.2007 - 12.2007
  • Managed aesthetically pleasing displays to showcase company products and increase sales.
  • Enhanced overall store appearance by applying careful consideration to product and display locations.
  • Created interior displays to promote products in alignment with corporate sales objectives.

Education

Bachelor Of Computer Science - Computer Science

Future Academy
5th Settlement, Cairo , Egypt
03.2003 - 01.2007

Skills

Empathy and composureundefined

Software

RFID , ORACLE, ODOO , OMNIA channels

Timeline

DEPARTMENT MANAGER

ZARA, Inditex
11.2022 - Current

RETAIL AREA MANAGER

OKHTEIN
10.2021 - 09.2022

STORE MANAGER

Chalhoub Group
04.2017 - 09.2022

STORE MANAGER

Azadea Group
08.2011 - 03.2017

DEPARTMENT MANAGER

H&M
03.2008 - 06.2011

Visual Merchandiser

MaxMara Fashion Group
01.2007 - 12.2007

Bachelor Of Computer Science - Computer Science

Future Academy
03.2003 - 01.2007

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MOSTAFA ABDELLATEF Department Manager