MOYO BONGINKOSI
United Arab Emirates
Summary
Resourceful employee with outstanding knowledge in sales and information technology to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Multi Category Expert (smoke free alternatives)
ABU DHABI DUTY FREE
, United Arab Emirates
10.2023 - 02.2025
- Educate legal age customers on heat not burn technology(IQOS),oral smokeless (ZYN) and vape products (VEEV)
- Conduct product demonstrations and consultations for over 20-50 potential legal age customers per day.
- Drive sales by promoting a smoke free alternatives through good conversion practices.
- Lead registration and troubleshooting for IQOS and VEEV devices.
- Train retail staff on Reduced Risk Products and customer engagement strategies
RETAIL TEAM LEADER
MIRAL EXPERIENCES
ABU DHABI, Abu Dhabi
02.2023 - 09.2023
- Company Overview: (SEAWORLD ABU DHABI)
- Involved in Setting up and installation of retail infrastructure (pre-opening)
- Led daily operations of 3 retail stores to maintain smooth store running and sales
- Resolved complaints to achieve full customer satisfaction
- Performed fire assessments and security checks to comply with health and safety legislation.
Retail area manager
LETS VAPE
Dubai
01.2020 - 11.2022
- Facilitated regular meetings to foster team spirit and communication.
- Grew sales volume by 120% in the first three months of opening
- Ensured staff compliance with company policies and municipal regulations on vape products
- Recruited and trained staff members, leading by example to consistently elevate store standards.
Customer advisor
PICK N PAY
, South Africa
01.2018 - 01.2020
- Assisted customers in product selection, resulting in increased sales.
- Handled returns and exchanges diligently minimising dissatisfaction amongst clientele.
- Managed large volumes of incoming calls for efficient customer service operations.
Junior software engineer
DELTA BEVERAGES ZIMBABWE
, ZIMBABWE
05.2016 - 12.2017
- Provided technical support for troubleshooting software issues, resulting in reduced downtime.
- Implemented security protocols for protecting data, increasing system reliability.
- Resolved over 100 complex technical issues monthly through systematic problem-solving approaches.
Education
BSC - INFORMATION SYSTEMS
MIDLANDS STATE UNIVERSITY
ZIMBABWE /2011 - /2015
Skills
- Project management
- Troubleshooting
- Product demonstrations
- Market research
- Brand development
- Customer Service
- Communication skills
- Leadership
- Programme development
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Certification
Google Project Management, Certified
Timeline
Multi Category Expert (smoke free alternatives)
ABU DHABI DUTY FREE
10.2023 - 02.2025
RETAIL TEAM LEADER
MIRAL EXPERIENCES
02.2023 - 09.2023
Retail area manager
LETS VAPE
01.2020 - 11.2022
Customer advisor
PICK N PAY
01.2018 - 01.2020
Junior software engineer
DELTA BEVERAGES ZIMBABWE
05.2016 - 12.2017
Google Project Management, Certified
BSC - INFORMATION SYSTEMS
MIDLANDS STATE UNIVERSITY
/2011 - /2015
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