Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
References
Timeline
Generic
MOUSTAFA ELNAKIB

MOUSTAFA ELNAKIB

Abu Dhabi

Summary

Highly organized professional with proven track record in coordinating complex tasks and ensuring seamless operations. Adept at managing schedules, resources, and stakeholders to achieve project goals effectively. Renowned for fostering teamwork and adapting to dynamic environments, making significant contributions to organizational success.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Coordinator

Derby Group - ADCB / ENBD
04.2024 - Current
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
  • Maintained over 50 verifications calls in both english & arabic on daily basis .
  • Assisted in sourcing deals for all sales staff and do pre calling .
  • Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
  • Organized and maintained application documentation, enabling quick access to important information and facilitating smoother deals transitions.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Trained team members on new hotel services and products to support promotional efforts.

BARISTA

Starbucks Coffee
04.2023 - 03.2024
  • Greeted and connected with every customer, recommending drinks and pastries.
  • Described menu items to customers and suggested products based on stated preferences.
  • Provided customers with product details such as coffee blends and preparation descriptions.
  • Paid attention to customer feedback regarding menu offerings and recommended changes, improvements and new menu items.

TEAM LEADER SUPERVISOR

Hello Fruits
10.2020 - 03.2023
  • Trained employees on safe equipment operation and monitored workplace environment to maintain health and safety standards.
  • Reported on production equipment on a daily basis, including parts produced, downtime minutes and any quality concerns.
  • Established and updated production schedules to meet changing demands.
  • Addressed and resolved employee matters during shift management, including work schedules, complaints, queries and conflicts.
  • Maintained excellent employee satisfaction by creating positive, friendly and supportive working environments.

SERVICE CREW MEMBER

Tim Hortons
12.2015 - 09.2020
  • Greeted customers with a warm and friendly welcome when entering the establishment.
  • Took food orders from guests, proactively promoting deals and meal add-ons for upselling purposes.
  • Used clever sales techniques to increase customer order value and maximise company profits.
  • Stayed strictly within food hygiene regulations, safety procedures and sanitary requirements while preparing and serving food.

RESTAURANT WAITER

Sofitel Hotel
03.2014 - 09.2015
  • Greeted new customers, answered initial questions and took drink orders.
  • Facilitated optimal levels of guest satisfaction by proactively attending to customers' needs, requirements and requests.
  • Routinely reset tables with spotless service ware.
  • Collaborated with kitchen staff to cater for guests with food allergies, intolerances, or gluten-free requests.
  • Maintained safe hygiene and food handling standards for full compliance.

PRODUCT QUALITY MONITOR

Orient Group
01.2012 - 06.2014
  • Monitoring the quality of various agricultural crops in their production places.
  • Follow up on the process of sorting and packing various products according to the required specifications and ensure their compliance with the standard specifications.
  • Preparing the necessary reports, daily follow-up, and checking the required percentages for the quality of each product.
  • Follow up on the shipping and loading of exported products and issue a bill of lading for each destination.

Education

A-Levels - Business English

Axon British
Alexandria
01.2014

Hospitality And Tourism Management

Technical Institute For Tourism And Hotels
Alexandria
06-2012

Skills

  • Data entry
  • Multitasking and organization
  • Decision-making
  • MS office
  • Recordkeeping
  • Process improvement
  • Staff management
  • Database management
  • Operations management
  • Information collection
  • Report writing
  • Document control
  • Financial management
  • CRM software
  • Attention to detail
  • Verbal and written communication
  • Phone and email etiquette
  • Customer service management

Certification

  • UAE DEIVING LICENCE
  • EGYPTIAN DRIVING LICENCE

LANGUAGES

Arabic: First Language
English: C1 Advanced

References

As Per Request.

Timeline

Coordinator

Derby Group - ADCB / ENBD
04.2024 - Current

BARISTA

Starbucks Coffee
04.2023 - 03.2024

TEAM LEADER SUPERVISOR

Hello Fruits
10.2020 - 03.2023

SERVICE CREW MEMBER

Tim Hortons
12.2015 - 09.2020

RESTAURANT WAITER

Sofitel Hotel
03.2014 - 09.2015

PRODUCT QUALITY MONITOR

Orient Group
01.2012 - 06.2014

A-Levels - Business English

Axon British

Hospitality And Tourism Management

Technical Institute For Tourism And Hotels

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MOUSTAFA ELNAKIB