MOUHSSINE BOURKADI
Dubai,United Arab Emirates
Summary
Accomplished professional with expertise in table management, hygiene standards, and vendor relations. Demonstrates strong skills in waste reduction, team management, and problem solving. Proven track record in quality assurance and guest relations, with a focus on menu development and staff training. Adept at decision making, time management, and performance evaluation. Committed to enhancing customer service through effective scheduling coordination and employee motivation.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
Work History
RESTAURANT ASSISTANT MANAGER
SO TEA RESTAURANT AND CAFÉ
Dubai
2023.02 - 2024.11
- Liaised with kitchen teams to develop innovative, seasonal menus for maximised customer appeal.
- Managed supply inventory to avoid shortages or excesses.
- Created team building initiatives to encourage upselling and meet revenue targets.
- Established safe and secure dining environment with strong sanitation standards.
- Led by example in providing customers with attentive, professional restaurant service.
- Collaborated with chefs to plan and implement fresh, innovative menus, driving restaurant footfall and sales.
RESTAURANT SUPERVISOR
BAB AL MANSOUR RESTAURANT
Dubai
2018.11 - 2022.12
- Created welcoming environment by greeting guests upon arrival and providing excellent service throughout meal
- Provided training to new waitstaff on proper customer service techniques and expectations
- Greeted and informed guests of menu selections to foster welcoming environment
- Inspected dining room areas for cleanliness prior to opening or closing shifts
- Managed daily operations such as scheduling employees and tracking sales data
- Organized parties or other unique events within the restaurant as requested
- Ensured compliance with food safety standards and sanitation regulations
RESTAURANT HEAD WAITER
KARAMNA AL KHALEEJ RESTAURANT AND CAFE
Dubai
2016.01 - 2018.10
- Created welcoming environment by greeting guests upon arrival and providing excellent service throughout meal
- Resolved customer complaints professionally while preserving restaurant's reputation
- Trained waitstaff to properly greet guests, take orders and answer questions about menu choices
- Offered appetizers and desserts to upsell guests and increase revenue
- Assisted other team members during peak hours
- Conducted weekly meetings with waitstaff to discuss operational updates and upcoming events
RESTAURANT HEAD WAITER
ORCHESTRA RESTAURANT AND CAFE DUBAI MALL
Dubai
2014.01 - 2015.12
- Provided training to new waitstaff on proper customer service techniques and expectations
- Created welcoming environment by greeting guests upon arrival and providing excellent service throughout meal
- Greeted and informed guests of menu selections to foster welcoming environment
- Followed up with customers after meal to ensure satisfaction
- Trained waitstaff to properly greet guests, take orders and answer questions about menu choices
CAPTAIN WAITER
LAYALI PARIS RESTAURANT AND CAFE
Tangier
2013.01 - 2014.10
- Organized seating arrangements according to guests' needs and preferences
- Successfully managed a team of 10 waiters and ensured efficient workflow to ensure all guests received excellent service
- Analyzed daily operations reports and figures to identify areas for improvement
- Trained waitstaff to properly greet guests, take orders and answer questions about menu choices
- Cleaned tables and booths at end of dining service to prepare for next meal seating
CAPTAIN WAITER
AWTAR RESTAURANT AND NIGHTCLUB
Tangier
2011.02 - 2012.12
- Demonstrated strong leadership skills while ensuring compliance with health and safety regulations
- Successfully managed a team of 10 waiters and ensured efficient workflow to ensure all guests received excellent service
