Mouloudj Mohamed

▪ Coordinate all administrative and operational functions for the Service Department, ensuring seamless workflow between management, engineers, and customers.

▪ Maintain complete and accurate documentation through Focus CRM, including service requests, client history, quotations, and follow-ups.

▪ Draft and issue invoices, quotations, and cost estimates, supporting timely billing and client satisfaction.

▪ Manage petty cash and reconcile all related transactions, maintaining transparent financial records.

▪ Track attendance, overtime, and vehicle utilization for all field and office staff; generate weekly reports for management.

▪ Prepare presentations, service performance summaries, and financial summaries for departmental reviews.

▪ Handle correspondence, meeting minutes, and follow-up memos for the Head of Service (Dubai).

▪ Coordinate inter-departmental communication to ensure the on-time delivery of maintenance and service operations.

▪ Supervise office resources, supply procurement, and document control procedures to support cost efficiency.

▪ Provide direct support in customer service—receiving calls, scheduling service visits, and ensuring issues are addressed promptly.

▪ Data Collection and Acquisition: Gathering data from various sources such as databases, APIs, spreadsheets, or external data providers.

▪ Data Cleaning and Preparation: Identifying and correcting errors or inconsistencies in the data, handling missing values, and transforming data into a usable format.

▪ Data Analysis: Applying statistical methods, algorithms, or data mining techniques to uncover patterns, trends, or relationships within the data.

▪ Data Visualization: Creating charts, graphs, dashboards, or other visual representations to make the data more understandable and actionable for stakeholders.

▪ Reporting: Summarizing findings in reports or presentations, providing insights and recommendations based on the data analysis.

▪ Data Interpretation: Understanding the implications of the data, making inferences, and providing context to help decision-makers understand what the data means.

▪ Model Building: Developing and validating predictive models or algorithms to forecast future trends or behaviors based on historical data.

▪ Monitoring and Maintenance: Ensuring the data systems and reports are functioning correctly and updating them as needed based on new data or changes in business requirements.

▪ Collaboration: Working with other teams or departments to understand their data needs and provide insights that align with organizational goals.

▪ Documentation: Keeping detailed records of the analysis processes, methodologies, and assumptions to ensure transparency and reproducibility.

▪ Tool and Technology Utilization: Leveraging data analysis tools and technologies such as SQL, Excel, Python, R, Tableau, or Power BI, depending on the complexity of the tasks. ▪ Problem-Solving: Addressing complex data-related issues or challenges and finding effective solutions to meet business needs.

▪ Basic use of SAP ERP System.

▪ Goods receiving, inventory control, and storage management.

▪ Cold chain management, and OEE targets

▪ Ensure transfer of goods between warehouse and production fields.

▪ Email management.

▪ Monitor and ensure good stock management to maximize efficiency.

▪ Ensure effective communication with customers and store associates. ▪ Creation of SOP’s and Job Instructions

▪ PPM Management

▪ Lead safety in warehouse department

▪ Monthly safety reporting, and accident reporting Maintained compliance with company policies, objectives and communication goals.

▪ Evaluated workplace conformance with international standards and local regulations, implementing immediate strategies to resolve deficiencies.

▪ Train new employees in proper safety procedures to minimise accidents with proper behaviors.

▪ Hold weekly and monthly safety meetings with client management to discuss safety monitoring in the project

▪ Participate in internal and external safety audits Hold periodic meetings with company management, and CAPA planification.

▪ Conduct a good coordination between sub contractors Perform regular controls and inspections, identifying potential risk to determine appropriate, effective controls and solutions