Moustafa Selim
International Flight Attendant
Summary
Professional Summary:
Flight Attendant with dynamic hospitality and service skills. Highly effective in diffusing volatile customer situations. Reliable Customer Service Representative with an extensive track record in demanding sales and VIP Clients handling. Strong presenter, multilingual communicator, and problem solver working effectively and productively with diverse customers and individual needs.
Overview
14
14
years of professional experience
3
3
Languages
Work History
Flight Attendant
Flydubai
02.2023 - Current
- Contributed to branch growth by actively participating in local community events, networking opportunities, and business promotions.
- Attended learning courses, workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Resolved passenger conflicts and medical emergencies during flights.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
Flight Attendant
Qatar Airways
12.2014 - 07.2022
- Operated in compliance with aviation regulations, ensuring complete compliance with safety security, and service procedures.
- Attended workshops and training in customer service, conflict resolution tactics, safety, security, first aid, and service procedures to keep abreast of all new requirements and procedures.
- Promoted 3 times in 8 years from Economy crew to Premium to cabin senior which was an on-time move throughout my career.
Public Relations Executive
Bibliotheca Alexandria
06.2013 - 11.2014
- Assisted with planning, development, and implementation of company projects and programs.
- Collaborated with media to encourage company and product coverage and promote brand mission and values.
- Managed internal, external, and crisis communications
- Represented the organization to customers, the public, government officials, and internationally.
Customer Service Representative
Amideast Education USA
01.2013 - 05.2013
- Collaborated with cross departments to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
Advertising Sales Representative
Unilever Mashreq
03.2010 - 12.2012
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Conducted market research to attract clients in new territories.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Reached out to customers after completing sales to evaluate satisfaction and determine immediate service requirements.
Usher Supervisor
Vodafone
01.2010 - 03.2010
- Communicated campaign success and status reports to management by outlining progress and analyzing known performance indicators.
- Promoting new services with guidelines.
- Maintained records related to sales, returns and inventory availability.
Education
BBA - International of Logistics And Maritime Transports
Arab Academy For Science, Technology
AlexandriaSkills
Team Management
Certificates
- Train The Trainer course, conducted at the flydubai training centre and certified by KHDA (Dec 2023).
- Attending Care Initial training, conducted at the flydubai training centre by CARE team (Jan 2024).
- Human Factors in Aviation, conducted at the flydubai training centre and certified by KHDA (Feb-2024).
- Attending several courses of soft skills with Learning and Development department conducting at flydubai training centre (2023-2024).
Timeline
Flight Attendant
Flydubai
02.2023 - Current
Flight Attendant
Qatar Airways
12.2014 - 07.2022
Public Relations Executive
Bibliotheca Alexandria
06.2013 - 11.2014
Customer Service Representative
Amideast Education USA
01.2013 - 05.2013
Advertising Sales Representative
Unilever Mashreq
03.2010 - 12.2012
Usher Supervisor
Vodafone
01.2010 - 03.2010
BBA - International of Logistics And Maritime Transports
Arab Academy For Science, Technology
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