Mostafa Dally
Dubai,UAE
Summary
Dedicated professional with a strong background in customer service and retail operations. Demonstrates exemplary customer service, excellent communication, and active selling skills. Proven ability to mentor staff, manage stock security, and handle processing payments efficiently. Experienced in stock merchandising and staff scheduling, ensuring smooth store operations. Committed to enhancing customer satisfaction and driving sales growth.
Overview
2026
2026
years of professional experience
Work History
Sales Man
Mobile Devices
Lebanon
- Securely opened and closed store to ensure smooth daily running of store.
- Accepted and processed cash, cheque, card and mobile payments.
- Assisted with cleaning duties to maintain high standards in store presentation and hygiene.
- Provided service with a smile, offering courteous, helpful advice to best-meet customer needs.
- Met customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Managed customer queries.
Sales Man
Nazih Group
Ajman
- Handled sensitive customer complaints professionally whilst maintaining a positive company image.
- Tailored sales presentations to meet specific client needs and preferences.
- Achieved targets through effective time management and prioritisation skills.
- Managed customer feedback, using objection-handling skills to resolve issues.
- Placed customer orders, providing guidance on product delivery timeframes.
- Increased current product and service sales through knowledgeable customer advice.
Assistant Manager
Nazih Group
Dubai
04.2024 - Current
- Handled customer complaints effectively, restoring trust in our brand.
- Coordinated with management on operational issues providing solutions for better efficiency.
- Increased staff productivity by providing comprehensive training programmes.
- Organised financial and operational data to help with yearly budgeting and planning.
- Maintained high standards of store cleanliness, enhancing shopping experience for customers.
- Managed daily operations to ensure smooth running of the shop floor.
- Provided excellent customer service leading to repeat business and customer loyalty.
Education
High School Certificate - General
Chebaa Secondary Public School
Chebaa, lebanonSkills
- Exemplary customer service
- Customer assistance
- Excellent communication
- Staff mentoring
- Stock security
- Active selling
- Processing payments
- Stock merchandising
- Staff scheduling
Languages
Arabic
Native
English
Upper intermediate
Timeline
Assistant Manager
Nazih Group
04.2024 - Current
Sales Man
Mobile Devices
Sales Man
Nazih Group
High School Certificate - General
Chebaa Secondary Public School
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