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Mostafa Ibrahim

Mostafa Ibrahim

Dubai

Summary

Telecommunication Media Manager with 20+ years of progressive experience in managing telecommunication networks, including different media and telecommunication equipment. Providing high-level support to stakeholders and meeting the KPIs of different SLAs Superior interpersonal skills include team management and problem solving, with a flair for increasing organizational cohesiveness and profitability through cost savings and employee engagement. Always being positive with superior ability to manage critical situations and respond to rapidly evolving technology change and modern applications for utility such as smart grid and its associated programs. Utilize leadership expertise and management experience to align unit activities with organizational goals, fostering business growth.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Manager Telecommunications Media

Dubai Electricity and Water Authority
10.2019 - Current
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listened to concerns and found appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Successfully managed the fiber network expansion for EXPO 2020.
  • Establish the plan to migrate the fiber network to high capacity and build the capacity planning criteria for the network.
  • Complete the replacement for 130 km of OPGW for 1x96 higher capacity.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Align all objectives with the organization's strategic map.
  • Migrate the asset management to SAP EAM.

Deputy Manager Telecommunication Media

DEWA
09.2011 - 10.2019
  • Led a team responsible for planning, designing, and maintaining telecommunication networks and infrastructure for a large utility organization
  • Implemented and managed fiber optic monitoring systems, ensuring high availability and reliability of communication networks
  • Manage the deployment and optimization of digital PLC, microwave, smart grid, and wireless technology solutions to support operational efficiency and customer service
  • Collaborated with cross-functional teams to develop and execute strategic initiatives to enhance network performance and capacity
  • Conducted regular performance evaluations and provided mentorship to team members to foster professional growth and development
  • Developed and managed budgets, procurement processes, and vendor relationships to support project objectives and cost-effective
  • Project management for telecommunication infrastructure and technology solutions
  • Followed and adhered to the OH&S Management System Manual as per DEWA's safety standards
  • Ensured reliable operation, maintenance, and development of the Fiber Optic network that consists of Underground and Optical Ground Wires (OPGW)
  • Ensure reliable operation, maintenance, and development of the Pilot cable network and Digital Power Communication system.
  • Manage the fiber network expansion and increase the length of the network by more than 400 km with different fiber cable types(UG, OPGW).
  • Actively participate in many technical committees and project teams in line with the organization's strategy to customer satisfaction and happiness.
  • Spearheaded critical projects from inception to completion, consistently meeting deadlines and exceeding expectations.
  • Maximized resource utilization during network enhancement projects to uphold strict budget targets.
  • Fostered a culture of continuous improvement by encouraging employees to share ideas on how to enhance their roles or the overall business operations.
  • Collaborated with cross-functional teams to drive business growth and achieve corporate objectives.
  • Optimized internal workflows by identifying bottlenecks in processes and implementing efficient solutions for increased productivity.
  • Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues, and promote brand loyalty.
  • Managed budgets for various projects, ensuring optimal resource allocation and cost control.
  • Pursued every opportunity to learn about new business at all levels and improve team member support.
  • Increased customer satisfaction levels by developing targeted strategies to address client concerns effectively.
  • Oversaw daily operations of the department, ensuring maximum productivity and adherence to company policies.
  • Improved team efficiency by streamlining processes and implementing innovative management strategies.
  • Evaluated employee performance regularly using well-defined criteria, recognizing top performers and addressing underperformance proactively.
  • Liaised with team members, stakeholders and vendors to coordinate activities, provisioning, environment setup, risk mitigation and follow-up.
  • Created and maintained a strong team culture that promoted high levels of collaboration, employee satisfaction, and overall performance.
  • Enhanced employee performance by providing regular feedback, coaching, and training opportunities.
  • Greeted and assisted customers with questions, concerns and purchasing needs.
  • Partnered with upper management in executing functional strategies and reporting capabilities.
  • Worked collaboratively with different departmental teams and served on health and safety committee.
  • Assisted senior manager with payroll, scheduling and cash deposits and receipts.
  • Eliminated functional bottlenecks by streamlining communication channels between management and employees.
  • Identified areas for improvement within the department, implementing strategic initiatives to address gaps in performance or resources.
  • Reduced operational costs through effective negotiation with suppliers and vendors.
  • Conducted many ISO quality audits annually to approve new vendors or qualify new contractors.
  • Coordinated unloading merchandise from delivery truck.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Functioned as point of contact for project administrators and managers focused on timely and successful completion of full lifecycles of assigned projects.
  • Measured success through data-driven analysis of key metrics, making informed decisions about future strategic direction based on findings.
  • Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
  • Led successful sales campaigns that resulted in significant revenue growth for the organization over time.
  • Conducted thorough market research to identify opportunities for expansion or improvement within the industry landscape.
  • Interviewed, performed background checks, hired, and trained 20 new staff to expand the team due to workload requirements.
  • Mentored junior staff members on best practices for project management and team collaboration skills, fostering a supportive work environment.
  • Supported general manager in loss prevention efforts.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Provided strategic allocation of resources to various departments and managers in alignment with needs.
  • Researched emerging products and used researched information to update store's inventory.
  • Implemented new systems for tracking key performance indicators, resulting in improved decision-making capabilities.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Defined clear targets and objectives and communicated to other team members.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Developed detailed plans based on broad guidance and direction.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Launched quality assurance practices for each phase of development
  • Established team priorities, maintained schedules and monitored performance.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Opened and closed locations and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Developed strong relationships with stakeholders to facilitate smooth communication and project completion.

