Moustafa Elgendi
Summary
Highly motivated and detail-oriented loss prevention professional experienced in detecting, preventing and resolving security breaches, fraudulent activities and theft. Proven ability to remain calm and professional in high-pressure situations. Maintains professionalism and strong customer service standards.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Loss prevention officer
The Ritz-Carlton Grand Canal
04.2021 - 05.2023
- Monitor public areas for unusual activity and potential threats
- Monitor security systems like alarms and closed-circuit cameras
- Identify potential thieves from customers or staff
- Follow and confront a potential person of interest who is suspected of shoplifting
- Document theft and other violations of security, and what they observed on duty
- Work with law enforcement to detain suspects of shoplifting or dishonest employees
- Work with undercover store detectives to prevent theft.
Admin Assistant & Operations Supervisor
Skillforce Security Services
04.2021 - 05.2023
- Prepare and report daily client/shift reports, log entries, analyze and review operational activity, provide incident reporting
- Personal presence during daily operations including shift briefings to ensure personnel are punctual, executing job duties as required by job description, and ensuring grooming standards, and uniform policies are adhered to during the shift
- Liaise with the Operations Centre Security Department to ensure that training procedures and policies are implemented within the operations to an acceptable standard as required and in coordination with the Chief of Security
- Manage administrative related issues.
Training Instructor
Eagle Security & Safety Center
04.2019 - 03.2020
- Identifying training needs within an organization through job analysis, appraisal schemes and regular consultation with business managers and human resources departments
- Designing and expanding training and development programs based on the needs of the organization and the individual
- Working in a team to produce programs that are satisfactory to all relevant parties in an organization
- Developing effective induction programs
- Conducting appraisals
- Revising individual learning plans
- Monitoring and reviewing the progress of trainees
- Amending and revising programs as necessary, in order to adapt to changes occurring in the work environment
- Researching new technologies and methodologies
- Keep accurate documentation and perform statistical analysis.
Contract Coordinator
European Guarding And Security Services
05.2017 - 04.2019
- Manage and coordinate security operations ensuring that security procedures are implemented and followed as per the location Security Standard Operating Procedures (SOPs)
- Coordinate all emergency/crisis management assets providing a timely response to incidents as they arise
- Liaise with and report to the facility manager to ensure that all relevant security information is disseminated in a timely manner
- Work closely with the facility manager to develop an effective security plan to support operations
- Task and guide security teams and personnel to conduct security assessments and threat analysis
- Assist in the design and implementation of project related security strategies, security policies/standards
- Liaise with the Operations Centre at Security Department to ensure that training procedures and policies are implemented within the project.
Project Trainer
European Guarding And Security Services
04.2016 - 05.2017
- Identifying training needs within an organization through job analysis, appraisal schemes and regular consultation with business managers and human resources departments
- Designing and expanding training and development programs based on the needs of the organization and the individual
- Working in a team to produce programs that are satisfactory to all relevant parties in an organization
- Developing effective induction programs
- Conducting appraisals
- Revising individual learning plans
- Monitoring and reviewing the progress of trainees
- Amending and revising programs as necessary, in order to adapt to changes occurring in the work environment
- Researching new technologies and methodologies
- Understanding customer needs and requirements to develop effective quality control processes
- Keep accurate documentation and perform statistical analysis.
Project Supervisor
Spark Security services
10.2015 - 04.2016
- Manage and coordinate security operations ensuring that security procedures are implemented and followed as per the location Security Standard Operating Procedures (SOPs)
- Coordinate all emergency/crisis management assets providing a timely and coherent response to incidents as they arise
- Provide additional operational support and guidance to the client security teams as required
- Liaise with and report to the facility manager to ensure all relevant security information is disseminated in a timely manner to the appropriate offices, their staff and other stakeholders as required
- Task and guide security teams and personnel to conduct security assessments and threat analysis as required, and where necessary provide feedback on proposed mitigation strategies for country and regional specific threats.
Project Admin Assistant
Spark Security services
06.2013 - 10.2015
- Forward incoming general e-mails to the appropriate staff member
- Update and ensure the accuracy of the organization's databases
- Back-up electronic files using proper procedures
- Provide secretarial and administrative support to management and other staff
- Liaise with the Operations Centre Security Department to ensure that training procedures and policies are implemented within the project to an acceptable standard
- Coordinate the maintenance of office equipment.
Operations Supervisor
Al Forsan Security Services
07.2010 - 06.2012
- Supervise and control staff assignment, ensure cost effective scheduling
- Report absences and address station attendance/performance deficiencies and administer corrective measures in accordance with Human Resources policies
- Checking personal presence during daily operations including shift briefings; to ensure personnel are punctual, executing job duties as required by job description, and ensuring grooming standards, and uniform policies are adhered to during the shift
- Maintain applicable safety and quality standards
- Prepare and report daily client/shift reports, log entries; analyze and review operational activity; provide incident reporting.
Education
Diploma - Mechanism And Operations of Ships
Port Said Technical College
01.2010
Skills
- Training
- Customer service
- Security
- IT general
- Microsoft office
- First Aid Training
- Asset Protection
- CCTV Monitoring
- Incident Reporting
- Investigations
- Theft Prevention
- Security Systems
Languages
English
Arabic
hindi
Others
- Administrations
- Planning
- Special events
- Hospitality
Awards
International Award of Delivering Training from Highfield
Hobbies and Interests
- Learning
- Music
- Technology
Projects
2014-2016 GASCO Abu Dhabi, Ruwais, Abu Dhabi, Project Admin
2016-2018 Katara cultural village, Qatar, Qatar, Project Manager
Certification
- International Award of Delivering Training , Highfield
Timeline
Loss prevention officer
The Ritz-Carlton Grand Canal
04.2021 - 05.2023
Admin Assistant & Operations Supervisor
Skillforce Security Services
04.2021 - 05.2023
Training Instructor
Eagle Security & Safety Center
04.2019 - 03.2020
Contract Coordinator
European Guarding And Security Services
05.2017 - 04.2019
Project Trainer
European Guarding And Security Services
04.2016 - 05.2017
Project Supervisor
Spark Security services
10.2015 - 04.2016
Project Admin Assistant
Spark Security services
06.2013 - 10.2015
Operations Supervisor
Al Forsan Security Services
07.2010 - 06.2012
Diploma - Mechanism And Operations of Ships
Port Said Technical College
- International Award of Delivering Training , Highfield
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