Mouna Trabelsi
Summary
Results-driven professional with expertise in sales and business development, customer relationship management, and strategic planning. Demonstrates strong capabilities in team leadership, financial reporting, and market research to drive organizational growth. Skilled in inventory management, banking operations, and negotiation, with a proven ability to solve complex problems and make data-driven decisions. Committed to leveraging analytical insights and leadership skills to achieve sustainable business success.
Overview
9
9
years of professional experience
8
8
years of post-secondary education
Work history
Store Manager
The Perfume Bar
Dubai
01.2023 - 02.2025
- Achieve growth and sales targets by successfully managing the sales team
- Design and implement a strategic business plan that expands the company's customer base and ensures its strong presence
- Objective setting, coaching, and performance monitoring of sales representatives
- Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
- Present sales, revenue, and expense reports and realistic forecasts to the management team
Sales Assistant
The Perfume Bar
Dubai
01.2021 - 01.2022
- Provided personalized fragrance consultations, enhancing customer satisfaction
- Achieved and exceeded monthly sales targets
- Maintained comprehensive product knowledge of various perfume brands
- Organized and managed inventory and product displays
Assistant Manager
STB Bank
01.2016 - 01.2019
- Liaise with the bank manager to ascertain the priority workloads on any given day
- Lead shifts of cashiers, tellers, and other banking personnel in the absence of the Bank Manager
- Open and close the branch of the bank in the absence of the Bank Manager
- Assist with curating the rota and schedule for various team members to ensure enough cover is always in place
- Assist with hiring and interviewing of new team members and provide training and guidance to new hires
- Ensure that any queries are resolved, whether from staff members or customers
Education
Baccalaureate - Literature
01.2009 - 01.2010
Bachelor’s Degree - Private Law
01.2010 - 01.2014
Diploma - Executive Assistance
01.2013 - 01.2016
Skills
- Sales and Business Development
- Customer Relationship Management
- Team Leadership and Coaching
- Strategic Planning and Execution
- Inventory and Stock Management
- Financial Reporting and Forecasting
- Problem-Solving and Decision-Making
- Negotiation and Persuasion
- Market Research and Analysis
- Banking Operations and Cash Handling
Timeline
Store Manager
The Perfume Bar
01.2023 - 02.2025
Sales Assistant
The Perfume Bar
01.2021 - 01.2022
Assistant Manager
STB Bank
01.2016 - 01.2019
Diploma - Executive Assistance
01.2013 - 01.2016
Bachelor’s Degree - Private Law
01.2010 - 01.2014
Baccalaureate - Literature
01.2009 - 01.2010
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