Moustafa Ahmed Abdelghani Abdalla
DUBAI,UAE
Summary
Meticulous Housekeeping Supervisor with 20 years of experience providing high standards of cleaning excellence. Inspiring teams to achieve spotless results through exemplary training and leadership to achieve outstanding levels of customer satisfaction. Organized, methodical and results-focused leader with meticulous eye for detail.
Overview
21
21
years of professional experience
2
2
years of post-secondary education
Work history
Housekeeping Supervisor
Atlantis The Royal (Opening Team)
Dubai, UAE
2022.04 - 2025.04
- Training Housekeeping Assistant Manager, Nov. 2023 till June 2024.
- Maintain all hotel guest rooms and public areas, ensuring the highest standards of cleanliness are met
- Establish standards and guidelines to ensure total guest satisfaction and team productivity in compliance with Sops
- Supervise training of all housekeeping team members to ensure successful operation
- Measure, interpret and evaluate working standard of the department
- Create and maintain good working relationships within and with other departments
- Control all purchases for the department and be consistently aware of quality and cost
- Show by personal example a philosophy of work and conduct consistent with the professionalism expected
- Manage and control all operation equipment, linen and uniforms
- Improved overall cleanliness by implementing new cleaning protocols.
- Fostered a positive working environment by promoting teamwork amongst housekeeping staff.
- Ensured smooth operations by promptly addressing housekeeping issues.
- Implemented Eco-friendly cleaning practices contributing towards sustainability efforts of the establishment.
- Demonstrated excellent attention to detail in all tasks, ensuring the highest standards were met at all times.
Housekeeping Supervisor
Intercontinental
Abu Dhabi, UAE
2020.01 - 2022.02
- Maintain all hotel guest rooms and public areas, ensuring the highest standards of cleanliness are met
- Establish standards and guidelines to ensure total guest satisfaction and team productivity in compliance with SOPs
- Supervise training of all housekeeping team members to ensure successful operation
- Measure, interpret and evaluate working standard of the department
- Create and maintain good working relationships within and with other departments
- Control all purchases for the department and be consistently aware of quality and cost
- Show by personal example a philosophy of work and conduct consistent with the professionalism expected
- Manage and control all operation equipment, linen and uniforms
- Set short and long term strategies for the department
Fine Art Teacher
Saudia Arabia
Riyadh
2019.08 - 2020.01
Housekeeping Supervisor
Grand Aton Hotel
AL Minya, Egypt
2018.01 - 2019.08
- In charge of directing and managing the work of the housekeeping attendants, assign work duties, evaluate performance, and train new colleagues in policies and procedures, as well as operation of cleaning and maintenance equipment
- In charge of overseeing and directing the cleaning activities for the hotel, prepare and plan the work schedules in advance, handles customer service and complaints as well
- Order Cleaning materials and new items to ensure my team has the proper tools
- Train all colleagues on procedures and policies to achieve the highest level of service with meeting the standard operating procedures
Housekeeping Supervisor
Island view & Island Grand Resort
Sharm El Sheikh
2015.09 - 2017.09
- In charge of overseeing and directing the cleaning activities for the hotel, prepare and plan the work schedules in advance, handles customer service and complaints as well
- Order Cleaning materials and new items to ensure my team has the proper tools
- Train all colleagues on procedures and policies to achieve the highest level of service with meeting the standard operating procedures
Housekeeping Supervisor
Four Seasons
San Stefano Alexandria
2012.02 - 2014.10
- In charge of overseeing and directing the cleaning activities for the hotel, prepare and plan the work schedules in advance, handles customer service and complaints as well
- Order Cleaning materials and new items to ensure my team has the proper tools
- Train all colleagues on procedures and policies to achieve the highest level of service with meeting the standard operating procedures
Housekeeping Guest Room Valet & Call Center Runner In Charge
Atlantis The Palm (Opening Team)
