Hi, I’m
Moutki Oussama
Dubai,United Arab Emirates
Summary
Flexible customer service team member focused resolving customer concerns and enquiries. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Willing to take on greater responsibilities to meet team goals.
Overview
12
years of professional experience
2
years of post-secondary education
Work History
Red lion Inn & Suites PhiladelphiaPhiladelphia, USA
Customer Service Representative
01.2022 - 12.2023
Job overview
- Handle all guest inquiries and requests in a professional and courteous manner
- Handle guest check-ins and check-outs
- Recognize the customer's circumstance and offer the best remedy
- Ensure that all guests have a positive experience at the hotel
- Professionally respond to customer complaints; make an effort to successfully resolve complaints by established guidelines
- Provide services and remedies that will improve client satisfaction
- Work in conjunction with your coworkers, supervisors, and other departments as necessary.
Airport Waterfront Inn Philadelphia, USA
Telephone operator Cum Receptionist
09.2017 - 05.2020
Job overview
- Directs call to guest rooms, staff, or departments through the switchboard or PBX system
- Provides paging services for hotel guests and employees
- Assists in reporting telephone equipment or service complaints and problems.
- Received telephone inquiries, answering questions with up-to-date information.
- Built and maintained customer rapport, providing prompt and accurate service.
Marjan SupermarketCasablanca, Morocco
Customer service coordinator
06.2012 - 06.2016
Job overview
- Maintained accurate customer records and handled sensitive information confidentially and securely.
- Resolved customer complaints efficiently and escalated issues when necessary for timely resolution
- Supported customer service team in achieving objectives through proactive collaboration and contribution.
- Used excellent telephone manner to optimise customer experience, promptly cutting complaints.
Education
University of OFPPT, Morocco
Associate Degree in SVT from Technician specialized in Multimedia/Infographics
01.2009 - 06.2011
Skills
- Problem-solving
- Data Entry
- Complaint handling
- Microsoft Office
- Outstanding customer service
- Administrative support
- Telephone skills
- Cash handling
- Team Leadership
Languages
Arabic
English
French
Personal Information
- Nationality: American
- Marital status: Single
Affiliations
- Football,Basketball,swiminig
References
References available upon request.
Timeline
Customer Service Representative
Red lion Inn & Suites Philadelphia
01.2022 - 12.2023
Telephone operator Cum Receptionist
Airport Waterfront Inn
09.2017 - 05.2020
Customer service coordinator
Marjan Supermarket
06.2012 - 06.2016
University of OFPPT
Associate Degree in SVT from Technician specialized in Multimedia/Infographics
01.2009 - 06.2011
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