MOSTAFA ELAZAB
Dubai
Summary
Dedicated and enthusiastic professional with over a decade of experience in customer-facing roles. Strong ability to foster teamwork and efficiently achieve tasks. Demonstrated work ethic and passion for delivering exceptional guest experiences. Skills in communication, problem-solving, and attention to detail. Seeking to expand expertise within the hospitality industry. Eager to join a reputable hotel where skills can be contributed and further growth can be achieved. Enthusiasm for excellence and desire to make meaningful contributions to guest satisfaction and operational excellence drive towards this goal.
Overview
15
15
years of professional experience
Work History
Night Manager
Queen Elizabeth 2 Hotel
10.2024 - Current
- Managed overnight hotel operations, ensuring smooth guest experiences and security.
- Handled late check-ins, guest inquiries, and emergency situations efficiently.
- Supervised night staff, reconciled financial transactions, and prepared reports.
- Ensured compliance with hotel policies and safety protocols.
Duty Manager / Night Manager
Mercure Barsha Heights Hotel
03.2022 - Current
- Check and follow up for all pending tasks from day shift
- Check the hotel inventory and the availability of sell and pending guest arrivals
- Assist in all aspects of the business leadership, inventory control, merchandising, cleanliness and vendor relations
- Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service
- Cancel all non-guaranteed booking and double check for no show
- Cross check with security and hotel outlets still working for smooth operation
- Demonstrate proficiency in leadership and adaptation to various working conditions and emergency situations
Front Office Supervisor
Mercure Barsha Heights Hotel
03.2020 - 02.2022
- Manage and prioritize all production processes and implement all production plans
- Ensure that all front desk operation movement in going smoothly
- Greeting guests upon arrival and making them feel welcomed
- Administering check-ins and check-outs
- Providing front desk services to guests
- Assigning rooms and taking care of administrative duties
- Handled escalated guest situations and provided recovery when appropriate
- Uses suggestive selling techniques to sell room nights, increase occupancy and revenue
- Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests
Guest Service Team Leader
Novotel & IBIS Abu Dhabi Gate Hotel
06.2019 - 02.2020
- Process all guest check in by confirming reservation
- Assigning room, and issuing and activating room
- Process all payment types such as room charges, cash
- Identify all issues in team and provide continuous support to all members according to operating standards
Guest Service Supervisor
Renaissance Downtown Hotel
07.2017 - 12.2018
- Company Overview: (Pre-opening)
- (Pre-opening)
Concierge Supervisor
DAMAC Maison Hotel & Hotel Apartments
12.2015 - 06.2017
Bell Captain
JW Marriott Marquis Hotel
09.2012 - 11.2015
- Company Overview: (Pre -opening)
- (Pre -opening)
Head Concierge
Renaissance Golden View Beach Resort
02.2010 - 08.2012
Education
BACHELOR'S DEGREE - SOCIAL WORK
TANTA UNIVERSITY
01.2005
Skills
- Interpersonal Skills
- Communication And Motivation
- Forward Planning And Strategic Thinking
- Problem Solving And Decision Making
- Organization And Delegation
- Time Management
- Leadership
- Effective Communication
- Critical Thinking
Languages
English
Arabic
Timeline
Night Manager
Queen Elizabeth 2 Hotel
10.2024 - Current
Duty Manager / Night Manager
Mercure Barsha Heights Hotel
03.2022 - Current
Front Office Supervisor
Mercure Barsha Heights Hotel
03.2020 - 02.2022
Guest Service Team Leader
Novotel & IBIS Abu Dhabi Gate Hotel
06.2019 - 02.2020
Guest Service Supervisor
Renaissance Downtown Hotel
07.2017 - 12.2018
Concierge Supervisor
DAMAC Maison Hotel & Hotel Apartments
12.2015 - 06.2017
Bell Captain
JW Marriott Marquis Hotel
09.2012 - 11.2015
Head Concierge
Renaissance Golden View Beach Resort
02.2010 - 08.2012
BACHELOR'S DEGREE - SOCIAL WORK
TANTA UNIVERSITY
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