Mostafa Hamooda

- Handle account opening with various booking centers (Geneva, Singapore and luxembourg).

- Handle all life cycle requests for account maintenance.

- Recertification.

- Signature verification

- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.

- Increased operational efficiency by conducting regular training sessions for junior officers.

- Update customers data for corporate and individual account's received through requests via email or through branches.

- Process RE-KYC request's for both corporate and individual bank customers.

- Identifying potential risk by screening account's through World check and central bank.

- Recognized for strong analytical skills, identifying trends and patterns in client data to inform risk assessment processes.

- Enhanced client onboarding process by streamlining KYC documentation collection and verification.

- Kept up-to-date with industry best practices and emerging trends in AML/KYC regulations, sharing findings with team members for continuous improvement initiatives.

- Reduced risk exposure by diligently reviewing client information for potential red flags and escalated issues as necessary.

- Mitigated operational risks by adhering to established guidelines when processing new account applications or updating existing records.

- Provided exceptional customer service during client interactions,addressing inquiries promptly while safeguarding sensitive information securely.

- Maintained accurate records of all client data, ensuring timelyupdates to reflect changes in risk profiles or regulatoryrequirements.

- Handle onboarding of all corporate customers.

- Complete customers KYC and legal documents.

- Follow up with compliance and CPU for smooth onboarding of corporate accounts.

- Signature verification for all transactions.

- Handle all ADHOC requests for corporate clients ( add signatories, online requests, KYC update and opening sub accounts).

- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.

- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

- Process all internal Cheques and transfers.
- Issuing manager cheques for all bank customers.

- Recording all transactions promptly ,accurately and incompliance with the bank procedures.

- Ensure customers are served speedily while receiving their requests.

- Ensure compliance with all internal control and established policies and procedures.

- Responsible for batch closing and saving the users at the end of the day.

- Responsible for Egypt business operation by scanning the documents and following up the requests.

-Responsible for collecting all auditing /internal control requirements related to branch operation.

- Processing financial transaction for the branch ( ATM feeding,Central bank Branch withdrawals, charges for statements, Iban certificates , cheque book requests and others).

- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.

- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.

- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.

- Manage and resolve customer complaints.

-Handled testing for online banking.
- Support QA Team to identify the areas of weakness of each team member and coach or train the member accordingly.

- Report weekly and monthly performance evaluation.

- Handle all retention activities for Takaful -products in line with the quality guidelines.

- Handle customer queries and complaints.
- Ensure that insurance applications are processed within the TAT agreed.

- Increased revenue through effective negotiation of contracts with clients.

- Perform call-back confirmation in order to assure customer understanding of products, terms and conditions in order to issue new policies.

- Review all Banca-assurance and make sure that they are in line with the quality guidelines.

- Handle customer queries, retention queries, Quality Assurance and translations.

- Handle customer queries, retention queries, Quality Assurance and translations.

- Quality Assurance for wealth management and telesales. Providing trainings for new joiners for the quality assurance process.

- Ensure that insurance applications are processed within the agreed TATs.

- Liaising with Insurance Providers by email and telephone calls for clearing customer queries and complaints.

- Review and validation of the life insurance policies anddocumentation.