Mowafaq Al Haridi
Dubai,United Arab Emirates
Summary
Dynamic and goal-oriented sales professional with extensive experience in customer relationship management, digital marketing, and vendor relationship management. Proven track record of achieving targets through effective promotional strategy development, up-selling methods, and cross-selling techniques. Adept at mentoring staff, building client relationships, and conducting market trend analysis to drive business growth. Proficient in Microsoft Office Suite and customer relationship management software. Committed to delivering exceptional customer service while working under pressure and with minimal supervision. Career goals include advancing into a senior sales leadership role to further contribute to organisational success.
Overview
23
23
years of professional experience
Work history
Assistant Sales Manager
Al Ghandi Auto
Dubai, United Arab Emirates
03.2013 - 04.2025
- Company Overview: Automotive (GMC & Chevrolet Fiat)
- Achieving growth and hitting sales targets by successfully managing the sales team
- Designing and implementing a strategic sales plan that expands company’s customer base and ensure its strong presence
- Managing recruiting, objectives setting, coaching and performance monitoring of sales representatives
- Determines annual unit and gross-profit plans by implementing marketing strategies; analyzing trends and results.
- Implements national sales programs by developing field sales action plans.
- Maintains sales volume, product mix, and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors.
- Establishes and adjusts selling prices by monitoring costs, competition, and supply and demand.
- Completes national sales operational requirements by scheduling and assigning employees; following up on work results.
- Maintains national sales staff by recruiting, selecting, orienting, and training employees.
- Maintains national sales staff job results by counseling and disciplining employees; planning, monitoring, and appraising job results.
- Contributes to team effort by accomplishing related results as needed.
- Automotive (GMC & Chevrolet Fiat)
- Implemented promotional offers to increase sales revenue.
- Assisted in managing the store during peak hours, ensuring efficient operations.
- Maintained stock levels for smooth business operation.
- Enhanced brand visibility with effective advertising techniques.
- Developed marketing strategies for product promotion.
- Provided comprehensive after-sales service, building lasting relationships with customers.
- Collaborated with management to streamline business processes.
- Increased customer satisfaction by providing top-notch service.
- Monitored sales trends, predicting future demands effectively.
- Provided assistance to customers, improving their shopping experience.
- Trained new staff members in sales procedures and company policies.
- Liaised with other departments for seamless functioning of the organisation.
- Organised special events and promotions, attracting new clientele.
- Handled customer queries and complaints professionally, resulting in repeat business.
- Collected customer and market feedback and reported information to company leadership.
- Managed sales pipeline, maintaining accurate forecasting and timely follow-ups.
- Spearheaded sales training sessions, cultivating high-performance team and enhancing selling skills.
- Implemented CRM systems for efficient lead tracking and customer relationship management.
- Created compelling sales presentations and materials for client meetings.
- Organised special sales at specific times to drive customer engagement and move high volumes of products.
- Generated ideas and concepts for paid ad content, monitoring spend against performance for continued profit improvements.
Corvette Sales Specialist
Al Ghandi Auto
Dubai
05.2007 - 03.2013
- Company Overview: Automotive (GMC & Chevrolet)
- Attend and fulfill customer requirements and maintain their satisfaction.
- Achieve monthly targets and fulfill the objectives given by the management.
- Maintain customer satisfaction.
- Arranging the marketing plans, monthly targets and sales issues.
- Passing all customers complaints to the head office and follow up to give the best customer service.
- Promoting products to individuals, companies & institutional accounts.
- Attend promotional activities such as mall and other services.
- Brief the present car financing terms, conditions & promotions.
- Prepare marketing plan & strategies.
- Prepare quotations & proposals.
- Handles customer walk-in & follow up for the best service.
- Follow up with the company store & workshop to get the car ready for the customer.
- Strong analytical & problem solving skills, total commitment to customer satisfaction.
- Achieve monthly targets and fulfill the objectives given by the management.
- Give the highest standard of customer service at all times.
- Preparing a daily report with the full details of the daily job done and the daily following up.
- Provide accurate information on the Vehicle being sold and have a thorough knowledge of the product, including the spec and other special future of the vehicle.
- Automotive (GMC & Chevrolet)
Sales Executive
Al Yousuf Motors
Dubai
03.2003 - 02.2007
- Company Overview: Automotive (Chevrolet)
- Meeting my monthly target of selling the stock available.
- Give the highest standard of customer service at all times.
- Preparing a daily report with the full details of the daily job done and the daily following up.
- Provide accurate information on the Vehicle being sold and have a thorough knowledge of the product, including the spec and other special future of the vehicle.
- Providing banking options and calculation with full info to the interested customers or companies.
- Providing Insurance calculation with full info for interested customers.
- Promotes and market the product to all possible clients/ customers.
- Responds to customer complaints in accordance with procedures.
- Handling phone calls.
- Automotive (Chevrolet)
Supervisor
Al Yousuf Advantage Car Rental
Dubai
05.2002 - 03.2003
- Company Overview: Rent A Car
- Rent A Car
Education
Diploma -
Service Excellence
Diploma - Travel & tours management
Community College
01.1997 - 01.1999
High School - Scientific stream
Skills
- Selling
- Customer service orientation
- Flexible work schedule
- Minimal supervision
- Multi-tasking
- Ability to work under pressure
- Goal-oriented
- Hardworking
- Microsoft office suite proficiency
- Customer relationship management software
- Competitor awareness
- Promotional strategy development
- Up-Selling methods
- Sales report writing
- Negotiation mastery
- Target achievement
- Mentoring staff
- Digital marketing
- Extensive product knowledge
- Vendor relationship management
- Client engagement
- Cross-selling techniques
- Market trend analysis
- Product demonstration
- Client acquisition
- Sales reporting
- Client relationship building
- Product presentation
- Team Leadership
- Product knowledge
Personal Information
- Citizenship: Jordanian
- Date of birth: 02/02/79
- Marital status: Married
Custom
- Active Consultative Sales
- Consultative Selling Skills
- Technical Insight for Non-Technical Personnel
- Technical Product Awareness
- Technical for Parts Person
- Technical Product Awareness for Parts Personnel
- Technical for Service Consultant
- Effective Closing Techniques & Handling Objections
- GM Difference Training - R3
- CRM/Prospecting New Customers
- Time Management and Planning Skills
- Internet Selling Skills
- Driving Performance Sales
- BDC (Business Development Culture)
Languages
English
Upper intermediate
Arabic
Proficient (C2)
Affiliations
- Football, Car racing, Motorcycling,
Accomplishments
Consultative Selling Skills.
Motors Technical Insight.
MotorsTechnical for Service Consultant
Effective Closing Techniques & Handling Objections
Timeline
Assistant Sales Manager
Al Ghandi Auto
03.2013 - 04.2025
Corvette Sales Specialist
Al Ghandi Auto
05.2007 - 03.2013
Sales Executive
Al Yousuf Motors
03.2003 - 02.2007
Supervisor
Al Yousuf Advantage Car Rental
05.2002 - 03.2003
Diploma - Travel & tours management
Community College
01.1997 - 01.1999
Diploma -
Service Excellence
High School - Scientific stream
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