Moustapha Halwani
Dubai,Dubai
Summary
Highly qualified with strong background in sales and customer relationship management. Proven ability to drive sales growth through personalized service and effective communication. Demonstrated skills in problem-solving and negotiation. Professional sales leader with strong track record of driving revenue growth and building lasting client relationships. Adept at leveraging market insights and strategic planning to deliver exceptional sales performance. Highly focused on team collaboration, adapting seamlessly to changing market demands, and consistently achieving business objectives. Skilled in consultative selling, negotiation, and customer relationship management. Known for reliability, flexibility, and results-driven approach.
Overview
24
24
years of professional experience
Work History
Senior Sales Advisor
Genesis - Juma Al Majid LLC
12.2023 - Current
- Greet customers on the sales floor and assess their vehicle requirements.
- Provide detailed product knowledge and demonstrate vehicle features.
- Collaborate with the sales team to meet and exceed sales targets and objectives.
- Foster a customer-first approach to ensure a seamless buying process.
- Follow up with clients post-sale to ensure satisfaction and encourage referrals.
- Maintain up-to-date knowledge on market trends, competitor offerings, and product information.
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
- Increased sales by offering advice on purchases and promoting additional products.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Exceeded sales targets consistently through effective product demonstrations and persuasive communication skills.
- Presented professional image consistent with company's brand values.
- Built relationships with customers and community to promote long term business growth.
Professional Sales Advisor
Lamborghini - Ultimate Motors
12.2022 - 09.2023
- Client prospecting and lead generation: Proactively identify and pursue potential clients through various channels, such as walk-ins, referrals, networking events, online platforms, and marketing campaigns.
- Increased sales by establishing rapport with customers and identifying their needs.
- Follow up with leads promptly and efficiently, ensuring a personalized engaging sales experience.
- Sales and customer service: Act as the primary point of contact for potential customers, providing exceptional sales and customer service throughout the entire sales process
- Product knowledge: develop and maintain a deep understanding of Lamborghini cars, including their features performance, and unique selling points.
- Sales negotiation and closing: Conduct negotiations with potential buyers to reach mutually beneficial agreements, considering factors such as pricing, financing options, insurance, trade-ins, and an additional service.
- Effectively close sales by completing all necessary paperwork and documentation accurately and efficiently
- Customizations and personalization: Collaborate with customers to customize their dream Lamborghini cars, by offering expert advice on available options, accessories, ensuring exceptional exclusive ownership experience.
- Customer relationship management: Foster and maintain strong, long-term relationships with customer, ensuring their satisfaction throughout the ownership experience.
- Provide ongoing support and act as a trust advisor for any inquiries, concerns or service-related needs
- Brand ambassadorship: represent Lamborghini brand with professionalism and enthusiasm, embodying its values and heritage.
- Continuous learning: Stay up to date with industry trends, competitors, and market dynamics
- Attending Lamborghini training, self-education, to enhance product knowledge, sales skill, and customer service abilities.
- Ethical conduct: Adhere to professional standards, ethics, and compliance regulations in all sales activities.
- Uphold the reputation and integrity of the Lamborghini brand and the dealership, maintaining confidentiality and professionalism in handling customer information.
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
Sales Manager
United Tractor Parts LLC
11.2015 - 08.2022
- Develop and initiate business plans for spare parts store.
- Maintain and manage spare parts store on a daily basis.
- Analyze sales, expenses and inventory to maintain profit goals.
- Forecast goals and objectives for the store and strive to meet them.
- Attend to customers and meet their requirements.
- Maintain the highest customer service by handling customer objections and complaints.
- Interact and manage relationships with spare parts vendors.
- Work closely with distributors to ensure best pricing available.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Establish pricing parameters in each customer category to generate enough revenue to produce satisfactory profit while maintaining customer loyalty.
- Maintain a balanced inventory consistent with the requirement store needs.
- Establish individual parts inventory levels and balance them for maximum turnover.
- Plan, analyze, and manage store everyday finances including VAT.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
Business Manager
Toyota - Lexus, Al Futtaim Motors
12.2012 - 10.2015
- Work with Branch Manager to achieve sales and performance KPI's of the branch and brand.
- Ensure all sales executives are fully trained in product knowledge, processes and systems.
- Coach the sales executives through the structure of the offers, tactical campaigns and how to present it to customers.
- Conduct daily meetings with sales executives to discuss sales targets.
- Monitor the work of the team and encourage them to meet their set targets.
