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Moustafa Haroun
Catering Operations Manager
Abu Dhabi
Summary
Multi-skilled leader with over 14 years of experience in the Food Service and Entertainment industry.
Reliable, enthused and dedicated team leader that works well under pressure. Adept at prioritizing and completing complex tasks to meet customers' needs.
Quick problem solver and detailed event planner. Successful at catering for up to 3000 people with staff of 500 and remaining calm in high-demand situations.
Looking forward for new challenges.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
5
5
Certificates
3
3
Languages
Work History
Catering Operations Manager
National Cooperation For Tourism & Hotels (NCT&H)
Abu Dhabi
10.2019 - Current
- Met with clients to outline desired goals and prepared quotes for overall catering costs.
- Secured new clients and accounts by analyzing and catering products to specific needs & awarded 3 new contracts by net profit over 4,000,000 AED / Year.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Reviewing reports on projects and making adjustments to ensure that costs are kept under control and boost business profits.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Interviewed, hired, and trained staff, and supervised teams of up to 400 employees.
- Plan food and beverage menus considering clients’ preferences and special requests.
- Handled catering scheduling, ordered food and planned events.
- Promoted catering packages with most profitable outcomes without sacrificing client desires.
- Report on expenses.
- Increased kitchen efficiency 98% by streamlining processes, reducing waste and mentoring team members on proper procedures.
- Verified prepared food met standards for quality and quantity before serving to customers.
Project Manager
National Cooperation For Tourism & Hotels (NCT&H)
Abu Dhabi
02.2014 - 10.2019
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Handled over 30 calls per day to address customer inquiries and concerns.
- Saved 100,000 AED / Month by implementing cost-saving initiatives that addressed long-standing problems.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Delivered services to customer locations within specific timeframes.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Reduced health risks and safety hazards by preparing food & beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Assistant Project Manager
National Cooperation For Tourism & Hotels (NCT&H)
Abu Dhabi
09.2012 - 02.2014
- Carried out day-to-day duties accurately and efficiently.
- Monitored company inventory to keep stock levels and databases updated.
- Handled over 30 calls to handle costumer requesters & complaints.
- Reported regularly to managers on project budget, progress and technical problems.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Escalated incidents to next level to remain compliant with company's standards and procedures.
Storekeeper
National Cooperation For Tourism & Hotels (NCT&H)
Abu Dhabi
01.2011 - 09.2012
- Sorted and placed catering materials on racks and shelves according to predetermined sequences such as product code and size.
- Filled orders by gathering merchandise specified in requisitions.
- Used Beams to check and count all product inventories.
- Documented shipping and receiving records to confirm receipt of orders.
- Arranged products on shelves and in cabinets to maximize space utilization by 15%.
Front Desk Receptionist
Sakkara Tours
Luxor
01.2008 - 12.2010
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Education
Bachelor of Management Studies - Banking And Financial Support Services
Sadat Academy For Management Sciences
Alexandria, Egypt 09.2003 - 06.2008
Skills
Event planning proficiency
Staff supervision
Menu development
Inventory management
Project management software
Recruitment
Budgeting
Cost controls
Kitchen equipment operation and maintenance
Safe food handling
Presentations Design
Risk Analysis & Management
Accomplishments
- Awarded 3 new contracts to the company.
- initiated new idea for development vegetables with Hydroponic Farming System & achieved to fulfill project requirements with micro green products.
Software
SAP Enterprise
Certification
Elementary Food Hygiene (The Royal Environmental Health Institute of Scotland)
Timeline
Highfield Level 3 Award in HACCP for Caterers (RQF) (Highfield)
09-2020
Catering Operations Manager
National Cooperation For Tourism & Hotels (NCT&H)
10.2019 - Current
Highfield Level 4 Award in Managing Food Safety in Catering (RQF) (Highfield)
01-2019
Food Safety: Managing the HACCP System (AHLEI)
01-2016
Project Manager
National Cooperation For Tourism & Hotels (NCT&H)
02.2014 - 10.2019
HABC Level 3 Award in Supervising Food Safety in Catering (QCF) (Highfield))
10-2013
Assistant Project Manager
National Cooperation For Tourism & Hotels (NCT&H)
09.2012 - 02.2014
Elementary Food Hygiene (The Royal Environmental Health Institute of Scotland)
12-2011
Storekeeper
National Cooperation For Tourism & Hotels (NCT&H)
01.2011 - 09.2012
Front Desk Receptionist
Sakkara Tours
01.2008 - 12.2010
Bachelor of Management Studies - Banking And Financial Support Services
Sadat Academy For Management Sciences
09.2003 - 06.2008