Mostafa Mansy
Abudahbi
Summary
Customer-driven Flight Attendant with dynamic safety and service skills. Highly effective in diffusing volatile passenger situations. Known for best-in-class customer service and top-notch friendliness. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Flight Attendant
Wizzair Abudahbi
Abu Dhabi, United Arab Emirates
07.2022 - Current
- Resolved passenger conflicts and medical emergencies during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Answered passenger questions and provided solutions to issues arising during flights.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
- Relayed updates and information to passengers after confirming key details with pilot.
- Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
Sales Associate
Etisalat UAE
Dubai, United Arab Emirates
05.2022 - 07.2022
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Generated new sales leads to achieve and exceed monthly sales goals.
Accounting Auditor
RSM Egypt
Alexandria
09.2021 - 04.2022
- Selected samples, collecting appropriate documentation and drafting written reports with recommendations submitted to audit officer for review.
- Followed established auditing processes to meet internal and regulatory requirements.
- Analyzed data and findings to prepare reports detailing financial information.
- Administered auditing program to address risks and evaluate compliance with regulatory requirements.
Sales Associate
OR
Alexandria
01.2020 - 07.2021
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Answered customer questions about sizing, accessories, and merchandise care.
Sales Associate
Etisalat Misr
Alexandria
02.2021 - 04.2021
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Customer Service Associate
Clinmedica
Istanbul
11.2018 - 08.2019
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Bachelor of Accountancy - Accounting And Business Management
Alexandria University
Alexandria08.2021
ICDL - Microsoft Word , Excel , Powerpoint And Qickbooks.
Alexandria University
Alexandria06.2021
English - English
English Time
Istanbul05.2019
Skills
- Customer Service
- First Aid
- Emergency Response Coordination
- Passenger Safety Management
- Flight Safety
- Team Oversight
- Schedule Management
- Brand Promotion
- Company Policy Adherence
- Crew Coordination
- Sales Expertise
- Emergency Situations Management
- Cleanliness and Sanitation
- Hospitality Service Expertise
Languages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
Turkish
Beginner (A1)
Timeline
Flight Attendant
Wizzair Abudahbi
07.2022 - Current
Sales Associate
Etisalat UAE
05.2022 - 07.2022
Accounting Auditor
RSM Egypt
09.2021 - 04.2022
Sales Associate
Etisalat Misr
02.2021 - 04.2021
Sales Associate
OR
01.2020 - 07.2021
Customer Service Associate
Clinmedica
11.2018 - 08.2019
Bachelor of Accountancy - Accounting And Business Management
Alexandria University
ICDL - Microsoft Word , Excel , Powerpoint And Qickbooks.
Alexandria University
English - English
English Time