Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Moustafa Meles

Moustafa Meles

Dubai,UAE

Summary

Delivery-focused professional with proven experience coaching and developing teams to success. Encouraged continuous improvement cultures to motivate and aid staff growth. Adaptive and responsive to business and environment demands for reliable decision-making.

Overview

20
20
years of professional experience
3
3
years of post-secondary education

Work history

Inflight supervisor

Emirates Airlines
Dubai, UAE
04.2010 - Current
  • Prepared cabin and passengers for safe landing.
  • Assessed emergency equipment and first aid kits ahead of travel.
  • Performed rigorous pre-flight security checks ahead of take off.
  • Handled special needs of children, elderly and individuals with disabilities.
  • Led flight safety presentations to educate passengers.
  • Used weather, route details and passenger information to accurately prepare for trips.
  • Managed emergency response actions following established procedures for evacuation and passenger safety.
  • Readied passengers for voyages with comprehensive safety talks and demonstrations.
  • Served foods and beverages based on passenger locations and ticket tiers.
  • Promoted duty-free goods and collected payments from patrons.
  • Administered basic medical care to passengers in distress and conveyed important information to qualified medical teams.
  • Actioned tasks and responsibilities assigned during pre-flight briefings.

Department sales manager

Al Tayer Company
Dubai, UAE
12.2006 - 03.2010
  • Supervised employees, providing coaching and mentorship to optimise productivity.
  • Walked sales floor regularly, identifying problems and resolving urgent issues.
  • Stayed up-to-date with industry market trends, understanding forthcoming customer initiatives and monitoring competitor activity.
  • Performed regular performance appraisals, working with individuals to devise plans towards making necessary improvements.
  • Enforced compliance with legal, safety and health guidelines to reduce team risk.
  • Conducted disciplinary action in line with store policies and termination of employees.
  • Organised staff professional development training to improve service delivery.
  • Monitored stock levels and made key decisions about stock control.
  • Maintained section service levels in alignment with company standards.
  • Managed New Product Development (NPD) processes within section to facilitate successful trials and product launches.
  • Set team KPIs to meet section and store sales targets.
  • Collaborated with HR department to recruit and hire new employees to meet section staffing needs.

Receptionist

Hilton Longbeach resort & Spa
Hurgada, Egypt
02.2004 - 09.2006
  • Admitted guests into buildings to control site access.
  • Maintained accurate and up-to-date records for smooth handovers.
  • Answered and helped resolve enquiries from clients, vendors and general public.
  • Managed bookings using Booker software to schedule, cancel and re-arrange [Timeframe] appointments.

Education

Bachelor of computer science - Information Technology

Alexandria University
Alexandria
02.1998 - 07.2001

High School Diploma - French Diploma

Saint Marc French School
Egypt

Skills

  • Training and development
  • Complaint management
  • Customer service
  • Sales proficiency
  • Schedule management
  • Performance management
  • Inflight safety equipment
  • Conflict resolution
  • First Aid
  • Emergency management
  • Decision-making
  • Safety procedure compliance

Languages

Arabic
Native
English
Fluent
French
Fluent
Italian
Beginner

Timeline

Inflight supervisor

Emirates Airlines
04.2010 - Current

Department sales manager

Al Tayer Company
12.2006 - 03.2010

Receptionist

Hilton Longbeach resort & Spa
02.2004 - 09.2006

Bachelor of computer science - Information Technology

Alexandria University
02.1998 - 07.2001

High School Diploma - French Diploma

Saint Marc French School

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Moustafa Meles