Summary
Overview
Work history
Education
Skills
Accomplishments
Certification
Languages
Reference
Timeline
Generic
Mouza Alketbi

Mouza Alketbi

Sharjah,United Arab Emirates

Summary

An Emirati woman, highly ambitious, hard-worker, team leader and self-motivated with 10 years of experience in different fields. Well-organized with excellent leadership and team building.

Having strong communication and organizational skills.

Successful at managing multiple priorities with a positive attitude and leading group discussions. Managing projects and willing to take on greater responsibilities to meet team goals.

Independent problem-solvers focused on employee & customer satisfaction.

One of my primary goals is to empower youth, as I believe they are the future leaders who will inspire the next generation and help them become better versions of themselves by developing innovative and advanced strategies to achieve the impossible and raise the UAE's reputation globally.

Overview

10
10
years of professional experience
1
1
Certification

Work history

Member Of Sharjah Youth Council

Federal Youth Authority
02.2025 - Current
  • Actively participated in council meetings, discussions, and strategic planning to drive youth engagement initiatives.
  • Contributed to the development and execution of community programs aimed at empowering and supporting the youth population in Sharjah.
  • Collaborated with local government, organizations, and stakeholders to create and promote initiatives focused on youth development, leadership, and innovation.
  • Organized and led events, workshops, and campaigns to raise awareness on key issues impacting the youth.

Head of Development Section

Sharjah Finance Department
08.2024 - Current
  • Managing innovation methodology and promoting culture of creativity throughout the organization.
  • Benchmarking procedures management to implement best practices and ensure continuous improvement and development in operational and strategic plans
  • Implementing organizational excellence plan and ensuring that strategies are aligned with organizational goals and UAE's strategies.
  • Managing customer satisfaction systems and helping organization improve customer satisfaction to achieve measurable results.
  • Following up on improvement plans to close occurring gaps
  • ِِِِActivating future foresight culture and proactive planning to ensure adapting easily to any change
  • Enhancing wellbeing culture in organization by initiatives and projects that improve customer satisfaction
  • Adopted high-quality methodologies to make evidence-based strategy and innovation decisions.

Head of Project Management Section

Sharjah Finance Department
04.2023 - 08.2024
  • Monitored and reported on ongoing projects to help achieve departmental targets.
  • Coordinated program initiatives, aligning project activities with organizational goals for streamlined execution.
  • Track project status, timelines, and action items from start to finish.
  • Define project scope and milestones and assign tasks to ensure clear progress.
  • Deliver projects on time and within budget through effective cost controls.
  • Manage project schedules and make proactive adjustments to stay on track.
  • Lead meetings with executives to review project progress and evaluate projects based on planned outcomes.
  • Create project reports on project milestones and project charter.
  • Develop tools to track project progress and impact.
  • Lead and motivate teams to achieve project objectives within deadlines.
  • Manage project risks and develop incident plans for potential risks with the project team.
  • Evaluate KPIs of projects.


Head of Strategic planning section

Sharjah Finance Department
02.2022 - 04.2023
  • Member of Strategic Plan Development Team for 2023-2025
  • Managing annual performance evaluation meetings for internal departments and submitting performance reports to director general
  • SWOT and PESTLE analysis
  • Aligning internal department projects with organizational strategy
  • Cascading organization goals for internal departments based on their core business
  • Managing key performance indicators for internal departments and checking if they achieve target of KPIs
  • Managing benchmark procedures
  • Implement workshops about new strategy
  • Worked with analysts to run scenario planning and strategic forecasting.
  • Developed key performance indicators for tracking and evaluating new strategy.

Head of logistics support section

Shariah Finance Department
01.2020 - 01.2022
  • Head of Crises and Emergency Team.
  • Coordinated logistics operations according to stakeholder, supplier and client needs.
  • Following up different maintenance reports of organization's suppliers
  • Educated teams on best practices to improve logistics operations and performance.
  • Managed projects to support logistics efforts and plans.
  • Troubleshot and formulated strategies for logistical risks.
  • Evaluated supplier services against performance criteria, identifying improvement opportunities.
  • Following up ISO 27001:2014 – Information Security Management Systems.
  • Following up ISO 22301:2014 – Business Continuity Management Systems.

Human resources specialist

Sharjah Finance department
01.2015 - 12.2019
  • Interviewing and hiring the right employees for job and team requirements.
  • Coordinate employee performance and productivity appraisals
  • Manage annual appraisals
  • Implement workshop to explain employee rights and responsibilities
  • Manage full employment cycle
  • Recruit, hire and train new employees
  • Keep managers and employees informed about performance, attendance and discipline.
  • Solve employee conflicts, following HR policy procedures
  • Use employee survey results to improve working conditions and develop procedures to achieve employee satisfaction.
  • Develop reward and incentive programs to drive employee performance.
  • Worked on employee's allowance such as tickets allowance, education allowance and attending official conference allowance.
  • · Prepared an integrated guide for employees that includes their rights, duties and rules, which they have to follow based on Sharjah government HR rules and regulations.
  • Member of Guidance and Mentoring Committee.
  • Member of Employee Discipline Committee.
  • Member of Grievances and Complaints Committee

Administrative coordinator

Shariah Finance Department
11.2014 - 01.2015
  • Attended meetings and maintained files of notes taken during meetings.
  • Writing minutes of meetings
  • Coordinating meetings.
  • Following up operational plan and distributing tasks for each section depend on manager request
  • Preparing weekly, monthly, and quarterly reports.

Education

Master of Business Administration -

University of Shariah
Sharjah
2019

Bachelor of Business Administration - Management & Public Adminstration

University of Sharjah
Sharjah
2014

Skills

  • Team building
  • Leadership
  • Communication skills
  • Calm under pressure
  • Data analysis
  • Risk tolerance
  • Team motivation
  • Quality assurance and control
  • Research methodologies
  • Project Management
  • Independent problem solving
  • Creativity and innovation
  • Multi-tasking
  • Public speaking

Accomplishments

  • Strategic Project Award 2025: In building new strategic plan project 2023-2026
  • Excellent Section Head award 2022 (with the highest evaluation score across all categories of award)
  • Initiative Award 2022: Leadership Development Initiative:

    • Empowering youth by involving them in leadership courses and preparing motivational initiatives for them.

Certification


  • Government Excellence System Evaluator GEM0.2
  • Professional Diploma: Foresight and Strategic Thought Leadership
  • Establishing & Developing PMO in an Organization
  • Certified Trainer License (TOT)
  • Heart saver First Aid CPR AED
  • Professional Diploma in Human Resource Management
  • Certified internal auditor ISO 9001:2008 Quality Management Systems

Languages

Arabic
Native
English
Upper intermediate

Reference

Mrs.Majd Alshamsi - Head of human resource section 0504775353

Timeline

Member Of Sharjah Youth Council

Federal Youth Authority
02.2025 - Current

Head of Development Section

Sharjah Finance Department
08.2024 - Current

Head of Project Management Section

Sharjah Finance Department
04.2023 - 08.2024

Head of Strategic planning section

Sharjah Finance Department
02.2022 - 04.2023

Head of logistics support section

Shariah Finance Department
01.2020 - 01.2022

Human resources specialist

Sharjah Finance department
01.2015 - 12.2019

Administrative coordinator

Shariah Finance Department
11.2014 - 01.2015

Master of Business Administration -

University of Shariah

Bachelor of Business Administration - Management & Public Adminstration

University of Sharjah

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Mouza Alketbi