Mostafa Mohamed
Dubai
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
9
9
years of professional experience
Work History
Restaurant Manager
Khair Zaman
08.2022 - Current
- Increased restaurant revenue 20% by optimizing table turnover rates and enhancing menu offerings.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Managed daily operations to ensure high level of efficiency, consistency, and quality in both food and service
Account Manager B2B
Elaraby Group
11.2020 - 06.2022
- Conducting regular meetings with clients to understand their needs and offer solutions
- Forecasting and monitoring sales trends to anticipate market changes and opportunities
- Tracking sales performance and reporting on key metrics
- Managed diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Complaint Supervisor
Elaraby Group
08.2017 - 11.2020
- Streamlined operations for increased efciency through regular process reviews and implementing necessary changes
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
Complaint Specialist
Elaraby Group
05.2015 - 08.2017
- Developed strong client relationships through consistent communication and attentive service
- Improved customer satisfaction rates through proactive problem-solving and efcient complaint resolution
- Optimized supply chain management, resulting in reduced delivery times and increased inventory accuracy.
Education
Bachelor of Law - Law (Pre-Law)
Helwan University
Cairo08.2012
Skills
- Operations Management
- Customer Engagement
- Staff Management
- Inventory control and record keeping
- Sales Reporting
- Customer Communication
- Cold calling
- Customer Service
- Business Development
Timeline
Restaurant Manager
Khair Zaman
08.2022 - Current
Account Manager B2B
Elaraby Group
11.2020 - 06.2022
Complaint Supervisor
Elaraby Group
08.2017 - 11.2020
Complaint Specialist
Elaraby Group
05.2015 - 08.2017
Bachelor of Law - Law (Pre-Law)
Helwan University
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