First Telecommunication Engineer

EETC
07.1997 - 09.2011
  • Worked as a telecommunication engineer for telecommunication equipment and fiber optic network to maintain the telecommunication network for Alexandria regional control center
  • Installed, commissioned, and tested various telecommunication equipment and systems for more than 60 substations.
  • Cooperated with KEMA consultant during the execution period of Alexandria regional control center (ARCC) project
  • Familiar with international standards for FO cables and telecommunication equipment
  • Installed and spliced Fiber Optic cables
  • Managed maintenance schedule and fault clearance for communication network
  • Prepared tenders for supplying various telecommunication equipment and cables.
  • Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
  • Developed positive working relationships with stakeholders to effectively coordinate work activities.
  • Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
  • Applied lean principles to enhance efficiency and reduce waste in various engineering projects.
  • Reduced project completion time with efficient resource allocation and effective communication strategies.
  • Participated in formal internal design reviews of proposed products and components.
  • Optimized engineering processes by implementing innovative solutions and streamlining workflow.
  • Developed work plans for various personnel roles based on strengths and talents.
  • Developed cost estimates and project specifications for proposals.
  • Provided input to team lead regarding areas for process and procedural improvement.
  • Conducted rigorous quality assurance tests, identifying areas of improvement for product optimization.
  • Reviewed technical drawings developed by CAD technicians and drafters.
  • Interacted with subject matter experts to develop training material and tools for personnel.
  • Conducted feasibility studies for proposed projects using potential ROI and risk management.
  • Collaborated on interdisciplinary teams to develop creative, cost-effective solutions for complex projects.
  • Evaluated vendor proposals for equipment procurement, selecting optimal solutions based on performance requirements.
  • Presented technical findings to stakeholders, ensuring clear understanding of project status and goals.
  • Tested and analyzed equipment design and performance feasibility to determine potential ROI.
  • Designed custom tools and equipment, increasing overall process effectiveness and safety in the workplace.
  • Delivered high-quality designs through extensive CAD modeling and simulation testing.
  • Coordinated sampling and analysis tasks to verify quality of finished products.
  • Developed comprehensive project plans to ensure timely completion within budget constraints.
  • Leveraged data-driven decision-making to identify opportunities for process enhancements, leading to significant cost savings.
  • Enhanced product performance by conducting thorough failure analysis and recommending improvements.
  • Interpreted blueprints and technical drawings to analyze upcoming projects.
  • Conducted research to test and analyze feasibility, design, operation and performance of equipment, components, and systems.
  • Illustrated potential obstacles when conducting site assessments for planned projects.
  • Streamlined manufacturing processes, reducing production costs while maintaining quality standards.
  • Developed planning criteria for integrating and enabling new technologies.
  • Spearheaded continuous improvement initiatives resulting in increased operational efficiency across multiple departments.
  • Captured technical schematics for use in project planning and execution.
  • Routed and integrated technical and electrical components for projects.
  • Trained and mentored junior engineers, providing guidance and direction.
  • Resolved architecture, design or verification problems by applying sound ASIC engineering practices.
  • Championed environmental sustainability initiatives by integrating eco-friendly practices into engineering designs.
  • Documented and developed engineering procedures and processes.
  • Created detailed reports on engineering activities and findings.
  • Assisted in developing cost-effective solutions to engineering problems.
  • Collaborated with other departments to facilitate successful project completion.
  • Analyzed and interpreted customer requirements to develop engineering solutions.
  • Implemented new strategies to reduce costs and improve efficiency of engineering team.
  • Developed and maintained relationships with suppliers to facilitate quality and timely delivery of materials.
  • Conducted technical evaluations of engineering designs and test results.
  • Conducted research to identify and evaluate new technologies and concepts.
  • Verified construction documentation to meet client requirements and vision.
  • Monitored and evaluated engineering performance to recommend improvements.
  • Designed and implemented quality control processes to facilitate customer satisfaction.
  • Led engineering teams to successfully complete projects on time and within budget.
  • Developed and implemented procedures to verify compliance with engineering standards.
  • Developed comprehensive engineering documents for all projects.
  • Implemented automated systems to improve accuracy and efficiency of engineering processes.
  • Developed high-quality engineering designs and plans to meet industry standards.
  • Analyzed and interpreted data to identify trends and recommend improvements.
  • Performed complex calculations to analyze and optimize engineering processes.

