Mourad Rabaoui
Dubai
Summary
I aim to contribute my leadership and healthcare administration expertise to a healthcare institution, enhance operational efficiency, and deliver superior patient care.
Accomplished hospital administrator with over 16 years of experience in healthcare operations and administration, plus 7 years in hospitality.
Hospital administrator with healthcare management, strategic planning, and a deep understanding of hospital operations that drive quality improvement and cost-effectiveness. Experience includes successfully managing multidisciplinary teams, introducing innovative healthcare solutions to enhance patient satisfaction and optimising service delivery to ensure operational excellence.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Hospital Administrator (operation Manager)
Dubai London Hospital
12.2022 - 06.2023
- Managed hospital operations including staffing, scheduling, and service delivery.
- Developed and implemented operational policies.
- Ensured compliance with healthcare regulations (LAMA, DAMA, MLC).
- Recruited, trained, and evaluated hospital personnel.
- Negotiated vendor contracts and service agreements.
Patient Relations Coordinator
Barraquer Eye Hospital
Dubai
08.2021 - 11.2022
- Coordinated surgical procedures and patient registration.
- Trained and scheduled staff for optimal performance.
- Resolved patient complaints, ensuring high customer satisfaction.
Patient Relations Officer (Duty manager)
NMC Specialty Hospital
Dubai
11.2020 - 08.2021
- Oversaw emergency department operations and VIP patient services.
- Conducted patient rounds and gathered feedback.
- Managed LAMA, DAMA, and MLC cases with government representatives.
Lead Patient Administrator
King's College Hospital
Dubai Hills
01.2019 - 05.2020
- Prepared operational reports and performance metrics.
- Scheduled and trained administrative staff.
- Managed patient inquiries and complaints.
Patient Relations Executive (Team Leader)
Majid Al Futtaim Healthcare, City Centre Clinic
08.2016 - 08.2018
- Led front desk operations and staff training.
- Developed staff schedules and performance reports.
- Managed patient relations and service delivery.
Patient Admin Coordinator (Team Leader)
Mediclinic Dubai Mall Medical Centre
Dubai
08.2016 - 08.2018
- Supervised patient administration and billing processes.
- Scheduled staff and handled patient complaints.
- Optimized daily reception operations.
Medical Receptionist
EMAAR Healthcare, Dubai Mall Medical Centre
Dubai
10.2009 - 01.2011
- Managed patient registration and billing.
Health Service Coordinator
Dr. Sulaiman Al Habib Medical Centre
Dubai
05.2008 - 10.2009
- Coordinated patient administration and billing services.
Supervisor and Spa Trainer
One & Only Royal Mirage Hotel
Dubai
12.2002 - 05.2008
- Supervised spa therapists and gym staff.
- Conducted SOP and retail training sessions.
Sports Organiser
Club Med La Nomade Hotel & Hasdrubal Hotel
01.2001 - 12.2002
- Organized fitness and pool activities for guests.
Education
Baccalaureate - Technology
Baccalaureate in Technology
Tunisia01.1999
Skills
- Healthcare Administration
- Patient Relations
- Team leadership
- Complaint resolution
- Policy Development
- Government compliance
- Staff Training and Development
- Report preparation
- Multilingual communication
- Operational management
- Contract negotiation
- Performance metrics
- Budget management
- Strategic planning
Certification
- Customer Service Excellence Training, 2018
- Cardiopulmonary Resuscitation (AHA), 2009
- Customer Service Training (Emirates Academy), 2008
- First Aid Training, 2003 & 2007
- Fire Awareness Training, 2005
Awards
- Employee of the Year, One & Only Royal Mirage Hotel, 2006
- Best Spa, MENA Region, 2003
- Best Medical Centre, MENA, 2010
Languages
- Arabic
- English
- French
Personal Information
- Date of Birth: 05/02/80
- Nationality: Tunisian
Timeline
Hospital Administrator (operation Manager)
Dubai London Hospital
12.2022 - 06.2023
Patient Relations Coordinator
Barraquer Eye Hospital
08.2021 - 11.2022
Patient Relations Officer (Duty manager)
NMC Specialty Hospital
11.2020 - 08.2021
Lead Patient Administrator
King's College Hospital
01.2019 - 05.2020
Patient Relations Executive (Team Leader)
Majid Al Futtaim Healthcare, City Centre Clinic
08.2016 - 08.2018
Patient Admin Coordinator (Team Leader)
Mediclinic Dubai Mall Medical Centre
08.2016 - 08.2018
Medical Receptionist
EMAAR Healthcare, Dubai Mall Medical Centre
10.2009 - 01.2011
Health Service Coordinator
Dr. Sulaiman Al Habib Medical Centre
05.2008 - 10.2009
Supervisor and Spa Trainer
One & Only Royal Mirage Hotel
12.2002 - 05.2008
Sports Organiser
Club Med La Nomade Hotel & Hasdrubal Hotel
01.2001 - 12.2002
Baccalaureate - Technology
Baccalaureate in Technology
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