Mounira Azeri
Dubai
Summary
Customer-focused professional with over 5 years of experience in retail, wholesale, and store operations. Skilled in achieving sales targets, providing excellent customer service, and managing inventory. Passionate about luxury retail, with strong communication skills in English, French, and Arabic. Dedicated to building lasting relationships with clients and delivering a premium shopping experience.
Overview
7
7
years of professional experience
Work History
Operation and Distribution Specialist
Stracau Valves L.L.C.,
05.2022 - 01.2025
- Ensured smooth stock management and timely distribution to meet client needs.
- Managing over 40 invoices weekly and handling 3 product categories, improving order accuracy and processing speed.
- Utilized Excel for monthly reporting and data analysis, identifying trends that led to a 10% improvement in operational efficiency .
- Communicated effectively with clients and colleagues, ensuring 95% client satisfaction by resolving issues promptly and facilitating smooth operations.
- Coordinated with 5+ internal teams to enable on-time ordering, shipping, and receipt of goods, achieving a 98% fulfillment rate.
- Managed the import and export of goods for 100+ clients, ensuring 100% accuracy in documentation and timely delivery of products across multiple countries
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Built relationships with customers and community to establish long-term business growth.
Sales Leader
Class’croute,
05.2021 - 06.2022
- Set and monitored team sales goals, leading the team to achieve 120% of sales targets each quarter, resulting in a 7% increase in overall sales year-over-year.
- Resolved customer issues efficiently, achieving a 98% customer satisfaction rate by providing timely solutions and ensuring a positive service experience.
- Managed daily administrative tasks like reporting, inventory tracking, and stock control, reducing inventory discrepancies by 10% through regular audits.
- Increased customer engagement by 25% through personalized service and promotional strategies, significantly boosting sales opportunities and repeat business.
- Increased sales revenue by 18% over the past year by implementing targeted sales strategies and closely monitoring market trends to optimize product offerings.
- Developed strong client relationships, resulting in a 30% increase in customer retention rates and sustained business growth.
- Up-sold and cross-sold products effectively, contributing to a 20% increase in average transaction value and enhancing overall sales performance.
- Built strong relationships with customers and the local community, fostering long-term business growth and positioning the store as a key community hub for consistent revenue generation.
Assistant Manager of Sales
Stradivarius - INDITEX Group,
10.2020 - 06.2021
- Enhanced customer experience by resolving issues promptly, achieving a 98% customer satisfaction rate and ensuring smooth transactions from initial inquiry to post-sale support.
- Boosted sales revenue by 20% through targeted prospecting, identifying potential clients, and offering tailored solutions that directly addressed their needs.
- Achieved sales goals and service targets, consistently exceeding monthly quotas by 15%
- Strong relationships with 50+ new customers each quarter.
- Enhanced store presentation with visual merchandising strategies, resulting in a 15% increase in foot traffic and a 10% rise in impulse sales due to improved product displays.
Retail Sales Associate
Adidas Brand, Algeria
09.2017 - 04.2018
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Coordinated with stock team to expedite restocking of high-demand items.
Education
Bachelor - International Marketing And Commerce
Farhat Abbas University,
ALGERIA 01-2018
Diploma - Business Management English
Management And International Business School
Algeria 01-2015
Skills
- Achieving sales targets and driving results
- Building strong client relationships and delivering exceptional service
- Managing store operations, inventory, and merchandising
- Consultative selling
- Performance management
- Hospitality and accommodation
- Strong multi-tasking
Languages
Arabic
Bilingual or Proficient (C2)
French
Advanced (C1)
English
Advanced (C1)
Timeline
Operation and Distribution Specialist
Stracau Valves L.L.C.,
05.2022 - 01.2025
Sales Leader
Class’croute,
05.2021 - 06.2022
Assistant Manager of Sales
Stradivarius - INDITEX Group,
10.2020 - 06.2021
Retail Sales Associate
Adidas Brand, Algeria
09.2017 - 04.2018
Bachelor - International Marketing And Commerce
Farhat Abbas University,
Diploma - Business Management English
Management And International Business School
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