Summary
Overview
Work History
Education
Skills
Languages
Work Preference
Affiliations
Work Availability
Timeline
AccountManager

Mostafa Mohamed AboElfottoh

Swimming Coach
Ajman,AJ

Summary

Dynamic IT Help Desk Technician with a proven track record at Misr ElHegaz Group, excelling in incident reporting and network connectivity. Enhanced customer satisfaction through effective troubleshooting and streamlined operations. Strong communicator and problem-solver, adept at technical support and IT documentation, ensuring seamless user experiences and optimized system performance.

Friendly and proactive individual with strong problem-solving abilities and passion for technology. Knowledgeable in basic networking concepts and familiar with troubleshooting software and hardware issues. Committed to delivering solutions that enhance user productivity and operational efficiency.

Overview

4
4
years of professional experience
3
3
Languages

Work History

IT Help Desk Technician

Misr ElHegaz Group
04.2024 - 04.2025
  • Configured hardware, devices, and software to set up work stations for employees.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Streamlined help desk operations by implementing an effective ticket management system.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Enhanced customer satisfaction by promptly addressing IT issues and providing timely solutions.
  • Performed tests of functionality, security, and performance of different workstations and devices.
  • Collaborated with cross-functional teams to implement IT projects, ensuring seamless integration with existing systems.
  • Developed technical documentation for internal use, simplifying processes for team members and end-users alike.
  • Implemented remote support tools to expedite issue resolution and reduce the need for in-person assistance.
  • Optimized network performance through routine monitoring, troubleshooting, and infrastructure upgrades.
  • Improved productivity within the company by providing comprehensive training on new software applications.
  • Managed high levels of call flow and responded to technical support needs.
  • Installed, configured and maintained computer systems and network connections.

Assistant Karate Instructor

Governorate Competition
01.2022 - 12.2024
  • Organized special events such as tournaments, workshops, and guest seminars to enhance students'' learning experience outside of regular classes.
  • Participated in professional development opportunities to stay up-to-date on best practices within the martial arts industry.
  • Reinforced essential life skills such as discipline, perseverance, respect, teamwork among students through daily practice routines.
  • Facilitated parent-instructor communication, addressing concerns promptly and professionally to maintain strong relationships between the dojo and families.
  • Maintained a safe and disciplined training environment, resulting in injury reduction and increased focus on learning.
  • Collaborated with fellow instructors to develop new teaching methods that improved overall class efficiency and effectiveness.

Swim Instructor

British School Sheikh Zaied Cairo
06.2022 - 06.2024
  • Taught daily swim instruction to students varying in ages and skill levels.
  • Assessed student skill levels at the beginning of each session to ensure proper class placement and maximize opportunities for growth and development.
  • Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
  • Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
  • Collaborated with other instructors to develop innovative teaching methods for improved student outcomes.
  • Implemented proper safety protocols and emergency response plans.

Swimming Instructor

Shiekh Zayed Club
06.2021 - 06.2023
  • Collaborated with colleagues to develop comprehensive swim programs for participants of all ages and skill levels.
  • Contributed to a positive work culture among colleagues through open communication, teamwork, and mutual respect while striving to deliver exceptional aquatic education experiences for all students.
  • Prepared equipment before each class class and stored items promptly after classes.
  • Took notes strengths and weaknesses of each child in class to track progress.
  • Improved student confidence in water by providing individualized feedback and personalized instruction.
  • Managed pool operations during sessions, maintaining a safe and clean environment for students and staff members.

Education

Bachelor of Physical Education - Physical Education

Physical Education
Zagazig, Egypt
04.2001 -

Skills

Incident reporting

Languages

Arabic
Bilingual or Proficient (C2)
English
Intermediate (B1)
German
Intermediate (B1)

Work Preference

Work Type

Full Time

Work Location

On-Site

Important To Me

Career advancementCompany CulturePersonal development programsTeam Building / Company Retreats

Affiliations

  • IT HelpDesk

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

IT Help Desk Technician

Misr ElHegaz Group
04.2024 - 04.2025

Swim Instructor

British School Sheikh Zaied Cairo
06.2022 - 06.2024

Assistant Karate Instructor

Governorate Competition
01.2022 - 12.2024

Swimming Instructor

Shiekh Zayed Club
06.2021 - 06.2023

Bachelor of Physical Education - Physical Education

Physical Education
04.2001 -

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Mostafa Mohamed AboElfottohSwimming Coach