Mostafa Hamed
Ajman
Summary
To ensure that recruitment vendors consistently deliver high-quality candidates in a timely, cost-effective, and compliant manner, aligning with organizational hiring standards and workforce planning goals. Performance will be measured based on key metrics such as time-to-fill, candidate quality, offer acceptance rate, compliance with SLAs, and overall hiring manager satisfaction. To support and enhance the recruitment process through data-driven insights, performance analytics, and strategic reporting. The goal is to optimize hiring efficiency, improve candidate quality, and align talent acquisition efforts with organizational workforce needs.
Overview
7
7
years of professional experience
Work History
Vendor Performance in Recruitment
Emirates NBD
06.2023 - Current
- Ensure that candidates presented meet the required qualifications, experience, and cultural fit as outlined in the job descriptions
- Submit qualified candidates within agreed-upon timeframes (as per SLA or contract terms)
- Adhere to all legal, regulatory, and company-specific hiring standards, including background checks and documentation protocols
- Maintain clear, timely communication with recruitment stakeholders regarding candidate status, challenges, and feedback loops
- Meet defined performance standards, such as time-to-fill, submission-to-interview ratio, and interview-to-offer ratio
- Provide competitive rates and ensure recruitment services remain within the agreed budgetary framework
- Provide regular performance reports including key KPIs (e.g., number of submissions, interviews, hires, dropouts, etc.)
- Ensure candidates are treated professionally throughout the hiring process to protect and enhance employer brand
- Collaborate in reviewing hiring outcomes and improve processes based on feedback and data
- Share relevant market insights such as talent availability, compensation trends, and competitor hiring strategies
Talent Acquisition and Data Analyst Specialist
Emirates NBD
06.2022 - 06.2023
- Gather data from various recruitment platforms (ATS, job boards, HRIS, etc.) and ensure it's accurate, clean, and consolidated
- Track and report on key hiring metrics such as time-to-hire, cost-per-hire, source of hire, applicant drop-off rates, and candidate pipeline health
- Analyse historical hiring data to identify trends, forecast future hiring needs, and support workforce planning
- Evaluate external recruitment vendors based on metrics like submission-to-hire ratio, quality of hire, and time-to-fill
- Create user-friendly dashboards for recruiters, HR leaders, and stakeholders to monitor recruitment performance in real-time
- Identify bottlenecks or inefficiencies in the recruitment funnel and recommend data-driven improvements
Workforce Data Analyst
Etisalat
03.2020 - 05.2022
- Analyse historical call trends, seasonality, and business drivers to forecast incoming call volumes and staffing requirements
- Develop agent schedules that align with forecasted call volumes while optimizing coverage, adherence, and cost-efficiency
- Monitor live call traffic, agent availability, and queue times to make real-time adjustments (e.g., breaks, skill changes, overtime)
- Track key performance indicators (KPIs) like service level, average handle time (AHT), occupancy, and shrinkage to identify trends and improvement areas
- Support long-term planning for headcount and infrastructure based on anticipated growth, attrition, and business needs
- Generate daily, weekly, and monthly workforce reports for leadership to support decision-making
- Manage and maintain workforce management (WFM) tools (e.g., NICE, Verint, Genesys, etc.), including schedule changes, exception entries, and forecasting models
- Partner with team leaders, operations managers, and HR to understand staffing requirements, training schedules, and absenteeism trends
- Facilitate shift bidding processes and incorporate agent preferences, when possible, while ensuring business needs are met
Call Center Data Analyst
Etisalat UAE
05.2018 - 05.2020
Education
Faculty of Mass Communication -
Cairo University
Egypt06-2011
Skills
- Applicant tracking system proficiency
- Human resources information systems
- Power BI expertise
- Recruitment metrics analysis
- Vendor evaluation
- Effective capability management
- Data analysis
- Data-driven forecasting
- Effective contract and SLA administration
- Effective presentation delivery
- Analytical reporting
- Relationship management
Languages
English
Bilingual or Proficient (C2)
Arabic
Bilingual or Proficient (C2)
Timeline
Vendor Performance in Recruitment
Emirates NBD
06.2023 - Current
Talent Acquisition and Data Analyst Specialist
Emirates NBD
06.2022 - 06.2023
Workforce Data Analyst
Etisalat
03.2020 - 05.2022
Call Center Data Analyst
Etisalat UAE
05.2018 - 05.2020
Faculty of Mass Communication -
Cairo University
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