Mostafa Domiaty
Operations Manager
Dubai
Summary
Multi-skilled and proactive Marketing and F&B professional, with experience in setting goals and objectives, implementing visionary planning, leading teams, developing work division strategies and career development programs, coordinating and motivating colleagues towards achieving organizational goals, rewarding and encouraging performances. Seeking a challenging and rewarding career in a reputable institution to utilize my organizational skills in order to increase organization’s productivity and profitability
Overview
16
16
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Operations Manager
The Hummingbird Bakery
06.2022 - Current
- Analyze customer feedback and market trends to make informed decisions about product and brand messaging.
- Create and manage budgets to maximize brand reach and engagement.
- Plan, implement, and track sales and marketing strategies to promote brand products.
- Organize and deliver training sessions for new products.
- Maintain professional, organized, and safe environment for employees and patrons.
- Resolve staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboard new employees with training and new hire documentation.
- Maximize performance by monitoring daily activities and mentoring team members.
- Improve safety procedures to create safe working conditions for workers.
- Control costs to keep business operating within budget and increase profits.
- Manage and motivate employees to be productive and engaged in work.
- Recruit, interview and hire employees and implement mentoring program to promote positive feedback and engagement.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Reduce waste and pursue revenue development strategies to keep department aligned with sales and profit targets.
- Evaluate employee performance and conveyed constructive feedback to improve skills.
Operations Manager
Lazurd
09.2021 - 05.2022
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Hands on management of day to day operations of catering functions,implements and enforces all departmental and organizational policies and procedures.
- Managing payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Verifying prepared food met standards for quality and quantity before serving to customers.
- Developing unique events and special promotions to drive sales.
- Coordinating with marketing team to campaigns on social media.
- Oversaw food preparation and monitored safety protocols.
- Maintaining effective supply levels by monitoring and reordering food stock and dry goods.
- Coordinating with catering staff to deliver food services for special events and functions.
Hospitality Services Coordinator
Clemenceau Medical Center Affiliated With Johns Hopkins International
10.2018 - 09.2021
- Coached employees through day-to-day work and complex problems.
- Entered data, generated reports, and produced tracking documents.
- Gathered and organized materials to support operations.
- Handled incoming and outgoing shipping and receiving activities.
- Evaluate operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Collect and analyzed business data from various departments to prepare reports and presentations for management.
- Coordinates with human resources department to handle payroll and personnel databases.
- Hire, manage, develop and train staff, establish and monitor goals, conducted performance reviews and administered salaries for staff.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Auditing on patient's menu and verify the safety of the food and whether it's suitable for their health.
Restaurant General Manager
Bistro Du Moine, Le Cuitvre, Scape Roof Top
11.2015 - 10.2018
- Managing three restaurants with different concepts
- Manage the daily operations of the restaurants, including front of house and back of house areas
- Provide exceptional customer service and ensure guests are satisfied with their experience
- Handle any issues and concerns that may arise from unsatisfied guests, and do so diligently and effectively
- Conduct administrative duties, such as payroll, inventory management, and financial reporting
- Ensure all food health and safety protocols are in place and are being followed by every team member
- Play an active role in the restaurant’s marketing campaign efforts and promote the brand within the local community
- Provide education and training to new hires and current employees
- Conduct human resources tasks, such as recruiting and hiring, to fill restaurant staff positions
Floor Manager
The Garden
07.2013 - 10.2015
- Complete efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
- Make personal recommendations for customers by sharing product knowledge and demonstrating product.
- Coache employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversee employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Evaluate team and employee performance in order to develop and implement effective corrective actions.
- Create employee schedules to align coverage with forecasted demands.
- Manage store inventory and stock levels to maintain availability of products.
Bar Supervisor
Relais Foch
07.2012 - 07.2013
- Manage bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Explain daily specials and beverage promotions to exceed daily sales goals.
- Conduct regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Implement drink prep procedures, significantly reducing wasted stock.
- Close out cash register and prepare cashier report at close of business.
- Follow strict recipes and drink measurements to minimize product used.
- Give needed training for bartenders and baristas.
- Completed bar opening and closing procedures.
Team Leader
Sweet Tea By Alleno Yannik
02.2010 - 07.2012
- Coach employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Create employee schedules to align coverage with forecasted demands.
- Meet with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
- Manage store inventories with periodic audits to verify correct counts and adherence to stock management protocols.
- Handling the petty cash of the store.
Waiter
Caffe Blanc
06.2008 - 12.2009
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Maintain customer satisfaction with timely table check-ins to assess food and beverage needs.
- Remain calm and poised when dealing with difficult customers or during busy shifts.
- Fold napkins and prepared silverware sets to provide adequate supply for host station.
- Share knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Greet new customers, discussed specials, and took drink orders.
Education
Bachelor's Degree - Marketing And Business Studies
Arab Open University
Beirut,Lebanon 10.2013 - 08.2017
Skills
Problem Solving and Critical Thinking
Customer Relationship Management (CRM)
Multitasking
Sales Professional
Timeline
Operations Manager
The Hummingbird Bakery
06.2022 - Current
Operations Manager
Lazurd
09.2021 - 05.2022
Hospitality Services Coordinator
Clemenceau Medical Center Affiliated With Johns Hopkins International
10.2018 - 09.2021
Restaurant General Manager
Bistro Du Moine, Le Cuitvre, Scape Roof Top
11.2015 - 10.2018
Bachelor's Degree - Marketing And Business Studies
Arab Open University
10.2013 - 08.2017
Floor Manager
The Garden
07.2013 - 10.2015
Bar Supervisor
Relais Foch
07.2012 - 07.2013
Team Leader
Sweet Tea By Alleno Yannik
02.2010 - 07.2012
Waiter
Caffe Blanc
06.2008 - 12.2009