Education

M.D. - Electrical Engineering

Alexandria University
Alexandria,Egypt
04.2000

Bachelor of Science - Communications And Electro-physics

Alexandria University
Alexandria,Egypt
11.1993

Skills

  • External & Internal Reporting
  • Cost Analysis & Planning
  • Project Management
  • Cost Reduction
  • Value Engineering
  • Regulatory Compliance

Languages

Arabic native speaker.
English speaking and writing.

Jobreference

Applying for Telecommunications Specialists

Training

  • Fiber optic cables installation and maintenance
  • Windows NT server 4.0
  • HICOM 300E (PBX ) basic course
  • Charger and battery
  • Digital Power line carrier multiplexer
  • Value engineering
  • Problem solving
  • Building Team Motivations
  • DGEP
  • Planning & Organization
  • Leadership Skills
  • Advanced maintenance Management
  • Project Management Training
  • ISO9001:2015 Lead Audit certified
  • SAFe certified

Certification

1- PMP

2- SAFe Scrum Master

3- SAFe Advanced Scrum Master

4- Leads certified ISO9001 Auditor


Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart TimeContract Work

Work Location

HybridOn-SiteRemote

Important To Me

Personal development programsCareer advancementCompany CultureHealthcare benefitsWork-life balanceFlexible work hoursTeam Building / Company Retreats

Software

Microsoft office

ArcGIS Tools

Matlab

Timeline

Manager Telecommunications Media

Dubai Electricity and Water Authority
10.2019 - Current

Deputy Manager Telecommunication Media

DEWA
09.2011 - 10.2019

First Telecommunication Engineer

EETC
07.1997 - 09.2011

M.D. - Electrical Engineering

Alexandria University

Bachelor of Science - Communications And Electro-physics

Alexandria University

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Mostafa Ibrahim