Summary
Overview
Work history
Skills
Certification
Timeline
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Moustafa Nassari Mohamed

Moustafa Nassari Mohamed

Ruwais,UAE

Summary

Over 15 years of experience in the hospitality industry with a strong focus on guest satisfaction and needs assessment. Proficient in financial management and operational efficiency. Committed to staff training and development across all departments, enhancing individual performance and overall corporate success. Continuous learner dedicated to industry advancement and best practices.

Overview

21
21
years of professional experience
1
1
Certification

Work history

Assistant Location Manager

Royal Catering Services
Abu Dhabi
07.2022 - Current
  • Executed daily responsibilities with accuracy and efficiency.
  • Acquired and applied new skills to enhance productivity.
  • Delivered tasks consistently within tight deadlines.
  • Exhibited respect and friendliness while assisting others.
  • Collaborated with clients to meet all requirements effectively.
  • Created engaging venue experiences aligned with company objectives.
  • Addressed escalated customer concerns promptly to foster loyalty.
  • Identified performance trends' root causes and implemented safety improvements.

Assistant catering manager

National Catering Company [NCC]
Ruwais, UAE
12.2008 - 06.2022
  • Facilitated discussions on catering team qualifications, sharing testimonials from satisfied clients.
  • Ensured adherence to health and safety regulations by supervising cleaning routines.
  • Promoted a positive work environment, fostering good team morale at all times.
  • Gathered customer specifications and coordinated with catering teams for implementation.
  • Resolved issues to the satisfaction of all parties involved.
  • Organised timely deliveries, preparing all necessary non-perishable items in advance.

Senior Captain

Creative Grand Sharm Resorts
Sharm El Shikh
12.2005 - 11.2008
  • Supervised staff of 40 people and provided exemplary and memorable service to guests.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Exceeded customer satisfaction by finding creative solutions to problems
  • Meeting daily work demand.
  • Monitoring all relevant health and safety guidelines

Assistant Captain, F&B Banquet Dep.

Hilton Hurghada Plaza
Hurghada
11.2004 - 12.2005
  • Supervised staff of 40 people and provided exemplary and memorable service to guests.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Exceeded customer satisfaction by finding creative solutions to problems
  • Meeting daily work demand.
  • Monitoring all relevant health and safety guidelines

Skills

  • Cost control and budget management
  • Staff leadership
  • Menu development
  • Catering consultation
  • Strength and stamina
  • Project management
  • Team collaboration
  • Numeracy skills
  • Problem-solving

Certification

  • HACCP level 3 Certified by High filed.
  • The Education Institute by American Hotel & Lodging.
  • Basic Food Safety by International Crystal Company.
  • ESSENTIAL FOOD SAFETY TRAINING by ADFCA.
  • Supervisor Certification Training by NCC Academy
  • Train The Trainer by AMAN
  • Change Management by AMAN
  • Time Management by AMAN
  • Customer Service by AMAN Integrated Solution.
  • Defensive Driving ADNOC Onshore by Numero Uno Training & Consulting LLC
  • QHSE Employee Of The Month (August 2017) NCC

Timeline

Assistant Location Manager

Royal Catering Services
07.2022 - Current

Assistant catering manager

National Catering Company [NCC]
12.2008 - 06.2022

Senior Captain

Creative Grand Sharm Resorts
12.2005 - 11.2008

Assistant Captain, F&B Banquet Dep.

Hilton Hurghada Plaza
11.2004 - 12.2005

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Moustafa Nassari Mohamed