- Prepare monthly reports to monitor the sales against the targets.
- Handle customer complaints by solving the issues and providing the maximum customer satisfaction.
- Review each finance application to achieve the maximum approval rates through accuracy, strength and eligibility in line with panel bank policies.
- Ownership and Management of referral programs.
- Create the dealership sales forecasts by estimating total vehicle sales.
- Identify and put into action sales opportunities in sufficient quantity to ensure achievement of personal targets.
- Maintain and develop relationships with new and existing customers to ensure continued customer loyalty to the brand.
- Monitor competitor's campaigns, pricing, and offers
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
- Successfully managed organizational change initiatives, minimizing disruptions to daily operations while achieving desired outcomes.
- Assisted with hiring process and training of new employees.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Enhanced customer satisfaction levels by implementing an effective feedback system and addressing concerns promptly and efficiently.
Certified Sales Executive
BMW, Arabian Gulf Mechanical Centre
02.2010 - 10.2012
- Present the product professionally according to BMW standards.
- Report to National Sales Manager regarding objectives, planned activities, reviews, and analysis.
- Exceeded quarterly sales targets through effective pipeline management and consistent follow-up with prospects.
- Streamlined sales operations by adopting advanced CRM tools for improved data tracking and analysis.
- Established long-term relationships with key clients, resulting in increased repeat business and referrals.
- Developed comprehensive product knowledge to effectively address customer needs and close deals.
- Increased average deal size through upselling techniques and utilizing a consultative selling approach.
- Enhanced client satisfaction by providing exceptional pre-and post-sales support, leading to higher retention rates.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Sales Executive
HONDA, Trading Enterprises, Al Futtaim
08.2005 - 02.2009
- Understands automobiles by studying characteristics, capabilities, and features.
- Cultivates buyers by maintaining rapport with previous customers and suggesting trade-ins.
- Turns customers into buyers by matching them with their ideal car.
- Qualifies buyers by understanding their requirements and interests and matching these interests to various car models.
- Demonstrates vehicle features and takes customers on test drives.
- Closes sales by overcoming objections, asking for sales, negotiating prices, and completing sales and purchasing contracts.
Sales Supervisor
AUDI & VOLKSWAGEN "AGECO"
03.2001 - 05.2005
- Direct the sales in the showroom.
- Organize events & schedule activities.
- After sales follow up.
- Coordinate with various suppliers for replenishment of inventory.
- Report to Branch Manager at the end of each business day.
- Present the product professionally according to the client needs.
- Meet & exceed sales targets
- Maintain the profit margin while acquiring customer satisfaction.
- High turnover and success rate of selling on hand vehicles.
Education
MBA - Business Administration
Equity College
London, UKBachelor in Business Administration - Business Administration
Equity College
London, UK11-2024
T.S.1/T.S.2/T.S.3 - Business Administration
Berkeley College
Beirut, Lebanon01.2009
B.T.1/B.T.2/B.T.3 - Business Administration
Berkeley College
Beirut, Lebanon01.2001
Skills
- Sales experience
- Customer service experience
- Brand awareness
- Building rapport
Personal Information
- Date of Birth: 04/18/82
- Nationality: Lebanese
- Married
Languages
Arabic
English
Training and certificates
- Lamborghini certification program, Professional sales advisor.
- Alfuttaim Business management.
- BMW certification program - Certified BMW Sales executive.
- Professional training certificates by Honda middle east.
- Professional training certificates by Audi & Volkswagen, Lebanon.
Timeline
Senior Sales Advisor
Genesis - Juma Al Majid LLC
12.2023 - Current
Professional Sales Advisor
Lamborghini - Ultimate Motors
12.2022 - 09.2023
Sales Manager
United Tractor Parts LLC
11.2015 - 08.2022
Business Manager
Toyota - Lexus, Al Futtaim Motors
12.2012 - 10.2015
Certified Sales Executive
BMW, Arabian Gulf Mechanical Centre
02.2010 - 10.2012
Sales Executive
HONDA, Trading Enterprises, Al Futtaim
08.2005 - 02.2009
Sales Supervisor
AUDI & VOLKSWAGEN "AGECO"
03.2001 - 05.2005
MBA - Business Administration
Equity College
Bachelor in Business Administration - Business Administration
Equity College
T.S.1/T.S.2/T.S.3 - Business Administration
Berkeley College
B.T.1/B.T.2/B.T.3 - Business Administration
Berkeley College
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