Mostafa Hashish
Dubai
Summary
Looking for a motivating job at a reputable and sophisticated company that offers growth opportunities, where I can advance and improve my capabilities for both the company and my own interest. Dedicated professional has 12 years of experience and strong experience in operating tasks, administrative assistance and customer support. Eager to use my talents to take the vacancy effectively in your organization.
Overview
11
11
years of professional experience
Work History
Service Fulfillment Agent & Operator
Channel Operation Department at EITC (DU) Telecom
05.2016 - Current
- Closing and fulfillment of daily assignment tasks between 30 and 40 leads within SLA
- Working through different applications (BSCS, CRM, DSP, Microsoft Excel), updating SharePoint data, and generating reports.
- Encouraging the team to consistently exceed key performance indicators (KPIs) to enhance productivity and improve processes.
- Resolving customer complaints and referring unresolved ones to designated personnel for further investigation.
- Answering emails from customers in a timely manner and ensuring accuracy in responses.
- Building sustainable relationships and trust with customers using open and interactive communication.
- Satisfying all client demands through the WINCASH system and WINCASH settlement process on a daily basis.
Retail Sales Representative
EITC (DU) Telecom Main Office Branch
10.2013 - 04.2016
- Increased sales by offering advice on purchases and promoting additional products.
- Remain informed and updated on current promotions and sales, security protocols, exchange policies, and payment policies.
- Presented and discussed the products and services of the company with current and prospective customers.
- Resolved customer service and billing complaints by creating complaint tickets.
- Completed all documents and papers associated with work orders.
- Received payments from customers and issued receipts and refunds.
Education
Bachelor of Business Information Systems -
New Cairo Academy
Cairo Egypt06.2010
Skills
- CRM Software
- Telecom System BSCS billing System
- Team Player
- Working under pressure
- Excellent knowledge of Microsoft Office
- Call Volume and Quality Metrics
- Sense of responsibility and ownership of tasks
- Ability to learn and gain new knowledge
Languages
Arabic
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Timeline
Service Fulfillment Agent & Operator
Channel Operation Department at EITC (DU) Telecom
05.2016 - Current
Retail Sales Representative
EITC (DU) Telecom Main Office Branch
10.2013 - 04.2016
Bachelor of Business Information Systems -
New Cairo Academy
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