Mostafa Elbebawy
Dubai
Summary
Collaborative Key Account Manager with demonstrated success in relationship building, negotiating and developing new business within targeted and assigned accounts. Strong analytic, quantitative and technical aptitude with great attention to detail. Self-motivated, driven and adaptable with proven track record of exceeding goals.
Overview
12
12
years of professional experience
1
1
Certificate
2
2
Languages
Work History
Key Accounts Executive
DMCC
01.2021 - Current
- Increased client retention by developing and maintaining strong relationships with key accounts.
- Managed a diverse portfolio of key accounts, ensuring timely delivery of products or services while maintaining high levels of customer satisfaction.
- Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
- Streamlined internal processes for better account management, resulting in reduced response times.
- Collaborated with cross-functional teams to develop innovative strategies for key account growth.
- Optimized sales performance by identifying opportunities within existing key accounts and upselling accordingly.
- Conducted regular business reviews with key accounts to assess performance metrics and identify areas of improvement.
- Developed comprehensive account plans to drive long-term value for both the organization and its clients.
Senior Compliance Officer
DMCC
11.2015 - 12.2020
- Reduced regulatory risks by conducting thorough customer due diligence and periodic reviews.
- Enhanced client onboarding process by streamlining KYC documentation collection and verification.
- Conducted comprehensive risk assessments, mitigating potential compliance issues proactively.
- Enhanced AML compliance by implementing risk-based monitoring systems and procedures.
- Collaborated with cross-functional teams to address compliance concerns, creating solutions that satisfied all stakeholders involved.
- Oversaw corrective action plans in response to audit findings, ensuring timely resolution of identified issues.
- Evaluated new business opportunities from a regulatory perspective, providing insight into potential risks and mitigation strategies before pursuing ventures further.
- Reviewed, revised, and updated compliance policies and procedures to confirm continual compliance with applicable laws.
- Monitored and assessed compliance risks associated with operational processes and procedures.
- Identified, investigated, and documented compliance violations and recommended corrective measures.
- Prepared and submitted regulatory filings in timely manner.
- Implemented improvement initiatives and developed compliance testing program to monitor and identify gaps in new and existing practices.
- Remained up to date on relevant industry regulations, advising the company on necessary adjustments to maintain compliance standards.
Compliance Analyst
Al Ansari Exchange
06.2013 - 10.2015
- Enhanced AML compliance by conducting thorough investigations and risk assessments on potential clients.
- Achieved accurate transaction monitoring by diligently reviewing financial records for suspicious activities.
- Improved interdepartmental communication by collaborating with various teams to identify and mitigate risks associated with money laundering.
- Assisted in maintaining a robust AML program by staying current on industry trends, laws, and best practices.
- Prepared detailed reports for senior management highlighting key findings from investigations and risk assessments, allowing informed decision-making regarding client relationships.
- Reduced false positives in transaction monitoring alerts through continuous refinement of system parameters based on historical patterns and trends.
- Identified threats, vulnerabilities and suspicious behavior patterns to recommend mitigation measures.
- Investigated fraud referrals and performed research to minimize risk and resolve inquiries.
- Monitored financial transactions and immediately reported suspicious activity to authorities.
Accountant
Daewoo International Corporation
05.2012 - 03.2013
- Assisted in reducing outstanding accounts receivable balances by diligently following up on overdue invoices.
- Maintained compliance with federal, state, and local tax laws by staying informed about changes and filing all required forms accurately and promptly.
- Streamlined month-end closing processes, resulting in reduced time spent on financial reporting tasks.
- Collaborated with external auditors during the annual audit process to provide necessary documentation and address any concerns or findings promptly.
- Managed cash flow effectively, ensuring all company liabilities were met in a timely manner and surplus funds were invested wisely.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
Education
Bachelor of Commerce - Accounting
Cairo University
Cairo, Egypt05.2011
Skills
- Customer retention
- Upselling techniques
- CRM proficiency
- Client onboarding
- Relationship management
- Time management
- Problem solving
- Regulatory Compliance
- Key Account Management
- Account Management
- Quality Assurance
- Performance Improvement
Certification
- ICA - International Advance Certificate in Compliance - Associated by Manchester Business School - 2017
- Foundation Certificate in Accounting and Finance - 2012
Languages
Arabic
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Key Accounts Executive
DMCC
01.2021 - Current
Senior Compliance Officer
DMCC
11.2015 - 12.2020
Compliance Analyst
Al Ansari Exchange
06.2013 - 10.2015
Accountant
Daewoo International Corporation
05.2012 - 03.2013
Bachelor of Commerce - Accounting
Cairo University
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