MOUSTAFA DESOUKI
Finance Operation Team Leader
Dubai
Summary
Experienced in finance operation with over 6 years of experience in this field. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Operations Manager, Banking Finance
Osoul For General Construction & Trade
Alexandria
01.2015 - 01.2022
- Responsible for depositing and withdrawing company funds in various banks and financial institutions
- Managed over 50 customer calls per day
- Identifying all financial papers and documents, whether related to withdrawal, deposit or transfer.
- Managing all forms of banking operations.
- Increased customer satisfaction by resolving issues.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Carried out day-to-day duties accurately and efficiently.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Prepared annual budgets with controls to prevent overages.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Implemented business strategies, increasing revenue and effectively targeting new markets
Retail Sales Executive to Retail Sales Team Leader
CARRFOURE CITY CENTER EGYPT, ALEXANDRIA
Alexandia
01.2009 - 01.2015
- Responsible for sales
- Increased sales about 5%
- Answer customers’ questions about specific products/services
- Conduct price and feature comparisons to facilitate purchasing
- Ensure racks are fully stocked
- Manage returns of merchandise
- Coordinate with Retail Sales Representatives team to provide excellent customer service (especially during peak times)
- Inform customers about discounts and special offers
- Provide customer feedback to Store Manager
- Stay up-to-date with new products/services
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Received and processed stock into inventory management system
Education
Certified - Excel Fundamentals – Formulas For Finance From
Corporate Finance Institute (CFI)
Online 03.2022 - 04.2022
Certified - Data Analysis
UDACITY
Online 02.2022 - 03.2022
Diploma - Business Administration
Cambridge Training College
Egypt 01.2015 - 01.2016
Certificate - Leadership
Arab Academy of Science And Technology
Egypt 06.2014 - 07.2014
Bachelor's degree - Low
University of Alexandria
Egypt 10.2003 - 07.2007
Skills
Team Leadership & Development
Timeline
Certified - Excel Fundamentals – Formulas For Finance From
Corporate Finance Institute (CFI)
03.2022 - 04.2022
Certified - Data Analysis
UDACITY
02.2022 - 03.2022
Diploma - Business Administration
Cambridge Training College
01.2015 - 01.2016
Operations Manager, Banking Finance
Osoul For General Construction & Trade
01.2015 - 01.2022
Certificate - Leadership
Arab Academy of Science And Technology
06.2014 - 07.2014
Retail Sales Executive to Retail Sales Team Leader
CARRFOURE CITY CENTER EGYPT, ALEXANDRIA
01.2009 - 01.2015
Bachelor's degree - Low
University of Alexandria
10.2003 - 07.2007
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