Dancing
Mowil Dsouza
Supervisor
Sharjah, 0525518993,United Arab Emirates
Summary
Knowledgeable and dedicated customer service professional with extensive experience in UAE Market and Multiple Industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Accountant
Perfect Auto Wshop
sharjah, AE
09.2021 - Current
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating and cash and banking reconciliations.
- Documented cash, credit, fixed assets, accrued expenses and line of credit transactions.
- Gathered data on taxable income, deductibles and allowances for tax preparation.
Customer Service Representative
Emirates
Dubai, UAE
05.2016 - 09.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services and company information.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Delivered prompt service to prioritize customer needs.
- Communicated professionally with colleagues, freelancers and clients.
HR Coordinator
Al Huraiz Transport
Dubai, UAE
01.2014 - 01.2016
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Consistently met quarterly sales goals and increased customer retention rate year-over-year.
- Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
- Evaluated employee performance and coached and trained to improve weak areas.
- Performed annual evaluations and reviews for large staff of employees.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Captured key feedback from employees during exit interviews.
- Directed job fairs to bring in local talent for long term and seasonal positions.
Sales
Dell
Dubai, Dubai
2013.Feb - 2014.Jan
- Helped customers locate products and checked store system for merchandise at other sites.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Increased sales by offering advice on purchases and promoting additional products.
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
- Solved customer challenges by offering relevant products and services.
Education
High School Diploma -
Grammar School
Dubai 07.2005 - 09.2005
BBA - International Business
London American College
Dubai 02.2011 - 05.2012
MBA - Human Resources Development
UBIS
Dubai 06.2016 - 02.2022
Skills
Cash Flow analysis
Certification
Online sales and marketing course (E marketing)
Interests
Outdoor Activities
Sports
Timeline
Accountant
Perfect Auto Wshop
09.2021 - Current
MBA - Human Resources Development
UBIS
06.2016 - 02.2022
Customer Service Representative
Emirates
05.2016 - 09.2021
HR Coordinator
Al Huraiz Transport
01.2014 - 01.2016
Sales
Dell
2013.Feb - 2014.Jan
Load control operations (Airport based Course)
11-2011
Online sales and marketing course (E marketing)
06-2011
BBA - International Business
London American College
02.2011 - 05.2012
High School Diploma -
Grammar School
07.2005 - 09.2005
Similar Profiles
Christopher AndrewsChristopher Andrews
Sales Manager at Perfect Auto CollectionSales Manager at Perfect Auto Collection
Cédric SambatCédric Sambat
Front End Developer at WshopFront End Developer at Wshop
Jarrod RosasJarrod Rosas
Auto Glass Technician at Perfect Solutions auto glassAuto Glass Technician at Perfect Solutions auto glass