Mouza Ateeq Al Remaithi
Abu Dhabi,UAE
Summary
Experienced professional with focus on management and team leadership. Capable of driving projects to successful completion through strategic planning and strong interpersonal skills. Known for fostering collaborative environments and delivering consistent results.
Overview
14
14
years of professional experience
7
7
years of post-secondary education
Work history
VIP CM Manager
Pure Health
Abu Dhabi
06.2024 - 08.2025
- Supervised project timelines for timely completion.
- Streamlined communication channels, enhanced internal information flow.
- Delegated tasks efficiently to maximise productivity.
- Fostered a positive work environment with regular team-building activities.
- Boosted department efficiency by streamlining operational processes.
- Managed team dynamics by implementing conflict resolution strategies.
- Coordinated cross-departmental collaboration for improved workflow.
- Implemented cost reduction measures, reduced overhead expenses.
- Facilitated staff training, resulting in better customer service.
- Led and managed administrative staff to maintain smooth daily operations.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
Customer Relation Officer
SKMC Sheikh Khalifa Medical City
Abu Dhabi
07.2017 - 05.2024
- Managed conflict resolution for maintaining peace in the facility.
- Increased operational efficiency by streamlining administrative processes.
- Performed thorough investigations into reported incidents, leading to accurate record-keeping.
- Assisted during special events and large-scale operations ensuring smooth running of activities.
- Maintained high standards of personal conduct, contributing to a positive work environment.
- Conducted follow-up calls on discharged patients for improved aftercare services.
- Assisted elderly patients by making them comfortable while they waited for their appointments.
- Coordinated with medical staff to ensure smooth operations in outpatient departments.
- Streamlined administrative processes for increased efficiency in patient care.
- Assisted in maintaining patient records, ensuring confidentiality and accuracy.
- Ensured up-to-date knowledge of healthcare policies to provide accurate information to patients.
- Scheduled appointments for patients with practising physicians and specialists.
- Addressed patient concerns, escalating serious issues to relevant medical personnel.
- Organised transportation arrangements for discharged patients as part of aftercare service provision.
- Enhanced patient experience with friendly approach and prompt response to queries.
- Improved patient satisfaction by providing courteous and efficient service.
- Provided support during emergency situations requiring quick thinking and calmness under pressure.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Participated in regular training to maintain up-to-date knowledge on company products and policies.
- Listened actively to offer accurate information and best solution to their needs.
Assistant Patient Experience Officer
Al Ain Hospital - SEHA
Al Ain City, Abu Dhabi
10.2011 - 05.2017
- Wrote detailed reports, aiding in case documentation.
- Worked diligently under pressure whilst preserving high-quality output.
- Facilitated smooth communications between departments for better coordination.
- Increased operational efficiency by streamlining administrative processes.
- Support staff members with administrative tasks, reducing workload stress.
- Recorded meeting minutes accurately, aiding in accountability and record keeping.
- Facilitated smooth running of operations through efficient task management.
- Drafted business letters and emails to facilitate clear communication.
- Streamlined office processes with implementation of new filing system.
- Answered phone calls promptly, providing excellent customer service.
- Handled confidential information, maintaining discretion and integrity.
- Provided customer service, delivering high levels of satisfaction.
- Managed executives' schedules for improved daily workflow.
- Managed time effectively to meet deadlines.
- Used problem-solving skills to resolve challenges and prioritise workload.
- Completed assigned work within deadlines and to company standards.
- Handled various day-to-day admin responsibilities to maintain smooth business operations.
- Demonstrated open communication and collaborated with various teams.
- Received, sorted and distributed incoming mail.
- Assisted managers in compiling and organising materials for meetings.
- Planned and scheduled meetings, creating agendas and minutes as needed.
- Created email notifications, invitations and agendas for meetings, events and appointments.
Education
Bachelor of Business Administration - Business Management
Al Khwarizmi College
Abu Dhabi 09.2014 - 02.2018
High Diploma - Health And Social Care
Abu Dhabi University
Abu Dhabi 09.2007 - 12.2008
Diploma - Office Technology
HCT Higher College Of Technology
Abu Dhabi 09.2004 - 06.2005
Certificate - Medical Admirations
HCT - Higher College Of Technology
Abu Dhabi 09.2001 - 06.2003
Skills
- Diplomatic communication
- Customer relationship management
- KPI tracking
- Staff recruitment
- Time efficiency
- Initiative taking
- Leadership skills
- Excel
- MS Office
- Telephone manner
- Microsoft Office Suite
- Data analysis
- Critical-thinking
- Customer service excellence
- Documentation accuracy
Languages
Arabic
Native
English
Upper intermediate (B2)
Timeline
VIP CM Manager
Pure Health
06.2024 - 08.2025
Customer Relation Officer
SKMC Sheikh Khalifa Medical City
07.2017 - 05.2024
Bachelor of Business Administration - Business Management
Al Khwarizmi College
09.2014 - 02.2018
Assistant Patient Experience Officer
Al Ain Hospital - SEHA
10.2011 - 05.2017
High Diploma - Health And Social Care
Abu Dhabi University
09.2007 - 12.2008
Diploma - Office Technology
HCT Higher College Of Technology
09.2004 - 06.2005
Certificate - Medical Admirations
HCT - Higher College Of Technology
09.2001 - 06.2003