- Developed training programs for new waitstaff members and conducted regular performance reviews
- Trained new employees on company policies and procedures as well as job specific tasks
- Organized seating arrangements according to guests' needs and preferences
- Reviewed guest comments to assess overall satisfaction levels
HOTEL WAITER
SUISSE HOTEL 5 STARS
Casablanca
2010.03 - 2011.01
- Helped in other departments as requested by management team members
- Successfully handled high volume situations during peak business hours while remaining calm under pressure
- Performed closing duties such as counting money, balancing receipts and completing end-of-shift reports
- Provided prompt, courteous and efficient food and beverage service to customers in accordance with hotel standards
- Greeted guests with enthusiasm and helped with placing room service orders
HOTEL WAITER
VAL DANFA HOTEL 4 STARS
Casablanca
2009.02 - 2010.01
- Successfully handled high volume situations during peak business hours while remaining calm under pressure
- Assisted in setting up dining tables according to hotel specifications prior to opening for service
- Demonstrated excellent customer service skills and an ability to interact effectively with guests of all ages
- Effectively communicated with kitchen staff regarding any changes or modifications made on orders
HOTEL WAITER
JNAN PLACE HOTEL 5 STARS
Fes
2008.01 - 2009.01
- Performed side work tasks such as stocking supplies, cleaning work areas and washing dishes as needed throughout shift
- Followed established cash handling procedures throughout shift including proper accounting for sales transactions at end of shift
- Successfully handled high volume situations during peak business hours while remaining calm under pressure
- Attended regular training sessions related to customer service techniques and product knowledge updates
Education
Diploma of Education - SERVICE
International School of Hoteliers and Tourism
Fes /Morocco 2006.11 - 2008.02
Diploma - HAIR CUT
Private Hairdressing School
SFROU/MOROCCO 2003.10 - 2004.07
Bachelor's degree - ARABIC LITERATURE STUDIES
COLLEGE LAHCEN AL YOUSI
SEFROU /MOROCCO 2001.10 - 2002.07
Skills
- Table Management
- Hygiene Standards
- Vendor Relations
- Waste Reduction
- Team Management
- Problem Solving
- Quality Assurance
- Guest Relations
- Menu Development
- Staff Training
- Decision Making
- Time Management
- Performance Evaluation
- Scheduling Coordination
- Customer Service
- Employee Motivation
Personal Information
- Marital status: Married
- Visa status: Employment Visa
Languages
Arabic
Native
English
Advanced (C1)
French
Advanced (C1)
Timeline
RESTAURANT ASSISTANT MANAGER
SO TEA RESTAURANT AND CAFÉ
2023.02 - 2024.11
RESTAURANT SUPERVISOR
BAB AL MANSOUR RESTAURANT
2018.11 - 2022.12
RESTAURANT HEAD WAITER
KARAMNA AL KHALEEJ RESTAURANT AND CAFE
2016.01 - 2018.10
RESTAURANT HEAD WAITER
ORCHESTRA RESTAURANT AND CAFE DUBAI MALL
2014.01 - 2015.12
CAPTAIN WAITER
LAYALI PARIS RESTAURANT AND CAFE
2013.01 - 2014.10
CAPTAIN WAITER
AWTAR RESTAURANT AND NIGHTCLUB
2011.02 - 2012.12
HOTEL WAITER
SUISSE HOTEL 5 STARS
2010.03 - 2011.01
HOTEL WAITER
VAL DANFA HOTEL 4 STARS
2009.02 - 2010.01
HOTEL WAITER
JNAN PLACE HOTEL 5 STARS
2008.01 - 2009.01
Diploma of Education - SERVICE
International School of Hoteliers and Tourism
2006.11 - 2008.02
Diploma - HAIR CUT
Private Hairdressing School
2003.10 - 2004.07
Bachelor's degree - ARABIC LITERATURE STUDIES
COLLEGE LAHCEN AL YOUSI
2001.10 - 2002.07
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Similar Profiles
MOUHSSINE BOURKADIMOUHSSINE BOURKADI
RESTAURANT ASSISTANT MANAGER at SO TEA RESTAURANT AND CAFÉRESTAURANT ASSISTANT MANAGER at SO TEA RESTAURANT AND CAFÉ
Mohsin MastanMohsin Mastan
Commis Chef at Tea Villa CaféCommis Chef at Tea Villa Café
Jose VasquezJose Vasquez
Server & bartender at Zen Thai Café RestaurantServer & bartender at Zen Thai Café Restaurant