Moutushi Paul

• Built customer loyalty by actioning feedback for enhanced service provisions
• Presenting feedback findings to staff for increased understanding of service strengths and weakness
• Contributing with ideas like campaign launches during festive occasions, customer birthday/anniversary to promote sales.
• Reaching out to top most famous Hotels & Restaurant group in Dubai to bring new business; enhanced monthly sales by 12%.
• Analyzed complaint root causes to identify improvement areas
• Maintained excellent client satisfaction by providing in-depth support
• Sync up customers, staff and stakeholders to maintain constructive communications.
• Implemented customer follow up to uphold service standards.
• Obtaining customer feedback to improve service experience.
• Identified and implemented customer service and complaint handling advancements.
• Assessed current processes to maximise opportunities for customer satisfaction.
• Investigated complaints thoroughly to deliver positive customer outcomes.

• Gained customer trust through simple product demonstrations and explanations of cost-saving potentials.
• Increased [Smart Home Appliances] uptake by 10% through targeting prospective customers with tailored technical presentations.
• Used strategic tactics in lead and sales generation processes, assisting department success against established targets.
• Pitched and presented IOT products to smart home automation audiences.
• Partnering with sales executives to plan, prepare and execute on strategic deals in complex sales cycles.
• Representing on Solar Expo across India (New Delhi, Hyderabad, Mumbai)
• Arrange and direct delivery of products, shipment tracking and necessary follow ups.
• Prepare estimates, and bids that meet specific customer needs.

• Representing Solar Expo across India (New Delhi, Hyderabad, Mumbai, Chennai)
• Gained customer trust through simple product demonstrations and explanations of cost-saving potentials.
• Consult with clients after sales or contract signings to resolve problems and to provide ongoing support.
• Estimate or quote prices, contract terms, warranties, and delivery dates. Issue Proforma Invoice, Commercial Invoice, Sales Contract.
• Modeling the financial business case associated with each sales opportunity.
• Identify prospective customers by using business directories, following leads from existing clients.
• Consult with clients after sales or contract signings to resolve problems and to provide ongoing support.

• Built customer loyalty by actioning feedback for enhanced service provisions.
• Assessed current processes to maximize opportunities for customer satisfaction to enhance sales.
• Contributing with ideas like campaign launches during festive occasions, customer birthday/anniversary to promote sales.
• Advised customers on availability, pricing and location of products.
• Investigated complaints thoroughly to deliver positive customer outcomes.
• Reaching out to top most famous Hotels & Restaurant group in Dubai to bring new business; enhanced monthly sales by 12% .
• Analyzed complaint root causes to identify improvement areas.
• Presenting feedback findings to staff for increased understanding of service strengths and weaknesses.
• Sync up customers, staff and stakeholders to maintain constructive communications.
• Maintained excellent client satisfaction by providing in-depth support.
• Closing transactions to replace or exchange defective items.
• Implementing customer follow up to uphold service standards.
• Identified and implemented customer service and complaint handling advancements.