Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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MOSTAFA KHALLAF

Dubai,United Arab Emirates

Summary

Certified Product Genius Team Leader and Business Development Executive at AGMC, have been driving sales and customer loyalty for over five years. With extensive knowledge of BMW and MINI products, features, and benefits, provide personalized and engaging consultations to prospective and existing customers, demonstrating the value and quality of the brands.

Driven and highly adaptable, with knack for understanding complex products and talent for engaging customers. Possesses strong communication skills and deep understanding of customer needs, developed through roles in sales and customer service. Ready to bring enthusiasm and knowledge to make significant impact in sales role.

Overview

7
7
years of professional experience

Work History

Product Genius Team Leader

AGMC
06.2024 - Current
  • Lead team of 14 product Geniuses, ensuring efficient day-to-day operations and high level of team performance.
  • Monitor team performance, setting goals and implementing strategies to improve service quality and customer satisfaction.
  • Facilitate effective communication between team and management, addressing any operational challenges promptly.
  • Conduct regular team meetings to discuss performance metrics, share best practices.
  • Provide expert knowledge on BMW vehicles, guiding customers through features, technology, and options to enhance their purchasing experience.
  • Collaborate with sales team to deliver exceptional customer service and support, contributing to higher satisfaction and sales conversion rates.
  • Conduct educational sessions for customers, helping them make informed decisions and showcasing unique aspects of BMW vehicles.
  • Stayed current on product updated and industry trends to effectively communicate key information and answer customer queries.

Certified BMW & MINI Product Genius

AGMC
12.2022 - 06.2024
  • Have the experience to satisfy above 100 Customers daily with ratio of 98% satisfaction
  • Generate Sales leads to individual sales representatives which improves growth of company sales and customer acquisition
  • Analyzing big query reports using Autoline, ISPANEXT, OCMS, SparkCentrel
  • Maintain complete and accurate customer correspondence data
  • Communicating with clients to understand their needs and offer solutions to their problems
  • Creating positive, long-lasting relationships with current and potential clients
  • Act as point of contact between Agency and BMW Middle East in regards to VOC
  • Survey and customer experience improvement
  • Identified business development challenges and customer concerns for proactive resolution.

Senior Business Development Executive

AGMC
01.2020 - 12.2022
  • A customer-oriented role that focuses on educating and assisting customers in understanding the features, technology, and benefits of the products being offered
  • The bridge between the sales team and the customers, providing detailed product information, answering questions, and offering demonstrations
  • Develop in-depth knowledge about BMW vehicles, their specifications, features, performance, and technology to be able to effectively convey information to customers
  • Engaging with customers and providing exceptional customer service by actively listening to their needs, understanding their preferences, and addressing their questions or concerns regarding BMW vehicles
  • Conducting product demonstrations for customers, showcasing various features and technologies of BMW vehicles, and explaining their benefits and functionalities
  • Staying up-to-date with the latest product updates, enhancements, and technological advancements within BMW vehicles through continuous training and learning programs provided by the dealership or BMW AGMC
  • Collaborating with the sales team and sharing product knowledge to assist them in effectively promoting BMW vehicles to potential customers, helping to drive sales and achieve targets
  • Supporting dealership events, product launches, and promotional activities by providing product expertise, assisting customers during test drives, and addressing inquiries about BMW vehicles
  • Maintaining and updating customer databases with relevant information, tracking customer preferences, and following up with potential leads or interested customers to foster long-term relationships.

Senior Customer Service Representative

ENOC, Emirates National Oil Company
04.2018 - 12.2019
  • Assist ENOC food & beverage section for 6 months
  • Handling large amounts of inbound and outbound calls along with follow-ups
  • Handling all Emergency related to sites operations, Maintenance and Customer care lines including Tasjeel, Fuel Marketing VIP Vehicle identification pass, Zoom Stores
  • Lubricants, Franchise and Auto-Pro
  • Handling inquiries, complaints, emergencies, emails and reports efficiently, providing appropriate solutions and alternatives
  • Logging reported incidents in Microsoft Dynamic 365 incident management systems
  • Providing accurate, valid and complete information by using right methods/tools
  • Handling communication procedures, guidelines and policies
  • Assist in training new employees with skills needed to handle process and meet SLA
  • Escalating unresolved issues to 2nd level and ensuring all tickets are resolved within SLA.

Education

Bachelor's degree - Accounting and Finance, Business Administration

Arab Academy For Science And Technology,
Egypt
2016

Skills

  • Organizational and time management
  • Creativity and Persuasion
  • Strategic Planning and Delegating Tasks
  • Communication and customer service skills
  • Product knowledge

Accomplishments

  • BMW Group Certified Product Genius - Oct 2023
  • Certificate of recognition on achieving the highest KPI'S Issued by Enoc (Emirates National Oil Company) · Nov 2019
  • Certificate of recognition on achieving the highest KPI'S Issued by Enoc (Emirates National Oil Company) · Jun 2019
  • Employee of the month outstanding performance - July 2018 (Cupola sts)

Timeline

Product Genius Team Leader

AGMC
06.2024 - Current

Certified BMW & MINI Product Genius

AGMC
12.2022 - 06.2024

Senior Business Development Executive

AGMC
01.2020 - 12.2022

Senior Customer Service Representative

ENOC, Emirates National Oil Company
04.2018 - 12.2019

Bachelor's degree - Accounting and Finance, Business Administration

Arab Academy For Science And Technology,

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