Dubai, UAE
2008.08 - 2011.12
- Company Overview: (opening team)
- Assists the Assistant Housekeeping Manager in managing and directing of the day-to-day operations of all Housekeeping and laundry functions
- Participates in and enforces quality assurance for Housekeeping Department and department cost control measures
- Lead all the runner team and allocate all guest requests
- (opening team)
Housekeeping Supervisor
Continental Plaza Beach Resort
Sharm El Sheikh
2007.11 - 2008.06
- Company Overview: (Inter Plaza Beach)
- Maintain all hotel guest rooms and public areas, ensuring the highest standards of cleanliness are met
- Establish standards and guidelines to ensure total guest satisfaction and team productivity in compliance with SOPs
- Supervise training of all housekeeping team members to ensure successful operation
- Measure, interpret and evaluate working standard of the department
- Create and maintain good working relationships within and with other departments
- Control all purchases for the department and be consistently aware of quality and cost
- Show by personal example a philosophy of work and conduct consistent with the professionalism expected
- Manage and control all operation equipment, linen and uniforms
- Set short and long term strategies for the department
- (Inter Plaza Beach)
Housekeeping Supervisor and In charge
The Oberoi Zahra Nile Cruise
2007.05 - 2007.11
- Company Overview: (opening team)
- In charge of directing and managing the work of the housekeeping attendants, assign work duties, evaluate performance, and train new colleagues in policies and procedures, as well as operation of cleaning and maintenance equipment
- In charge of overseeing and directing the cleaning activities for the hotel, prepare and plan the work schedules in advance, handles customer service and complaints as well
- Order Cleaning materials and new items to ensure my team has the proper tools
- Train all colleagues on procedures and policies to achieve the highest level of service with meeting the standard operating procedures
- (opening team)
Housekeeping Shift Leader & TR. Housekeeping Supervisor
The Oberoi Sahl Hasheesh
RED SEA
2007.02 - 2007.05
- Assists the Executive Housekeeper in projects like Hand over of the Hotel, Uniform, Snagging, Recruiting, Housekeeping Training plan & Manual, setting up standard
- Conduct monthly department audit based on Company standard, Risk Assessment, Standard of Performance and Welcome charter
Housekeeping Attendant
The Oberoi Sahl Hasheesh
RED SEA
2004.10 - 2007.01
- Receive work assignment, Clean rooms and bathrooms, Maintaining Corridor, Keep fire exits and stairways clear, Make bed, wash sink, bathtub, toilet, tiles, mirrors and floor and polish brass and metal
- Replenish bathroom supplies and room supplies
Education
Special Diploma in Education -
El Minya University
El Minya - Egypt 2001.10 - 2003.11
Bachelor’s degree - Fine Art department
El Minya University
Skills
- Leadership
- Project Management
- Communication
- Multi-tasking
- Work Ethic
- Team Organization
- Food & Beverage Product Development
- Service Orientation
- Property Management Systems
- Fidelio
- Opera
- Linen care understanding
- Efficient time management
- Deep-Cleaning expertise
- Computer Skills
- Recycling protocols
- Safety standards compliance
- Room inspection
- Security measures awareness
- Environmentally friendly cleaning
Languages
English
Arabic
Personal Information
- Date of birth: 11/24/79
- Nationality: Egyptian
- Marital status: Married
Timeline
Housekeeping Supervisor
Atlantis The Royal (Opening Team)
2022.04 - 2025.04
Housekeeping Supervisor
Intercontinental
2020.01 - 2022.02
Fine Art Teacher
Saudia Arabia
2019.08 - 2020.01
Housekeeping Supervisor
Grand Aton Hotel
2018.01 - 2019.08
Housekeeping Supervisor
Island view & Island Grand Resort
2015.09 - 2017.09
Housekeeping Supervisor
Four Seasons
2012.02 - 2014.10
Housekeeping Guest Room Valet & Call Center Runner In Charge
Atlantis The Palm (Opening Team)
2008.08 - 2011.12
Housekeeping Supervisor
Continental Plaza Beach Resort
2007.11 - 2008.06
Housekeeping Supervisor and In charge
The Oberoi Zahra Nile Cruise
2007.05 - 2007.11
Housekeeping Shift Leader & TR. Housekeeping Supervisor
The Oberoi Sahl Hasheesh
2007.02 - 2007.05
Housekeeping Attendant
The Oberoi Sahl Hasheesh
2004.10 - 2007.01
Special Diploma in Education -
El Minya University
2001.10 - 2003.11
Bachelor’s degree - Fine Art department
El Minya University