Hi, I’m
Motasem Alzubaidi
Al Barsha, Dubai,UAE
Summary
An organized professional with more than 10 years in the coordination field, proven abilities in communication expressing requirements and expectations to a wide range of individuals.
Overview
13
years of professional experience
Work history
Expo 2020
Sustainability Pavillion Supervisor
09.2021 - 03.2023
Job overview
- Attending the Pavilion needs and following up with different teams in case of damages or requirements with Machinery or with safety and service.
- Check attendance and categorize individuals into different teams with coordination with other supervisors
- Maintain high spirit within the team and strong communication at all time and divide breaks equally.
- Monitor the teams and coordinate with management.
Cabin Crew Coordinator in Emirates Airlines
Managers coordinator
01.2017 - 01.2020
Job overview
- Maintain rapport with customers, managers, and employees by managing the cabin crew managers front office.
- Input and maintain crew qualification records with local and national laws as well as file ongoing training records; draft monthly training reports.
- Schedule onboard interviews for potential promotions and inform head office.
- Conduct exit interviews with all resigning crew and inform head office.
- Devise training programme's for new and existing employees.
- Deliver consistent and reliable service through overall administration, planning, coordination and evaluation of HR functions.
Crew experience Coordinator Emirates Airlines
Front Office
01.2016 - 01.2017
Job overview
- Implement strategic staff scheduling focused on improved productivity and cost-effectiveness.
- Prepare figures of stakeholders’ obligations to discuss with managers.
- Use different platforms to ensure daily tasks are completed.
- Support Chief Operating Officer with daily operational functions.
- Deliver an exceptional level of service to each customer by listening to concerns and answering questions.
Crew service center Coordinator Emirates Airlines
HR coordinator
01.2015 - 01.2016
Job overview
- Implement strategic staff scheduling focused on improved productivity and cost-effectiveness.
- Prepare figures of stakeholders’ obligations to discuss with managers.
- Use different platforms to ensure daily tasks are completed.
- Support Chief Operating Officer with daily operational functions.
- Plan crew changes in advance, check availability of crew and compliance. of all certificates and training.
- Maintain HR database (LASS) for active employees, including data entry.
- Organize and maintains file system and personnel records including tracking of leave days, wellness, performance and training of 22,000 cabin crew.
- Supported Chief Operating Officer with daily operational functions.
- Apply the leave days for cabin crew following several regulations
Crew Service Center Coordinator Emirates Airlines
Mandatory Documents
01.2014 - 01.2015
Job overview
- Support Human Resources and Health & Safety initiatives by tracking all employee training, medical certificates and GCAA licenses.
- Obtain documents, clearances, certificates and approvals from local and federal agencies.
- Analyse and solve staff administrative and training issues with external regulator and authorities.
- Support Chief Operating Officer with daily operational functions.
- Apply licenses and medical forms for newly hired cabin crew.
Inflight Emirates Airlines
Services Admin
01.2011 - 01.2014
Job overview
- Maintain department library including time sensitive revisions and required working forms.
- Responsible for the delivery of the safety and emergency manuals to aircrafts.
- Classify airplane on ramp to assure all aircrafts are updated with the latest emergency and safety revision.
- Implement new team onboarding program, reduce time needed to update all aircrafts from 4 weeks to 2.
Emirates Airline
Inflight Services Admin assistant Emirates Airline
01.2010 - 01.2011
Job overview
- Categorize flight reports and dispatch them to the required departments
- Forward passengers complain to accurate departments
- Drive client feedback to deliver information to management for corrective action.
- Automate office operations and managed client correspondence, record tracking and data communications.
- Analyse and solved multi-faceted problems that effected executive leaders and business initiatives.
Education
Emirates Aviation University
Bachelor Marketing and management
/2018
Emirates Training College
Business Administration certification
/2016
Skills
- Modern management principles
- Staff recruitment and retention
- Strategic planning
- Facility maintenance programmes
- Budgeting and fiscal reporting
- Workflow planning
- Policy development
- Scheduling
- Staff Management
- Business administration
- Policy and procedure modification
- Documentation and control
- Resource evaluation
Languages
English
Fluent
Arabic
Native
In A Nutshell
- Strong knowledge and experience with general HR and administrative processes.
- Excellent communication skills with people at all levels across the organization in English and Arabic.
- Process orientated with good attention to detail and a sense of urgency,
Timeline
Sustainability Pavillion Supervisor
Expo 2020
09.2021 - 03.2023
Managers coordinator
Cabin Crew Coordinator in Emirates Airlines
01.2017 - 01.2020
Front Office
Crew experience Coordinator Emirates Airlines
01.2016 - 01.2017
HR coordinator
Crew service center Coordinator Emirates Airlines
01.2015 - 01.2016
Mandatory Documents
Crew Service Center Coordinator Emirates Airlines
01.2014 - 01.2015
Services Admin
Inflight Emirates Airlines
01.2011 - 01.2014
Inflight Services Admin assistant Emirates Airline
Emirates Airline
01.2010 - 01.2011
Emirates Aviation University
Bachelor Marketing and management
/2018
Emirates Training College
Business Administration certification
/2016
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