Mounir Aoun Seghir
Dubai,UAE
Summary
A detail-oriented professional with expertise in timescale management, resolving issues, and inbound data input. Proficient in Microsoft Outlook and email management, with strong interpersonal skills that enhance customer communications and complaint handling. Adept at streamlining processes to improve efficiency and ensure client satisfaction, with a focus on delivering exceptional results in dynamic environments.
Overview
5
5
years of professional experience
Work history
Sales manager intern
Own work experience
Dubai, UAE
05.2024 - 07.2025
- Willing to give total support to the organization that I am in, with experience and Capability that I have, in order to achieve organization's Customer service support & Internal Marketing.
- Answer calls and respond to emails.
- Handle customer inquiries both telephone and by email.
- Research required information using available resources.
- Manage and resolve customer complaints.
- Provide customers with product and service information.
- Enter new customer information into system.
- Update existing customer information.
- Follow up customer calls where necessary.
- Implement and evaluate internal marketing communications.
- Develop a calendar of seasonal internal marketing campaigns.
- Manage the writing and production of internal printed newsletters and email round.
- Reduce average call waiting time by providing superior customer experience to increase first call resolution rates.
- Surpass customer expectations and improved brand image by following guidelines to process requests quickly and effectively.
- Improve customer satisfaction rate by maintaining friendly and knowledgeable approach to surpass customer expectations.
- Maintaining integrity and accuracy of management systems by updating call center data data.
- Support efficiency of high operational activity levels by promptly reporting and correcting faults.
- Optimize call center queues by suggesting improvements to IVR system based on customer feedback.
- Provided dependable insight and advice by employing expertise in the inbound calls, to successfully resolve queries.
- Handled a good number of inbound calls per day, exceeding call center average.
- Managed stock control efficiently to avoid unnecessary costs or shortages.
- Coordinated with the marketing team to develop promotional materials.
Call Centre Operator
EMIRATES SPECIALITY HOSPITAL
DUBAI
06.2020 - 11.2020
- Processed received emails for fault requests within the day.
Marketing Assistant
EMIRATES SPECIALITY HOSPITAL
Dubai
06.2020 - 11.2020
- Oversaw work of interns responsible for social media posts and online copywriting.
- Assisted in creation of pre-season marketing plans to support department and divisional strategies.
- Worked with vendors to complete projects according to schedule and specifications.
Education
Bachelor of Business Administration - Business
University of Sharjah
Sharjah 09/2020 - 02/2025
Skills
- Timescale management
- Resolving issues
- INBOUND data input
- Microsoft Outlook
- Interpersonal skills
- Email management
- Customer communications
- Complaint handling
Projects
2021: Sharjah book Fair: As an Organizer., January 2022 – June 2022: EXPO DUBAI: As a representative and Organizer., 2022: GITEX Dubai: Organizer.
Languages
Arabic
Native
English
Fluent
French
Upper intermediate
Timeline
Sales manager intern
Own work experience
05.2024 - 07.2025
Call Centre Operator
EMIRATES SPECIALITY HOSPITAL
06.2020 - 11.2020
Marketing Assistant
EMIRATES SPECIALITY HOSPITAL
06.2020 - 11.2020
Bachelor of Business Administration - Business
University of Sharjah
09/2020 - 02/2025
Similar Profiles
Bobby PawarBobby Pawar
Freelancer at I don't have any work experience but i used to work as freelancer in social mediaFreelancer at I don't have any work experience but i used to work as freelancer in social media
Abbie McMurtryAbbie McMurtry
Screenworks: Storyboarding with Adam Pescott at Into Film work experience programmeScreenworks: Storyboarding with Adam Pescott at Into Film work experience programme
George GodfreyGeorge Godfrey
Sales assistant at Tottenham Hotspur (Work Experience)Sales assistant at Tottenham Hotspur (Work Experience)
Deva NandDeva Nand
Civil Engineer at Azizi Gardinia Construction Groups Of Company Llc.Civil Engineer at Azizi Gardinia Construction Groups Of Company Llc.
Deepa Chandrasekharan PillaiDeepa Chandrasekharan Pillai
Primary Mathematics Teacher & Coordinator at JSS International SchoolPrimary Mathematics Teacher & Coordinator at JSS International School