Mostafa Soliman

service request Team
Managing the workflow for various service requests, including documentation and follow-up to ensure timely and accurate completion.
Offering information about bank products, services, and policies. This includes educating customers on the use of various banking tools and services.
Investigating and resolving customer complaints or issues that may involve coordination with other departments within the bank.
Ensuring that requests are handled in accordance with regulatory requirements and internal security policies. This may involve verifying identities and safeguarding sensitive information.
Handling requests for account openings, closures, or modifications. This includes updating personal information, changing account settings, or processing applications for new products and services.
In Bound
Managed a diverse portfolio of clients, ensuring their financial needs were met and exceeded.
Conducted comprehensive research to identify potential business opportunities and expand the client base.
Supported special projects as needed under the guidance of senior Relationship Managers, gaining valuable exposure to high-level strategies.
Provided ongoing support throughout the loan application process, ensuring timely approvals and proper documentation completion by clients.
Developed strong rapport with clients by actively listening to their needs and demonstrating genuine concern for their financial wellbeing.
Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
Processed payment via telephone and in person with focus on accuracy and efficiency.
Dubai Financial Market
Enhanced customer satisfaction by addressing and resolving complex inquiries in a timely manner..
Reduced average call handling time without sacrificing service quality by streamlining procedures and utilizing efficient problem-solving techniques.
Spearheaded initiatives aimed at improving internal communication between departments, fostering a more cohesive and efficient working environment.
Coached junior associates on best practices, leading to a more proficient and knowledgeable team overall.
Trained staff on operating procedures and company services.

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Responded to customer requests for products, services, and company information.

Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Enhanced customer satisfaction with timely follow-ups and personalized service.

Responded to customer needs by answering questions and providing detailed information about [Car Insurance].

Boosted sales performance by identifying and targeting high-potential leads.

Cultivated strong relationships, establishing trust and loyalty among clients.

Researched target market and identified customers' unique needs to suggest suitable products.

Developed strategic sales plans for achieving revenue growth and exceeding targets.